The logic behind red cards being needed to pick up post

[TrueBlueTerrier]

To keep your mail as secure as possible, we require proof of identification as well as your 'Something for you' card when you collect your item.

http://www.royalmail.com/personal/help- ... r-you-card" onclick="window.open(this.href);return false;

[clashcityrocker]

To keep your mail as secure as possible, we require proof of identification as well as your 'Something for you' card when you collect your item.

http://www.royalmail.com/personal/help- ... r-you-card" onclick="window.open(this.href);return false;

Best practice might be to bring the card but I don't see that it is a policy.
Quite clearly it isn't a policy that is adhered to across the board.
What happens then if the card has been lost? Can the recipient no longer gain access to the item?
Surely you still need the card to pick up an item from the PO - so that is not an option.

If the fraudulent reuse of cards is the issue, then why don't we (across the board) insist on picking up the card when we redeliver an item. They do in some offices but it is not a policy.
Where on the RM website is any indication of what to do in the event of a misplaced/lost card? I would expect it to be under the FAQ but there is nothing.

[aposter]

To keep your mail as secure as possible, we require proof of identification as well as your 'Something for you' card when you collect your item.

http://www.royalmail.com/personal/help- ... r-you-card" onclick="window.open(this.href);return false;

Best practice might be to bring the card but I don't see that it is a policy.
Quite clearly it isn't a policy that is adhered to across the board.
What happens then if the card has been lost? Can the recipient no longer gain access to the item?
Surely you still need the card to pick up an item from the PO - so that is not an option.

You are meant to then offer to redeliver the item to the original address.

If the fraudulent reuse of cards is the issue, then why don't we (across the board) insist on picking up the card when we redeliver an item. They do in some offices but it is not a policy.
Where on the RM website is any indication of what to do in the event of a misplaced/lost card? I would expect it to be under the FAQ but there is nothing.

In the same way, we accept a utility bill as proof of id when it could have been tealeefed from the letter box at the same time as the p739.

However to paraphrase

"ours is not to reason why
ours is just to do or die"

[minx]

The logic has been explained. The policy is no Red Card no collection. It may seem trivial to you but Royal Mail operate a no 2nd chance system with us posties, and failure to follow Policy has meant people being sacked in the past.

Being sacked as a possible outcome because a customer does not have a red card is not a trivial matter.

However, it would/should have been explained that they could arrange a redelivery to the same address on a day of your choice, be nice go back down to the callers office and request it.

The logic hasn't been explained, the policy has.

I don't need to go back to the sorting office. I made an official complaint, which was taken very seriously. The guy behind the counter wasn't just sticking to policy he was wielding the tiny bit of power he had with great joy. The person behind me was told he didn't have to have any ID because the guy behind the counter 'knew who he was'. He also told a woman who was trying to pick something up for a friend that if she came back with a utility bill he'd overlook the ID not matching. To me however, he was unpleasant, surly, obtuse and rude. I have a friend who works for RM as a postie so I know just how difficult it can be for staff right now. However, the guy who dealt with me behaved really badly and shouldn't be in a role where he's dealing with important issues for people. If he'd said 'I'm really sorry, I understand it must be frustrating but I have to stick to the policy set out by RM. I'll get it redelivered asap' I would have been fine (this letter contains a prescription and has serious implications for my son's health, which the guy knew because I told him) As it is he was just gleefully unhelpful. I don't complain about people lightly but I hope this guy gets the retraining he obviously needs or is moved to a role more suitable to his temperament. Prison guard perhaps.

please don't insult our postal staff simply because you didn't get what you wanted oh and yes you made the mistake you could have had a free redelivery what other co offers that our staff our highly trained from our brilliant posties to our drivers but good general public get it wrong and yet again we have to take the flack try being nice and not insulting our staff

[janitor]

Problem is people fail to read the information given to them, then complain when they can't get their own way, the amount of times I've filled in the please allow box, and got back to the office to be told the recipient has thrown a strop because, they failed to allow the amount of time shown on the card. At one point it got so bad we were told by the DOM to put please allow 24 hours, but they ignored that to, so we went back to allowing finish time+1 hour. So how is it RMs fault you failed to read the instructions on the card, our callers office used to highlight the please bring this card and one form of I.D with you in yellow, you really couldn't miss it, though of course some still did.