Delivering to Flats

[youthnovels]

I try to avoid having supplies delivered by the RM as they are expensive items. If the postman starts giving my post to the wrong person, or just dumps it in the foyer and signs for it himself because he is too inpatient is it my problem? Because it has been signed-for I then can't claim compensation from the RM or the sender which isn't fair on me? Loosing a £300 parcel, then having to re-buy the contents makes them £600 if it's been a slow month and this happens to a few parcels it can be the difference between making just enough money to pay the rent/bills and having money to actually do 'fun' things. If postage by a courier is an additional £15 or less I always opt for the courier, some UK websites only send by special delivery and I don't have a choice.

My sister has actually been a postman/woman for the last 8 years, she works in a different part of the country to where I live and the advice she gave me (which she checked with her boss) again goes against what customer services are saying. If RM really has this much trouble delivering to flats then why accept the money and parcels in the first place? I shouldn't have to pay extra to get all my post delivered to a local post office or pay £9 each way for a taxi to go and collect them. As for postman not having enough time it is extremely funny as my old postman came to the door and still often parked up his van around the corner from my flat and played on his phone for five minutes!

Our intercom does allow us to open the outside door. Originally when I moved in the postman would ring to be let in and then just abandon them. I can understand not a lot of people are in at 11:30am but our old postman did use the intercom and then delivered to the door as arranged. We usually have two letter postman and they actually know the door code and let themselves into the building.

I do support the RM and send 50+ parcels within the UK and 20+ airmail parcels a week with them, it would be cheaper for me to use a courier like parcel2go for the UK ones. (I know it's not a giant amount in the grand scheme), I just find the way they treat people who live in flats unfair.

flats are no trouble(Ive had duties with 900+ flat calls including one with no service button and 60+ calls,no way to buzz people in,2 buildings joined together and no signs to show which was which)
when people organse it so you can actually gain access
as for the part in red(and I say this a lot)
things change.seems folks are always happy fro the changes in RM until it actually affects them

When I spoke to RM customer services they give so any different answers and quote different policies they contradict themselves and it just ends up making no sense! It is like a contract with a thousand clauses so they always win.
The postmen who deliver our letters leave them in a secure place (inside postboxes) and I always feel sorry for them because they obviously get given packets that are too big to fit in the slots, they have always bought these items along with recorded deliveries to our door without being asked.
At the moment the new parcel postman isn't even using the intercom to try to gain access or notify us that there is a parcel at all I suppose this is the main concern. I don't mind going to the foyer as long as they wait (I live on the 9th floor so lift or no lift it's going to take a minute or two to get down there) and don't dump the parcels or give them to other residents which they've done in the past but apparently I haven't spoken to anyone senior enough to ensure he does this? Customer services said it apparently isn't an issue?

[DGP1]

I just find the way they treat people who live in flats unfair.

Move to a house then................see how being snippy and rude can get, you've already offended people by saying that you don't like using RM, worse still you come on an unofficial site and say it.

Of course you could get a parcel safe box and the postman could drop your packets into that.

Why should I move to a house to receive the service I pay for?
If a postman who just delivers parcels drove to a cul-de-sac and thought: these parcels aren't going to fit through the postboxes so I'm going to be lazy and dump all the parcels for the street on the top drive. Would people not be angry?

I avoid using RM because they failed to deliver items properly, it cost me money and they wouldn't reimburse me, I think anyone in my situation has the right to be annoyed? My local office and I came to an agreement, now they have gone back to square one. I have also mentioned on here that despite this I do support the RM by sending all my items with them despite the fact that if I used a courier I could save at least 50p per parcel.

Then go and use them and stop bothering us

I can be as rude and arrogant as you but while you get upset about it, I don't care, my life goes on happily


PS. If you really want to sort the problem out then talk to the postie involved, smile, be nice and ask him (nicely) to deliver to you door otherwise you're going to be stuck.

[IcanthelpthewayIam]

DGP i think you should grow up a little here, this customer came asking for advice and then you were rude to her before she even mentioned the fact she prefers to use other couriers, am glad am not on your round with your complete unhelpful attitude, she is only asking advice ffs

[DGP1]

DGP i think you should grow up a little here, this customer came asking for advice and then you were rude to her before she even mentioned the fact she prefers to use other couriers, am glad am not on your round with your complete unhelpful attitude, she is only asking advice ffs

The first post mentioned it, how they don't like RM and try not to use them whenever they can, it's that attitude which gets to me. Coming on here and explaining the situation and asking what can be done is different, I would then be helpful and give them all the help and advice they need but start off aggressive and I'll respond the same way.

[not me]

I try to avoid having supplies delivered by the RM as they are expensive items. If the postman starts giving my post to the wrong person, or just dumps it in the foyer and signs for it himself because he is too inpatient is it my problem? Because it has been signed-for I then can't claim compensation from the RM or the sender which isn't fair on me? Loosing a £300 parcel, then having to re-buy the contents makes them £600 if it's been a slow month and this happens to a few parcels it can be the difference between making just enough money to pay the rent/bills and having money to actually do 'fun' things. If postage by a courier is an additional £15 or less I always opt for the courier, some UK websites only send by special delivery and I don't have a choice.

My sister has actually been a postman/woman for the last 8 years, she works in a different part of the country to where I live and the advice she gave me (which she checked with her boss) again goes against what customer services are saying. If RM really has this much trouble delivering to flats then why accept the money and parcels in the first place? I shouldn't have to pay extra to get all my post delivered to a local post office or pay £9 each way for a taxi to go and collect them. As for postman not having enough time it is extremely funny as my old postman came to the door and still often parked up his van around the corner from my flat and played on his phone for five minutes!

Our intercom does allow us to open the outside door. Originally when I moved in the postman would ring to be let in and then just abandon them. I can understand not a lot of people are in at 11:30am but our old postman did use the intercom and then delivered to the door as arranged. We usually have two letter postman and they actually know the door code and let themselves into the building.

I do support the RM and send 50+ parcels within the UK and 20+ airmail parcels a week with them, it would be cheaper for me to use a courier like parcel2go for the UK ones. (I know it's not a giant amount in the grand scheme), I just find the way they treat people who live in flats unfair.

flats are no trouble(Ive had duties with 900+ flat calls including one with no service button and 60+ calls,no way to buzz people in,2 buildings joined together and no signs to show which was which)
when people organse it so you can actually gain access
as for the part in red(and I say this a lot)
things change.seems folks are always happy fro the changes in RM until it actually affects them

When I spoke to RM customer services they give so any different answers and quote different policies they contradict themselves and it just ends up making no sense! It is like a contract with a thousand clauses so they always win.
The postmen who deliver our letters leave them in a secure place (inside postboxes) and I always feel sorry for them because they obviously get given packets that are too big to fit in the slots, they have always bought these items along with recorded deliveries to our door without being asked.
At the moment the new parcel postman isn't even using the intercom to try to gain access or notify us that there is a parcel at all I suppose this is the main concern. I don't mind going to the foyer as long as they wait (I live on the 9th floor so lift or no lift it's going to take a minute or two to get down there) and don't dump the parcels or give them to other residents which they've done in the past but apparently I haven't spoken to anyone senior enough to ensure he does this? Customer services said it apparently isn't an issue?

I dont really care what RM CS tells you
they have no idea what goes on in delivery.why would they,its really nothing they will be informed about
more so that DO mangers dont tell their managers what really goes on,so how would non delivery depts know.
if you think delivery postman only take letterbox sizes packets then you are sorely mistaken
they can be up to shoebox size
again you are missing the point
'a few minutes'
DOs dont have enough staff.staff are under pressure every day to complete and take extra deliveries
this happens nationwide
I have already given you my advice on a solution
if you wish to constantly spend your time chasing RM and dealing with this then its your choice
this is the reality of tens of thousands of staff cuts in deliveries

[POSTMAN]

One minute it's work your 8 hrs and what gets done gets done the next it's we haven't time for this or for that,make your mind up guys.

What is going on is wrong and the posties there are taking the piss,no wonder she wants to use another carrier.
Athough tbf youthnovels couriers would give you even more problems than what you have now.

Also if we are now unable to deliver to mulitiple occupant flats then we may as well all pack up and go home.

Keep complaining youthnovels,get the other residents on board if you can as well as it's probably affecting them also.

PS:It's a sad day on RMC when a post gets reported in the customer forum and it's not a customer being reported.

Royal Mail employees who help in this forum.

[mazza111]

Sounds to me like there's an issue with the delivery point, which may not be your flat but the box downstairs?? Therefore that's where they should be delivering packets to.

Just a thought, if the postie is working to rule, then that's his delivery point, not to bring it upstairs. He really shouldn't be red carding items without attempting delivery tho imo. Nor should he be signing for them his self. When you said you were losing money with this, this is not the case, you would claim from the sender, who would then claim from RM. No need for you to lose money, as an ebayer you know that the sender has to prove delivery or risk getting an INR raised against them, this is true of all senders, it's their responsibility to get your items to you.


It certainly sounds to me that the delivery point is your box downstairs.If that's the case, then the postie wouldn't need to bring packets upstairs to you. If you see the postman approach the flats, why not go to the boxes and wait for him. Then you will at least know if he's bringing the packets with him or not even attempting them.

[DGP1]

One minute it's work your 8 hrs and what gets done gets done the next it's we haven't time for this or for that,make your mind up guys.

What is going on is wrong and the posties there are taking the piss,no wonder she wants to use another carrier.
Athough tbf youthnovels couriers would give you even more problems than what you have now.

Also if we are now unable to deliver to mulitiple occupant flats then we may as well all pack up and go home.

Keep complaining youthnovels,get the other residents on board if you can as well as it's probably affecting them also.

PS:It's a sad day on RMC when a post gets reported in the customer forum and it's not a customer being reported.

Royal Mail employees who help in this forum.

as I said, I would help if she hadn't just slagged us off from the beginning, it's that attitude that causes us to follow the rules to the letter ie. only delivering to the first DP and not helping them by delivering elsewhere.

[Stormproof]

I won't go up to peoples flats if their delivery point(boxes) is downstairs. I buzz the flat number and tell them they will have to come down to collect it. I wonder if we are insured to wander round a block of flats if the delivery point is in the foyer Perhaps you should get a Parcel Eater attached to the wall in the foyer.

[youthnovels]

as I said, I would help if she hadn't just slagged us off from the beginning, it's that attitude that causes us to follow the rules to the letter ie. only delivering to the first DP and not helping them by delivering elsewhere.

I would hardly call it slagging off a lot worse things have been said about the RM. I had a problem with the service I was receiving so I did something about it, if I did nothing about the situation and kept having parcels delivered by the RM and make complaint after complaint wouldn't it be worse?

[youthnovels]

Sounds to me like there's an issue with the delivery point, which may not be your flat but the box downstairs?? Therefore that's where they should be delivering packets to.

Just a thought, if the postie is working to rule, then that's his delivery point, not to bring it upstairs. He really shouldn't be red carding items without attempting delivery tho imo. Nor should he be signing for them his self. When you said you were losing money with this, this is not the case, you would claim from the sender, who would then claim from RM. No need for you to lose money, as an ebayer you know that the sender has to prove delivery or risk getting an INR raised against them, this is true of all senders, it's their responsibility to get your items to you.


It certainly sounds to me that the delivery point is your box downstairs.If that's the case, then the postie wouldn't need to bring packets upstairs to you. If you see the postman approach the flats, why not go to the boxes and wait for him. Then you will at least know if he's bringing the packets with him or not even attempting them.

We have CCTV in our foyer and it did show the postman walking in, scanning the barcodes of recorded/specials and then walking straight out again. Followed by people coming down in the lift and having to shift through a pile (and even someone who took a parcel and carried on walking straight out the front door). To make things worse he often only used the intercom to ask one resident to let him in, it was more of a case of seeing him further down the street and going down to make sure you had no parcels.
He was also signing for the parcels himself, the signature looked nothing like mine but when it came to claiming compensation the RM said as far as they were concerned it had been signed-for and so did the sender. The non-special/recorded items I could claim for but sadly all the expensive orders sent with tracking.
Our delivery point is actually the postboxes but the local RM did decide that the postman would deliver to the door as when he did wait for people to go down to the foyer he must have given people the wrong parcels as some still went missing.

[youthnovels]

I dont really care what RM CS tells you
they have no idea what goes on in delivery.why would they,its really nothing they will be informed about
more so that DO mangers dont tell their managers what really goes on,so how would non delivery depts know.
if you think delivery postman only take letterbox sizes packets then you are sorely mistaken
they can be up to shoebox size
again you are missing the point
'a few minutes'
DOs dont have enough staff.staff are under pressure every day to complete and take extra deliveries
this happens nationwide
I have already given you my advice on a solution
if you wish to constantly spend your time chasing RM and dealing with this then its your choice
this is the reality of tens of thousands of staff cuts in deliveries

To be awkward and look at it from the residents point of view if they are 61 apartments and you ring the intercom for 5 asking them all to come down the foyer most of them will take the lift. We have 2 lifts in our building and when not in use they stay on the ground floor, I live on the 9th floor and it does take time for it to reach the floor so I can use it, if people are already using it you can't do anything other than wait. To be even more annoying because of this it would be quicker for the postman to use the lift himself or he should at least understand this.

As our old postman actually came to the front door I don't think times an issue on this round (I understand it might be on some). The round is mostly commercial, office buildings and apartments. There aren't any 'real' houses in the area that haven't been converted into commercial properties flats.

[youthnovels]

One minute it's work your 8 hrs and what gets done gets done the next it's we haven't time for this or for that,make your mind up guys.

What is going on is wrong and the posties there are taking the piss,no wonder she wants to use another carrier.
Athough tbf youthnovels couriers would give you even more problems than what you have now.

Also if we are now unable to deliver to mulitiple occupant flats then we may as well all pack up and go home.

Keep complaining youthnovels,get the other residents on board if you can as well as it's probably affecting them also.

PS:It's a sad day on RMC when a post gets reported in the customer forum and it's not a customer being reported.

Royal Mail employees who help in this forum.

This might be a unpopular thing to say but I have never had problems with couriers. DPD couldn't find my address but once I phoned them they made a note of it in their system and no problems since.

I will keep trying to get through to the delivery officer and see if we can sort something out. I don't mind going to the foyer as long as they don't start dumping the post again but at the moment he's just leaving cards without trying. I wasn't the only person to originally complain so I guess I won't be alone this time.

I did come to this forum for advice as I could see RM workers posted here, I couldn't believe what customer services told me was true and judging by the responses I have received I don't think it is. My sister said if she just left cards she would be sacked.

[youthnovels]

I won't go up to peoples flats if their delivery point(boxes) is downstairs. I buzz the flat number and tell them they will have to come down to collect it. I wonder if we are insured to wander round a block of flats if the delivery point is in the foyer Perhaps you should get a Parcel Eater attached to the wall in the foyer.

I did think of that originally but when the postman used to leave parcels in the foyer residents were stealing other residents post. The management company who own the building have said there is only room for one parcel box, so it would have to be a communal one.

[DGP1]

as I said, I would help if she hadn't just slagged us off from the beginning, it's that attitude that causes us to follow the rules to the letter ie. only delivering to the first DP and not helping them by delivering elsewhere.

I would hardly call it slagging off a lot worse things have been said about the RM. I had a problem with the service I was receiving so I did something about it, if I did nothing about the situation and kept having parcels delivered by the RM and make complaint after complaint wouldn't it be worse?

a lot of my supplies come via Royal Mail despite trying to avoid the service.

And this is the quote that is the wind up, if you'd just explained your situation and asked for help you would have received it. You seem to think that attacking RM (and us by extension) would give you solutions but I'm afraid that it doesn't work with me.

Ask nicely and you receive a whole lot more.