rude/abusive customers

[deko79]

Just say "I from Poland, your bush is very nice in the winter time but I don't have any carrots for sale right now, thank you so much" then walk away... usually works for me!

brilliant

[singingpostman]

Not sure if this is good advice but with the very few rude/abusive customers that I have encountered, then I have been equally rude/abusive to them, its amazing how quick they back down, and they now talk to me like an old friend, guess its the standing up to the bully mentality, but please if you try it and you come off worst, please dont blame me, I'm not advocating it, but its my nature to behave like that !.

[Indy]

Not sure if this is good advice but with the very few rude/abusive customers that I have encountered, then I have been equally rude/abusive to them, its amazing how quick they back down

I just walk away... the problem with being rude and abusive back is that it gives them (valid) reason to complain. The postie told me "fu*k off this morning!" it gets through to your DIM who says did you say that? you say yes then its YOU in trouble. As I said walk away*

* works better if you still have the Special/Reg and signing card