Postwatch Forward Work Plan and Closure

[TrueBlueTerrier]

Under the Consumers, Estate Agents and Redress Act 2007, Postwatch is to be merged with energywatch and the National Consumer Council to form a new
consumer organisation from 1 October 2008. Not all of Postwatch’s functions will pass to the new organisation. Postwatch’s duties to provide advice to postal
service customers and to deal with their complaints will have more than one destination: Consumer Direct, the consumer telephone service which is the
responsibility of the Office of Fair Trading; Consumer Line in Northern Ireland, alternative dispute resolution procedures to be set up by the postal industry and
approved by the regulator, Postcomm; and enhanced customer service procedures on the part of postal service providers themselves

full document: http://www.postwatch.co.uk/images/stori ... ept_08.pdf