Late locker going?

[wallan]

Customer Service Points should not only be for Collecting Items , they should be able to provide the Full Range of R M Services

[Clappedoutpostie]

We need to you to authorise a bag or strong container we leave at recipients houses with the parcel in, they leave this bag/strong box outside the front the next day for us to collect and reuse.

I thought that’s what damaged bags were for, not the thin ones.

[par4mrl]

We need to you to authorise a bag or strong container we leave at recipients houses with the parcel in, they leave this bag/strong box outside the front the next day for us to collect and reuse.

I thought that’s what damaged bags were for, not the thin ones.

Their hr's seem to be cut everywhere but they are not going...yet.
Simon did say that he wants 100% delivery...

Simon 'let's hope peeps don't go out at all' Thompson

I think we need to have a good think - about how we can get first time delivery to 100% - or put more simply - delivering when customers are in - they paid for a delivery to home, not a collection from a CSP

We do deliver to their home Simon sweetie, let us leave it there weather they are in or not like our competitors .

Absolutely 100% this, leave it somewhere hidden and safe from the weather and take a picture as proof. Any customers not wanting this (there will be very few) can offer to opt out and we can send all this info to them as a d2d. Literally every other company does this and we should now do the same.

Ding ding we have a winner!

Simon sweetie

We need to you to authorise a bag or strong container we leave at recipients houses with the parcel in, they leave this bag/strong box outside the front the next day for us to collect and reuse.

Customers already have them. They’re called recycling boxes

[greengiant]

Their hr's seem to be cut everywhere but they are not going...yet.
Simon did say that he wants 100% delivery...

Simon 'let's hope peeps don't go out at all' Thompson

I think we need to have a good think - about how we can get first time delivery to 100% - or put more simply - delivering when customers are in - they paid for a delivery to home, not a collection from a CSP

We do deliver to their home Simon sweetie, let us leave it there weather they are in or not like our competitors .

Absolutely 100% this, leave it somewhere hidden and safe from the weather and take a picture as proof. Any customers not wanting this (there will be very few) can offer to opt out and we can send all this info to them as a d2d. Literally every other company does this and we should now do the same.

Remember though, our "customers" aren't the recipient, but the companies sending the item.

And should we be lowering our standards to the likes of Herpes which leaves stuff on doorsteps, or under flowerpots at the right number but at the wrong street?