Offices 'officially' in trouble?

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

6

Camberwell (SE5)
East Dulwich (SE22)
Herne Hill DO (SE24)
Hoylake DO (CH47 and CH48)
West Norwood DO (SE27)
Willesden DO (NW10 and NW26)

Simon
Team - well done & thank you - it is only three weeks ago we had 77 locations on our service update page - this morning it is 6 - there is still more to be done, but you are all making super progress - let's show everyone what we (you!) can do...

4 x Croydon & South East
1 x Thames Valley
1 x Cheshire & Merseyside

[Surreypostie]

How do they define offices in trouble? I would have thought offices with walks regularly not being delivered would count as an office in trouble but I have never seen ours on any list.

[POSTMAN]

Rhubarb Rhubarb Rhubarb.....

[CharlesG]

So.. there were 77 offices on list week ago and after alot of public / media attention this somehow this reduces to 6.
The ‘brush it under the carpet team’ have done an excellent job here

[POSTMAN]

Wimbledon: This office was on the list over Xmas, after the 29th it disappeared.
In the 'Daily Service Update' thread in the Customers forum, Wimbledon is only mentioned 4 times-22-23-24 and 29 Dec

On 13th Jan-Teebs posted this news story...

Wimbledon town hall leaders fume as residents hit by Royal Mail postal delays
Residents are missing out important medical and bank documents because they say there are delays in getting Royal Mail post delivered.
Some Merton residents have reportedly not received any mail for weeks at a time.
The leader of Merton Council, Councillor Mark Allison, said he has written to Royal Mail to address the issue “as a matter of urgency”.
Councillor Allison said: “Many residents have not been receiving any Royal Mail post for several weeks at a time, and it is now having a number of potentially serious impacts.
“The letters affected include important bank documents, medical letters and correspondence from key organisations such as Merton Council itself.”
Even MP for Wimbledon, Stephen Hammond, revealed he has not received any post for a week in a tweet on Monday (January 10). ect etc etc

Today, our Simon posted this on Workplace...

Team - on the 17th January we met with the local MP & residents of Wimbledon - they are very grumpy about our service - not a recent thing, their view is it has gone on for "years" - so tomorrow @ 8am I am meeting with our local leadership team (managers + unions) - to listen to what they will do differently to service our customers better - we will be presenting the plan to the residents and the local MP in the next ten days....
As the MP said "I will share this when published".....

MP.gif

Later on today-Simon said...

we have now looked at the office performance statistics - and all operational practices including fairness of workload + absence & recruitment - and relative performance versus all other offices nationally - in rank order - based on this, the team have opportunity to please the customers - let’s see where we land…..

Remember-Wimbledon came off the 'In trouble' list after 29 Dec.
Now where's the Custard?

[theotherone]

Why make the Wimbledon problem so complicated? Presentations ffs? ST going to show them some spreadsheets and graphs?People just want pieces of paper through there letter boxes how fecking hard can it be?

[Sundodger]

Simon reviewed the process of determining which offices were impacted, and has discovered the metric by which the offices were measured was incorrect, resulting in many offices being included when they should have not.

Therefore, the list has been adjusted to include the new metrics of deflection of media attention and increased B*llsh*t levels.

As such, it was found that only 6 offices did not meet the desired levels and they will be singled out for additional treatment

[TopperGas]

Why make the Wimbledon problem so complicated? Presentations ffs? ST going to show them some spreadsheets and graphs?People just want pieces of paper through there letter boxes how fecking hard can it be?

Precisely, Wimbledon DO can't be unique all somebody needs to do his work out how many posties are needed to deliver the mail/parcels and clear the backlog and then resource the DO according, if they can't work that out how are they ever going to run the new parcel hubs they are building!

[DGH]

So.. there were 77 offices on list week ago and after alot of public / media attention this somehow this reduces to 6.
The ‘brush it under the carpet team’ have done an excellent job here

SIMON SAYS:

Team! Big congratulations to our expert task force who have so effectively dealt with our Peak difficulties (which I must point out were nothing whatsoever to do with the revisions. Oh no. I mean, we have learned that a lot of the revision process could have been improved, but as I've pointed out, overall it was an astonishing piece of work that largely achieved its ambitious target - allowing me to keep my promise to the shareholders, even if I did have my fingers crossed a bit). But we now need to look at costs. And it's a fact that the 'sweeping under the carpet' strategy, although very successful, has also cost a lot - whether measured in rugs or depth of pile (you wouldn't believe the depth of pile you need to hide millions of undelivered door to doors, for example). Our fantastic new solution is do give all sector managers a bucket of sand, so they can bury their heads - and to keep the cost of sand and buckets under control, we'll get rid of all the DOMs who had such a negative attitude towards the implementation of our tremendously successful revision. thanks, Team. Rest assured, once we've rewarded all our delivery office managers appropriately - and you'll have heard how we intend to do that - I'll turn my focus on how best to reward the efforts of our posties! Look forward to seeing our new rewards packages for posties coming in the new financial year - I'm sure you won't believe what'll be on offer!

[Surreypostie]

There are certain phrases, words out there that just make my blood boil. Going forward was one, everytime I heard it grrrrrr My new one is Team. I know nothing about Mr Simon whoever he is, where he has come from or what his intentions are. If he has a day off it does nothing to change my day. I wish him nothing but success for all our sakes. But, starting everything with Team, does he now realise, especially in delivery offices, it is everyman for himself. People in my office would stab you in the back to get done 5 minutes earlier, there is no sense of team. Everybody just comes in and wants to get the job done with the least amount of hoops to jump through. All we want is for there to be enough staff and everyone to be treated the same. We all know the managers have their little golden staff and they are usually the same ones that go sick every two minutes and let them down.

[Ozzvaldo]

I love the way that Simon bandies the term "fair workloads" around almost as though he has a complete grasp of the concept.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

4

East Dulwich (SE22)
Herne Hill DO (SE24)
Hoylake DO (CH47 and CH48)
Willesden DO (NW10 and NW26)

Simon 'The data is the data' Thompson

Team - down to 4 today - but keep pushing - remember to be on this list the service is very poor - more to be done, but you are all making great progress - thank you!

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

4

East Dulwich (SE22)
Herne Hill DO (SE24)
Hoylake DO (CH47 and CH48)
Rottingdean DO (BN2 and BN51)

Quality Business Partner

Units that report three consecutive days of 30% of DPs failing USO gets you on the list and public RM service disruption website. Then you need three consecutive days below 30% to get off the list (well below and back to stable USO).

[Fannybaws]

Later on today-Simon said...

we have now looked at the office performance statistics - and all operational practices including fairness of workload + absence & recruitment - and relative performance versus all other offices nationally - in rank order - based on this, the team have opportunity to please the customers - let’s see where we land…..

Remember-Wimbledon came off the 'In trouble' list after 29 Dec.
Now where's the Custard?

He doesn't half talk some tripe. If there's anything that rubs up the frontline staff more it's management gobbledygook speech.

[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

1

Hanwell DO (W7)

Well well well, what a team effort, all gone now bar 1.
And in a quirk of fate, Hanwell was where I was born, in a house don't you know.