Offices 'officially' in trouble?

[HTPostman]

Unfortunately the PTers are normally New Starters, who don't know any better.

And after a few days/weeks/months realise they’d probably find it easier stacking shelves at Tesco for slightly lower pay, and away they go and the game continues.

[Sundodger]

Unfortunately the PTers are normally New Starters, who don't know any better.

And after a few days/weeks/months realise they’d probably find it easier stacking shelves at Tesco for slightly lower pay, and away they go and the game continues.

What puts many part-timers off, and causes them to leave is the entire confusion around doing the job.

First is lack of training, you get the bare minimum and are then sent out on your own with a you will work it out attitude. Just phone if you have a problem - but try phoning a manager late afternoon.

Then there is the work load and the hinted at and implied that you have to get everything done regardless of the hours you are contracted for, so you stay out well beyond your hours, then they way you can have your hours adjusted is fun too.

This leads to the next issue, the enigma of overtime. Why is it so complicated with its confusing payment levels and when it is paid, nothing ever seems to match the hours you claim for.

Throw in the confusion of holiday entitlement and when you can take it and there is no confusion why part timers last less than 6 months and other less well paying jobs in the warm with set hours are far more attractive, Plus those less well paying jobs now pay not much less than RM for starters, and many pay just a bit more.

The big attraction of working for RM is security, and once out the door, doing the job your own way making it your own.

As still a relative new starter with RM,but have had the opportunity to work at several DO's and see how they work, some are brilliant, some just go through the bare minimum to get through the day.

I have seen so may attempts of implementing what senior management think is a solution to sort things out (appears they have been on the latest management course and told it is way to foster relations), by trust surveys etc, or visiting DO's for only a few hours thinking it will give them a picture (it does but only one they want to see), they no longer have the trust of the work force as no one feels they are listened to. If RM do not address the situation by they will be making for even bigger problems in the future

[Mr Rush]

The problem is Bob or Sue only wants to do their own duty and they know that if they shout and stamp their feet loud enough, the manager will give up asking for duties to be done on a rota basis so that the work does not build up on some.
Royal Mail management at its best.

There are many areas where management disappearing would have little or no effect on operations, but reining-in the least co-operative members of staff is one of their most critical tasks from which they constantly wilt. Meanwhile the hard-working never stop being bugged by LMs and get the excess dumped on them until they learn to throw their toys out of the pram too. And so office morale sinks ever lower.

X gets away with not doing IPS - why should I?
Y gets away with not doing D2Ds - why should I?
Z gets away with not doing lapsing - why should I?

[Cucumber]

Agree with the last page or so of comments regarding duties being failed and others always fully staffed.
There are 3 situations in ours, split fairly evenly.

1) Duties (and the people on them) that are always fully resourced, day off covered, and often given EXTRA resource on top.

2) Duties that don't get day off covered, and are moved off duty 1-2 times a week.

3) Duties that vastly under resourced, often going out with 3-4 days mail, and then it's 1 person on what should be a shared van duty.

Paying people the same rate for situations 1,2 and 3 is the reason RM are losing staff, and it's not just the people straight in the door who are leaving.

[Dorset Plodder]

Lots of good points being made guys Shame that Simple Simon doesn't check out this Forum more. Using the quote "Know your Enemy......" I'd have thought he'd would have been trolling through RMC on a daily basis. What better way to discover what's really happening in your Company, never mind what BS your Brown Noseing Managers are trying to spin you.?

I've come to the conclusion that Simple Simon knows exactly what's going on in this Company ... and basically doesn't give a damn. We're basically stumbling from one Shareholder Meeting to the next. The ONLY driving concern is PROFIT. No longer does anything make sense ... from being desperately short of staff ... AND..... introducing a Recruitment Freeze To introducing a Nice New RED uniform range ... That nobody really wants, or cares about ..... AND ... is going to cost the Company Millions that is claims it doesn't have!

The way that some our colleagues work obviously needs sorting out, and has done for years, but I have little confidence in the current crop of Low Level Managers having the compedence to deal with them. IMO the only way Managers can change their staff's work habits is to talk to them on an individual basis. Discussing what they should be, and shouldn't be, doing and how they should be working. Most Managers just hide away in their offices and let the chaos continue. The "Loud and Outspoken" Minority get their own way and the "Quiet Conscientous" Majority get crapped on.

[POSTMAN]

A Royal Mail statement...

Royal Mail also denied claims from postal workers that sacks of undelivered mail are piling up,

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[POSTMAN]

We're sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the offices most impacted here:

48

Amersham DO (HP6, HP7 and HP8)
Amesbury (SP3 and SP4)
Barking DO (IG11)
Bicester DO (OX25 to OX27)
Bredbury DO (SK6)
Bridge Of Don DO (AB22 and AB23)
Bristol South DO (BS3, BS13 and BS41)
Burgess Hill DO (BN6 and RH15)
Caldicot DO (NP26)
Camberwell (SE5)
Cramlington DO (NE23)
Cricklewood DO (NW2)
Erskine DO (PA7 and PA8)
Gerrads Cross DO (SL9)
Golders Green DO (NW11)
Hanwell (W7)
Herne Hill DO (SE24)
Histon SPDO (CB4 9XX)
Hitchin DO (SG4 and SG5)
Holloway DO (N7)
Hornsey DO (N8)
Hoylake DO (CH47 and CH48)
Islington DO (N1 and N1C)
Larkhall DO (ML9 and ML10)
Maida Hill DO (W9)
Manchester South West DO (M15, M16 and M32)
Muswell Hill DO (N10)
Newton Mearns DO (G77)
Northwich DO (CW8 and CW9)
Paisley DO (PA1, PA2 and PA3)
Perth DO (PH1. PH2 and PH14)
Peterlee DO (SR8)
Pontefract DO (WF7, WF8, WF9 and WF11)
Rayleigh DO (SS6)
Redcar DO (TS10 and TS11)
Rottingdean DO (BN2 and BN51)
South Croydon DO (CR2)
Swindon West DO (SN5)
Thame DO (OX9 and OX39)
The Hyde DO (NW9)
Upminster DO (RM14)
Upton DO (CH30 and CH39)
Wallasey DO (CH27, CH44 and CH45)
Wantage DO (OX12)
West Norwood DO (SE27)
West Wickham DO (BR4)
Willesden DO (NW10 and NW26)
Wootton Bassett DO (SN4 and SN

[weary_posty]

A Royal Mail statement...

Royal Mail also denied claims from postal workers that sacks of undelivered mail are piling up,

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sacks.png

Piled up blocking a fire exit…. I hope these images dont find their way to Team leader Simon

[POSTMAN]

A Royal Mail statement...

Royal Mail also denied claims from postal workers that sacks of undelivered mail are piling up,

rotate.png


sacks.png

Piled up blocking a fire exit…. I hope these images dont find their way to Team leader Simon

They're from Workplace...

[Dorset Plodder]

Unbelievable. Those Trays (plus what's in the frame) must represent about a weeks worth of mail.

Crazy that a weeks worth of mail is just not delivered. Welcome to the Brave New World of Royal Mail.

[weary_posty]

But! Looking at the bottom photo they’ve cleared their frames

[crimson king]

Unbelievable. Those Trays (plus what's in the frame) must represent about a weeks worth of mail.

Crazy that a weeks worth of mail is just not delivered. Welcome to the Brave New World of Royal Mail.

Sad to say I've seen worse in our DO and, somehow, we're not on that list.

[Clappedoutpostie]

I see Chelmsford are off the list, that must be the 1st time they haven’t featured since the list was invented. Well done Team Chelmsford.

[Mr Rush]

But! Looking at the bottom photo they’ve cleared their frames

I find it hard to tell these days if a frame has been cleared or just not been prepped at all. And on the sign-in sheet when the duty isn't going out, instead of having an OPG's name it says 'USO'. Universal Service Optional, I guess.

[POSTMAN]

Simon's latest...erm...thing, will update more later with an RMCtv thread...

looking at our delivery offices, overall, we are delivering a good service in most officers.
but we have more to do.
there are a small number of delivery offices where the quality performance is disproportionately impacting overall national performance.
we have over twelve hundred delivery offices, and you can see that just twenty five offices or around two percent of our offices are responsible for around about twenty five percent of our delayed items. nationally, ten of our offices are less than one percent are impacting fourteen.
of our delays.