Doorstepping packets

[Selhurst]

Instead of filling out a p739 once the item is scanned and you scroll through to not delivered, and submit, why can’t the customer get all the details sent to them via email / text. If customer is elderly and do not have access t text or email, then use a p739. Am I missing something, and making a stupid suggestion? This would save so much time for us posties, money in excess payments by Royal Mail, and save a fortune in printing of dockets. I can only see Royal Mail have not kept up with technology

[Coffee lover]

How do you know if there elderly or not? What about young people who don’t use text or email, it’s not our decision to assume anything just do the job as required, each walk has a designated amount of time for writing cards out, so don’t worry about it, do it properly and if it takes way longer speak to the manager who can advise you what’s best to do either leave parcels and cut off or claim overtime

[chickenwittle]

Instead of filling out a p739 once the item is scanned and you scroll through to not delivered, and submit, why can’t the customer get all the details sent to them via email / text. If customer is elderly and do not have access t text or email, then use a p739. Am I missing something, and making a stupid suggestion? This would save so much time for us posties, money in excess payments by Royal Mail, and save a fortune in printing of dockets. I can only see Royal Mail have not kept up with technology

Because the dumbass public think it’s ok to keep ordering parcels they have no intention of being home for despite receiving emails and texts well in advance instructing them how to manage the delivery. It really couldn’t be easier and I’ve posted on this subject before . I believe Royal Mail should be investing more time and money in educating the public as it would save them money in the long run .

[SpacePhoenix]

Instead of filling out a p739 once the item is scanned and you scroll through to not delivered, and submit, why can’t the customer get all the details sent to them via email / text. If customer is elderly and do not have access t text or email, then use a p739. Am I missing something, and making a stupid suggestion? This would save so much time for us posties, money in excess payments by Royal Mail, and save a fortune in printing of dockets. I can only see Royal Mail have not kept up with technology

Because the dumbass public think it’s ok to keep ordering parcels they have no intention of being home for despite receiving emails and texts well in advance instructing them how to manage the delivery. It really couldn’t be easier and I’ve posted on this subject before . I believe Royal Mail should be investing more time and money in educating the public as it would save them money in the long run .

Do you really think that people are going to wait in all day?

Generally when people order stuff online, they don't have any say as to whether RM or another courier is used. With every courier probably now giving 2hr time slots and the ability to see where the driver is on a map, they probably expect that as standard. Like it or not, at some point RM will have no choice but to offer the same ability if they want the trade

[chickenwittle]

Instead of filling out a p739 once the item is scanned and you scroll through to not delivered, and submit, why can’t the customer get all the details sent to them via email / text. If customer is elderly and do not have access t text or email, then use a p739. Am I missing something, and making a stupid suggestion? This would save so much time for us posties, money in excess payments by Royal Mail, and save a fortune in printing of dockets. I can only see Royal Mail have not kept up with technology

Because the dumbass public think it’s ok to keep ordering parcels they have no intention of being home for despite receiving emails and texts well in advance instructing them how to manage the delivery. It really couldn’t be easier and I’ve posted on this subject before . I believe Royal Mail should be investing more time and money in educating the public as it would save them money in the long run .

Do you really think that people are going to wait in all day?

Generally when people order stuff online, they don't have any say as to whether RM or another courier is used. With every courier probably now giving 2hr time slots and the ability to see where the driver is on a map, they probably expect that as standard. Like it or not, at some point RM will have no choice but to offer the same ability if they want the trade

It’s not hard to designate a safe place , Choose a neighbour or use inflight to pick a day for delivery that you are at home .

[SpacePhoenix]

It’s not hard to designate a safe place

Doubtful that they'd put a "safeplace" that could be classed as a safe place

Choose a neighbour

Do you really expect that neighbour to wait in all day either?

use inflight to pick a day for delivery that you are at home .

Again, do you expect them to wait in all day?

Not everyone can have a day when they can be in all day. Maybe we should have full deliveries on Sundays?

[chickenwittle]

It’s not hard to designate a safe place

Doubtful that they'd put a "safeplace" that could be classed as a safe place

Choose a neighbour

Do you really expect that neighbour to wait in all day either?

use inflight to pick a day for delivery that you are at home .

Again, do you expect them to wait in all day?

Not everyone can have a day when they can be in all day. Maybe we should have full deliveries on Sundays?

I don’t disagree Royal Mail need to get with the times but you are making a lot of excuses for people not receiving parcels , it’s not rocket science, my family manage to do it when we receive text , email to alert us of delivery. The truth is the public can’t be bothered or just have no awareness of the facility to manage their delivery.

[SpacePhoenix]

It’s not hard to designate a safe place

Doubtful that they'd put a "safeplace" that could be classed as a safe place

Choose a neighbour

Do you really expect that neighbour to wait in all day either?

use inflight to pick a day for delivery that you are at home .

Again, do you expect them to wait in all day?

Not everyone can have a day when they can be in all day. Maybe we should have full deliveries on Sundays?

I don’t disagree Royal Mail need to get with the times but you are making a lot of excuses for people not receiving parcels , it’s not rocket science, my family manage to do it when we receive text , email to alert us of delivery. The truth is the public can’t be bothered or just have no awareness of the facility to manage their delivery.

How many people even know about the email and text alerts? Given how many "scam emails and texts" there are, many people might not trust any delivery alerts

[norris9]

you don't need it to ping a text or email....

the customer should just keep checking for tracking updates which will tell them where their parcel is....

when they see it's been taken back to the sorting office they re arrange delivery or come and collect it....

If people these days don't have the internet then it's their fault.... if they don't...they can always assume that after a few days their parcel has been taken back to a sorting office.


Saves us time, saves trees, saves money.


or they could get a parcel bin.

For sure we should be moving away from using the red slips and doing the above.

[SpacePhoenix]

the customer should just keep checking for tracking updates which will tell them where their parcel is....

Unless it's a Tracked or SD item, that's useless to them as they can't see if it's arrived at the DO.

[NWpostie]

An ideal solution is to create parcel lockers so customers will have that as an option using texted or emailed code to open it up, creating a network of them round the country, in secure locations like outside sorting offices, supermarkets and shopping centres would be a big step forward in customer accessability especially if they're trying to juggle a busy life with children, shopping and work especially unsociable hours.

[crimson king]

An ideal solution is to create parcel lockers so customers will have that as an option using texted or emailed code to open it up, creating a network of them round the country, in secure locations like outside sorting offices, supermarkets and shopping centres would be a big step forward in customer accessability especially if they're trying to juggle a busy life with children, shopping and work especially unsociable hours.

Absolutely this, or RM could sell branded parcel bins to domestic addresses.

This is the sort of thing they should be looking at, trialling and investing in...not drones and twattish looking electric buggies and carts.

[citypostie]

Instead of filling out a p739 once the item is scanned and you scroll through to not delivered, and submit, why can’t the customer get all the details sent to them via email / text. If customer is elderly and do not have access t text or email, then use a p739. Am I missing something, and making a stupid suggestion? This would save so much time for us posties, money in excess payments by Royal Mail, and save a fortune in printing of dockets. I can only see Royal Mail have not kept up with technology

Because the dumbass public think it’s ok to keep ordering parcels they have no intention of being home for despite receiving emails and texts well in advance instructing them how to manage the delivery. It really couldn’t be easier and I’ve posted on this subject before . I believe Royal Mail should be investing more time and money in educating the public as it would save them money in the long run .

Do you really think that people are going to wait in all day?

Generally when people order stuff online, they don't have any say as to whether RM or another courier is used. With every courier probably now giving 2hr time slots and the ability to see where the driver is on a map, they probably expect that as standard. Like it or not, at some point RM will have no choice but to offer the same ability if they want the trade

If they want to do that they will have to put dedicated parcel deliveries in for any parcels delivered by that service. It just won't work with the system at the moment. Of course if they can sack the USO off and become a parcel only company they could do it and that's their wet dream

[ted_e_bear]

An ideal solution is to create parcel lockers so customers will have that as an option using texted or emailed code to open it up, creating a network of them round the country, in secure locations like outside sorting offices, supermarkets and shopping centres would be a big step forward in customer accessability especially if they're trying to juggle a busy life with children, shopping and work especially unsociable hours.

Absolutely agree, RM even have the locations in place throughout the country but just like everything else we're lagging well behind playing catch-up.

[TopperGas]

An ideal solution is to create parcel lockers so customers will have that as an option using texted or emailed code to open it up, creating a network of them round the country, in secure locations like outside sorting offices, supermarkets and shopping centres would be a big step forward in customer accessability especially if they're trying to juggle a busy life with children, shopping and work especially unsociable hours.

Absolutely agree, RM even have the locations in place throughout the country but just like everything else we're lagging well behind playing catch-up.

Doesn't RM already do something similar with Local Collect? It doesn't seem that popular to me as, at most, I only deliver the odd parcel a week to the PO on my round.