Are we still allowed to sign for recorded and special deliveries with a covid 19 signature or has this stopped?

[claystones]

Are we still allowed to sign for recorded and special deliveries with a covid 19 signature or has this stopped?

[HairyHobbit]

Yes, still sign with CV19 or X19 or whatever you've been told to use before but only if the recipient is present

[POSTMAN]

For non-signature parcels that aren’t letter boxable (1C/2C, RM24/48, T24/48 including Capture Photo
on Delivery, International import)

1. Scan the parcel as delivered but do not press submit (for Capture Photo on Delivery items,
follow instructions on the PDA)
2. Leave the parcel on the doorstep, knock on the door and step back 2 metres.
3. When the customer comes to the door tell them they have a parcel there.
4. Witness the customer taking the parcel inside.
5. If the customer takes the parcel inside the Delivery Officer should press submit.
6. If the Customer refuses to take the parcel inside, then the Delivery Officer should retrieve
the parcel, update the PDA status to “Undelivered - No Answer” and leave a “Something For
You” card so that the parcel can be collected at a later point. Do not show the parcel as
“Refused”.

For signature parcels, including letter formats (Signed For, T24/48 with signature, International with
signature)

1. Scan the parcel as delivered and press continue but do not enter the customer’s name yet.
2. Leave the parcel on the doorstep, knock on the door and step back 2metres
3. When the customer comes to the door tell them they have a parcel there and inform them
that we will not be collecting the usual signature, but we will require the customer’s name
and must witness the customer taking the parcel in.
4. Input the customer’s name as normal and press proceed. When the signature box appears,
input “XP1” but do not press done until the customer picks up the parcel.
5. If the customer takes the parcel inside the Delivery Officer should press done.
6. If the Customer refuses to take the parcel inside, then the Delivery Officer should retrieve
the parcel, update the PDA status to “Not Delivered - No Answer” and leave a “Something
For You” card so that the parcel can be collected at a later point. Do not show the parcel as
“Refused”.

For Special Delivery Guaranteed parcels, including letter formats:

1. Scan the parcel as delivered and press continue but do not enter the customer’s name yet.
2. Leave the parcel on the doorstep, knock on the door and step back 2metres
3. When the customer comes to the door tell them they have a parcel there and inform them
that we will not be collecting the usual signature, but we will require the customer’s name
and must witness the customer taking the parcel in.
4. Input the customer’s name as normal and press proceed. When the signature box appears,
input “XP1” but do not press done until the customer picks up the parcel.
5. If the customer takes the parcel inside the Delivery Officer should press done.
6. If the Customer refuses to take the parcel inside, then the Delivery Officer should retrieve
the parcel, update the PDA status to “Not Delivered - No Answer” and leave a “Something
For You” card so that the parcel can be collected at a later point. Do not show the parcel as
“Refused”

****Coronavirus Easing of Restrictions Guidance - Frequently Asked Questions and Answers****

[twoloops]

If you have regular slow to answer the door & it’s tracked, scan it & enter “No Answer” when you are 3/4 doors away, they should get a text telling them so, they will be up like a flash @ the door or looking down the street you, give it a second scan on the doorstep, deliver thank me later

[chickenwittle]

If you have regular slow to answer the door & it’s tracked, scan it & enter “No Answer” when you are 3/4 doors away, they should get a text telling them so, they will be up like a flash @ the door or looking down the street you, give it a second scan on the doorstep, deliver thank me later

Exactly this , oh I didn’t hear you knocking.

[grchpo]

If a customer comes to the door & refuses to take their parcel in why would you log it as No Answer, if they refuse it log it as refused & send it back

[clashcityrocker]

If a customer comes to the door & refuses to take their parcel in why would you log it as No Answer, if they refuse it log it as refused & send it back

Perhaps they don't want to engage with you but somebody would be prepared to pick the item up from the CSP.

[grchpo]

If a customer comes to the door & refuses to take their parcel in why would you log it as No Answer, if they refuse it log it as refused & send it back

Perhaps they don't want to engage with you but somebody would be prepared to pick the item up from the CSP.

They don't need to engage with you, all they need to do is pick the parcel up, if they don't do that it's their problem if it's sent back to sender. Also if you log it as No Answer what happens when they complain cos they were in, don't give them chance, it was refused.

[POSTMAN]

Didn't notice that, that's a flaw and seems against protocol.
We have always been told that if they refuse, then they refuse and to mark it down as such.
A bit like recorded debt letters etc.

EDIT: I get it with Covid and them not perhaps wanting to come into contact with us but it's a bit weird.

[Mick100]

I sign for everything,tracked recorded get hidden in a safe place if it doesn't fit through a letter box I
Never knock for a signature,except special delivery if I don't recognise the name,other wise through it goes doing it nearly two years no trouble and judging by tips people are very happy saying what a brilliant job I'm doing

[POSTMAN]