RMCtv : Ricky McAulay : Trust is kept when we scan on the doorstep : The business receives over 1,000 Denial of Receipt complaints each week.

[yubin282]

"MY PDA" once showed me delivering a parcel to a street not on my round at a time that was almost impossible for me to get there that early.

They aren't accurate.

Someone else using your login details?

Could've been but I haven't gave it to anyone.

[Mr Rush]

When did we lose this trust? When did we become so untrustworthy?

It must be trust between employer and employee, but then the whole statement is around proof of delivery. That's not the definition of trust.

The unwritten words in the statement are that all these complaints are fraudulent and would be thrown out if we all scanned at the door and not on the property line or in the street nearby. Still not trust.

Sorry but this isn’t true . I’ve proved to my manager on numerous occasions that the gps on our pda are not pinpoint accurate .I’ve had a couple of complaints where customer has denied receipt only for me to knock back and be told sorry my husband received it but didn’t tell me . In the meantime my manager said pda shows me delivering the item in the next street , this is clearly wrong . I’ve told him never to use gps as any kind of proof as it isn’t reliable.

Absolutely, I've had similar issues with the PDA's accuracy. I was saying RM considers it proof of delivery. Trust would be when I say I delivered it to the address and the PDA is acknowledged to be inaccurate because it claims I scanned it while standing in solid rock on a different street.

[ssdd]

Ricky don't lose that number

Send it off in a letter to yourself

[postslippete]

The thing with 2Ds though, is that more and more are coming with email delivery confirmation. If someone gets an email before you've left the office, you could see where some complaints come from. It would be interesting to see a breakdown of tracked vs 2D or other parcels and the percentage of DoR complaints for each....actually I'm not that bothered.

In my office there are many standard and recorded parcels that are left in Yorks or on frames for the next day when duties have been lapsed. Have those parcels been appropriately scanned in the delivery office as "Not delivered"??

Or is trust best kept between me and my manager?

[ssdd]

The thing with 2Ds though, is that more and more are coming with email delivery confirmation. If someone gets an email before you've left the office, you could see where some complaints come from. It would be interesting to see a breakdown of tracked vs 2D or other parcels and the percentage of DoR complaints for each....actually I'm not that bothered.

In my office there are many standard and recorded parcels that are left in Yorks or on frames for the next day when duties have been lapsed. Have those parcels been appropriately scanned in the delivery office as "Not delivered"??

Or is trust best kept between me and my manager?

Well as they don't need a scan until you reach the doorstep, surely this would just incur more time...

[HTPostman]

A couple of years ago I had a manager ask why I’d delivered a tracked parcel 2 miles away from its address, for a street which isn’t even covered by our DO! I wasn’t the driver that day and assured her there’s no way I could’ve walked 2 miles there, and 2 miles back as part of my loop.

The GPS is very unpredictable. Again I’m left wondering how accurate the likes of Amazon, Hermes, DPD etc are. Have we gone for the fisher price version?

[chickenwittle]

A couple of years ago I had a manager ask why I’d delivered a tracked parcel 2 miles away from its address, for a street which isn’t even covered by our DO! I wasn’t the driver that day and assured her there’s no way I could’ve walked 2 miles there, and 2 miles back as part of my loop.

The GPS is very unpredictable. Again I’m left wondering how accurate the likes of Amazon, Hermes, DPD etc are. Have we gone for the fisher price version?

They talk about trust ,yet you are always guilty until you prove your own innocence, the customer is always believed.I have proved my innocence in numerous occasions, I feel sorry for the ones that just accept what the managers say .

[yellowbelly]

The thing with 2Ds though, is that more and more are coming with email delivery confirmation. If someone gets an email before you've left the office, you could see where some complaints come from. It would be interesting to see a breakdown of tracked vs 2D or other parcels and the percentage of DoR complaints for each....actually I'm not that bothered.

In my office there are many standard and recorded parcels that are left in Yorks or on frames for the next day when duties have been lapsed. Have those parcels been appropriately scanned in the delivery office as "Not delivered"??

Or is trust best kept between me and my manager?

Well as they don't need a scan until you reach the doorstep, surely this would just incur more time...

Correct, but I think the point is they're failing the USO and so should be scanned as delivery not attempted but this
would possibly highlight a failing office which might not actually be being reported as failing......

[ssdd]

The thing with 2Ds though, is that more and more are coming with email delivery confirmation. If someone gets an email before you've left the office, you could see where some complaints come from. It would be interesting to see a breakdown of tracked vs 2D or other parcels and the percentage of DoR complaints for each....actually I'm not that bothered.

In my office there are many standard and recorded parcels that are left in Yorks or on frames for the next day when duties have been lapsed. Have those parcels been appropriately scanned in the delivery office as "Not delivered"??

Or is trust best kept between me and my manager?

Well as they don't need a scan until you reach the doorstep, surely this would just incur more time...

Correct, but I think the point is they're failing the USO and so should be scanned as delivery not attempted but this
would possibly highlight a failing office which might not actually be being reported as failing......

I understand that yellow. Saying you even did that, what about the letters then, they don't even require any scan...or are they not important anymore?

[postslippete]

I understand that yellow. Saying you even did that, what about the letters then, they don't even require any scan...or are they not important anymore?

Still plenty of recorded letters coming through the system as well. They might not all be 1st class but customers are paying for a service that we are not delivering.

[ronaldinho0097]

impossible to scan at the doorstep when the stupid PDA isn't registering your inputs so you lock and unlock the bloody thing until it finally registers your click on 'confirm delivery' by that time you've either wasted a few minutes or are now headed to the next delivery point

[ssdd]

I understand that yellow. Saying you even did that, what about the letters then, they don't even require any scan...or are they not important anymore?

Still plenty of recorded letters coming through the system as well. They might not all be 1st class but customers are paying for a service that we are not delivering.

You're absolutely right. Also more 2D flats. Anyway, I think we've went off topic a little. This was about denial of receipt, that's turned into USO failure. I agree the customer should be getting what they pay for.

[ArtG]

A couple of years ago I had a manager ask why I’d delivered a tracked parcel 2 miles away from its address, for a street which isn’t even covered by our DO! I wasn’t the driver that day and assured her there’s no way I could’ve walked 2 miles there, and 2 miles back as part of my loop.

The GPS is very unpredictable. Again I’m left wondering how accurate the likes of Amazon, Hermes, DPD etc are. Have we gone for the fisher price version?

I often wonder about this too. I use RON a lot when doing LATs and it often pinpoints an address at a location that is sometimes maybe 60-80 metres or more away from the actual location and I’m thinking “How can it be accurate to 3 metres on a scan but this far off in navigation?”

[rambo1]

Trust? TRUST!!! Like when mail which is paid for and posted trusting us to deliver and fulfilling our contract with them, only to be left in the frame for a couple of days or more....... because it's not tracked. Don't preach to me about TRUST mate!

[POSTMAN]

Field Service Manager at Royal Mail Group

When are we going to get the doorstep scan rate up, especially for large letters? I’m getting more complaints from business customers that the RM24/48 barcoded service is not getting scanned, and many are under pressure from Amazon who are demanding a 95% doorstep scan rate.

Why aren’t the frontline staff being told to scan, and if they are, why aren’t they being taken to task when they don’t? If they don’t scan, we also can’t challenge the recipient when they claim non delivery.