A letter from Simon Thompson

[clashcityrocker]

I take it Simon doesn't know that quite a lot of offices aren't reporting their failures

How do you know they aren't reporting their failures?

[rubberbond]

I take it Simon doesn't know that quite a lot of offices aren't reporting their failures

How do you know they aren't reporting their failures?

Wait and see if you get your letter, if not contact our dear leader and ask him, if you can be bothered.

[clashcityrocker]

Wait and see if you get your letter, if not contact our dear leader and ask him, if you can be bothered.

None of that makes any sense.

[Wolf91]

The job is completely untenable at our place. Christmas will be a complete and utter disaster for Royal Mail, and rightly so. Massively underresourced while workloads triple. It’s not physically possible to get anywhere near finishing now. Yet still asked to lapse and “cull” your own round. Essentially lie about completing jobs.
Basically our office in a certain postcode which I obviously won’t name, had the amazon drivers quit, so Royal Mail got the contract or something... so we have to do ALL amazon parcels everyday. It’s off the scale.
Deal with the colossal influx of parcels due to the pandemic, which was more than hard enough, only to come out the other side of the pandemic with packets more than doubling yet again. Everyone, I mean everyone has 2+ York’s of oversize everyday. It’s absolutely insane and is killing half the staff.
Management do not give a toss whatsoever. The job has got about 4x heavier in the last 2 years. Half the staff will soon quit or take VR if offered.
Vacancies? About 6-7 short in a small office as it stands, that’s without sickness etc.
This is the reality.
Some half arsed letter will get thrown in the bin.
At least we will have that Nick Langdon on RMTV give us support by insinuating we are lazy.

[Murdoch]

I take it Simon doesn't know that quite a lot of offices aren't reporting their failures

How do you know they aren't reporting their failures?

This is a good question. How do we actually know whether managers are properly reporting failures or not?

There doesn't seem to be a way to find out, other than to ask the manager if it's being reported correctly, and of course they will say "yes".

What seems to have happened over the last year, is that vacant positions have went through the roof, most Delivery Offices I know of are understaffed. And the default instructions from management is to clear tracked and specials, and fail non-tracked packets and letters. This has just become the "norm", and hasn't changed one iota since the covid "emergency period" ended.

I suspect there is widespread misreporting of failures. Put it like this, either the area managers are content to continue to understaff at this level, and fail mail. Or they have no clue how much is failing. Neither is good for the business imo.

oh and this is supposed to be the quieter time of year, our DO is going to s**t the bed come Christmas.

[world class male]

now we know what'll be in the letter, i suggest popping a kill off sticker on it and tick the refused box

[worktotime]

R.T.S refused , im not interested until they start to fill the vacancies in the office 6 in ours , oh 4 deliverys failed today so should be fun tomorrow anyway finish time and home , But after seeing this im really dissapointed in myself that i have let the company and customers down , the office down , the team down and i could have done more to help and stayed out till it was dark , BUT anyway at the same time i claimed 2 hours o/t just to clear my own delivery, but thanks anyway , and if you want a clear office thats your managers job there the ones getting bonuses

[worktotime]

The job is completely untenable at our place. Christmas will be a complete and utter disaster for Royal Mail, and rightly so. Massively underresourced while workloads triple. It’s not physically possible to get anywhere near finishing now. Yet still asked to lapse and “cull” your own round. Essentially lie about completing jobs.
Basically our office in a certain postcode which I obviously won’t name, had the amazon drivers quit, so Royal Mail got the contract or something... so we have to do ALL amazon parcels everyday. It’s off the scale.
Deal with the colossal influx of parcels due to the pandemic, which was more than hard enough, only to come out the other side of the pandemic with packets more than doubling yet again. Everyone, I mean everyone has 2+ York’s of oversize everyday. It’s absolutely insane and is killing half the staff.
Management do not give a toss whatsoever. The job has got about 4x heavier in the last 2 years. Half the staff will soon quit or take VR if offered.
Vacancies? About 6-7 short in a small office as it stands, that’s without sickness etc.
This is the reality.
Some half arsed letter will get thrown in the bin.
At least we will have that Nick Langdon on RMTV give us support by telling us we’re all lazy bastards.

R.T.S .

[DDDJAM36]

Just had 10 days off sick with Covid , back to work Monday to a ' magical ' massively under-staffed depot , ,

[Sugar]

Simon Thompson
As I have always said, we own ‘trust at the doorstep’. It is magical, it is uniquely ours.

Talking out of his backside. DPD and APC are by far the best, quickest and most reliable around here. And dare I say it even the Hermes woman is pretty much spot on.

[WASD]

They really know how to demotivate their workforce. As i mentioned once before on here, i know for certain my local delivery offices are all failing in getting rounds out.

I haven't been off sick once in these past 18 months, what did i get for my efforts and overtime, a pro rata bonus despite clocking more hours than many full timers. Consequently this behaviour Simon has caused me to not care. Today i clocked 2hrs overtime, failed a SD, failed 4 trays of mail and didn't scan some tracked.

Clear the office to stop losing customers
How about trying to retain staff?

[Numberone63]

RTS Refused

Eggs zackly.

[ssdd]

RTS Refused

Eggs zackly.

Eggs quiz it.

[Grumpyoldmailman]

Talking out of his backside. DPD and APC are by far the best, quickest and most reliable around here. And dare I say it even the Hermes woman is pretty much spot on.

Must say I had a delivery via DPD last week. I was amazed what options I had regarding the delivery and they did what they said the would at the exact time requested.

[ssdd]

Talking out of his backside. DPD and APC are by far the best, quickest and most reliable around here. And dare I say it even the Hermes woman is pretty much spot on.

Must say I had a delivery via DPD last week. I was amazed what options I had regarding the delivery and they did what they said the would at the exact time requested.

All that doesn't equate to 'trust at the doorstep' though...