RMC tv : RMtv : How do we achieve a better balance between cost and quality? : Weighted items per work hr

[POSTMAN]

From the same woman who...
Obsorbtion lapsing farce? : Why Royal Mail and North service delivery director Jane Simpson haven't got a clue about it

[POSTMAN]

Achim Dunnwald

It‘s not ok (To leave 1st class letters in the frame ) - we need to clear the frame and the office. Quality has been bumpy especially the last two months and we need to get back on track - deliver pre-Covid quality - delight our customers- meet the regulatory standards - at the right cost.

so, when workload ( weighted items) increase significantly we can expect extra resources to be but INTO delivery offices to meet the demand ?

Achim Dunnwald

Short answer- yes! That’s what we agreed, and it is the right thing to do, as long as you also hit the agreed productivity target

[2yearpostie]

is that like a 21% call rate thats measured on mech, but really we are going to 90% of houses with a parcel/pkt or flat?
If it is then they need to rethink it.

[ssdd]

Wow! How many frames a Postie should be delivering in the quieter times? In some offices maybe.

This forecast they're talking about...how long term is it? Are they expecting an even bigger drop in the mail going forward? Shortage of wood? I think I'd better start bulk buying toilet paper again...

[oypostie]

Just a shame their forecasts are never remotely accurate and strangely they always seem to be lower rather than higher

[worktotime]

are these people for real . how any frames should a postie do on that day .

[worktotime]

once upon a time in a land far far away

[SpacePhoenix]

Just a shame their forecasts are never remotely accurate and strangely they always seem to be lower rather than higher

I think forecasts just about always get "moderated"

[Decky Boy]

What an absolutely incredible video... Anyone know who the presenter was ? As I watched I couldn't help asking " you've done your time on delivery then...day after day, month after month, year after year after year walking miles and climbing stairs in all weathers ? "

I don't mind a bit of hard graft...leaves me feeling clean at the end of a day. I can just about manage my own duty most days and can't see how on earth I could manage more frames Give delivery a try before telling colleagues they're lazy ((which is how I read your presentation) ...it ain't easy out there in the real world !

PS : I think we need to take a good hard look at how we record traffic coming into delivery offices...

[toonshola]

Honestly these sadistic twats at the top of company’s make me sick. Somebody give this lady a pda, a full delivery and a row of lapsing on a “quiet Tuesday” and we will see how confident she can say this bullshit to a camera after that.

[Dexydog]

So to understand "weighted items per work hour"-
I have a shitload of domino's leaflets that might weigh a few hundred grammes.
I then have a microwave oven to deliver that weighs 20kg.
It will take maybe half an hour to just prep (never mind faff about squidging one through a low level letterbox in the rain) a frame of these.
The microwave weighs 20 times more and takes lets say, conservatively, 20 minutes to deliver INCLUDING the various scans along the way.
You might get a bulk posting of something- some of it comes in a coded tray, the rest has to be handballed; the very same item then has the same weight but takes longer in man hours.
I get that you have to have some method of recording and quantifying these things, but this isn't the answer they think it is.
Sorry, it's all just smoke and mirrors.

[luddite]

What the actual f**k did I watch then! They need to show me how to clear my frame then we'll talk about clearing other frames! Unbelievable!
They really think it's our fault don't they!

[clashcityrocker]

So to understand "weighted items per work hour"-

I don't think it has anything to do with the actual weight of an item.
Different streams of mail attract a different weighting - whether they weigh 500g or 15 kg.
If it is a Special Delivery it has one weighting, if it is a Tracked another weighting etc etc.

[midegarelu]

Here's a thought.


Get rid of all these "experts" like the woman in the video and then employ at least 5 more front line posties for every one gone.

[SpacePhoenix]

So to understand "weighted items per work hour"-

I don't think it has anything to do with the actual weight of an item.
Different streams of mail attract a different weighting - whether they weigh 500g or 15 kg.
If it is a Special Delivery it has one weighting, if it is a Tracked another weighting etc etc.

Tracked might be two different weightings, large and small. Don't know about in DOs but in MCs we have different streams on the PDAs for large and small. I don't think RM have yet got the reporting software updated yet to do a large and small breakdown yet.

With the Covid kits those scanning them have to write down the number of them that they've scanned. Surely it wouldn't have been too hard for RM to have gotten a Covid kit Tracked mail stream added to the PDAs