IF YOU HAVE NEVER BEEN IN A CALLER OFFICE

Post by **TrueBlueTerrier** » 15 Dec 2007, 13:52

Then this is a training video: http://www.yikers.com/video_going_postal.html

Post by **General Mannerheim** » 15 Dec 2007, 15:22

It`s your jobbbbbbb.I want to see the managererrrrrr.
What an arsewipe.
She should have opened up the gun turrets on him and blown the fooker away.

Post by **baldrick** » 15 Dec 2007, 16:14

Why do some 'customers' feel they have a right to be abusive. This video is from the USA, but I've seen similar behaviour many times in BO's here. Don't know how the counter staff can put up with it.

ronaldo · Post by **ronaldo** » 15 Dec 2007, 16:29

baldrick wrote:Why do some 'customers' feel they have a right to be abusive. This video is from the USA, but I've seen similar behaviour many times in BO's here. Don't know how the counter staff can put up with it.

most phgs i have come across are miserable and dererve all they get

Post by **baldrick** » 15 Dec 2007, 16:53

BO Counter staff aren't PHGs. And the ones working in 'franchised' (ie privatised) counters are on poor wages and conditions, so I wouldn't blame them for being 'miserable'.

Stormproof · Post by **Stormproof** » 15 Dec 2007, 16:56

I'm not a PHG and working in Callers I have to put up with foul mouthed customers all the time, perhaps something should be done about it like barring them

Post by **General Mannerheim** » 15 Dec 2007, 16:57

Alot of the people on rehabs work in the callers office(well they do in my office)what a great place to get well.

Post by **TrueBlueTerrier** » 15 Dec 2007, 18:59

ronaldo wrote:
baldrick wrote:Why do some 'customers' feel they have a right to be abusive. This video is from the USA, but I've seen similar behaviour many times in BO's here. Don't know how the counter staff can put up with it.
most phgs i have come across are miserable and dererve all they get

Very sweeping statement, and sweeping statements are a pet peeve of mine.

Everyone is an individual and deserve respect from others. Abusive language or behaviour is the last resort of a bully and IMHO should not be condoned in any form. It customers want respect they should show it as well.

Post by **dvbuk55** » 15 Dec 2007, 19:00

k66yla wrote:I'm not a PHG and working in Callers I have to put up with foul mouthed customers all the time, perhaps something should be done about it like barring them

We have long had a notice about mutual respect and abusive behaviour and it does seem to work for the greater part of the time. I haven't heard of any horror stories for some considerable time. Though when I worked in the callers office I certainly had my moments - you know the shutters go down at 6, some d1ck head rushes in without a card, "the wife's phoned to say there might be something to pick up, can you check" -

yeah right.

Rowdy · Post by **Rowdy** » 16 Dec 2007, 10:19

I saw a guy acting like this in Tesco last week about 15 minutes from closing time. The staff handling him were putting up with so much s**t and I couldn't believe how calm they were considering they were at the end of what was probably a long day. Personally I'm glad we have a screen is the callers office as it protects people like this from my fists.

Post by **dvbuk55** » 16 Dec 2007, 11:24

Originally it was just a counter, we didn't have a screen at all, but I never felt threatened. I actually enjoyed working in there, I did morning and afternoon shifts at one point or another BUT having been in there recently it's a whole different ball game - what with the later starts and the increase in packages it is an horrendous atmosphere. I could imagine someone getting really stressed with lost and misplaced packages if they weren't used to that environment.

simply_the_best · Post by **simply_the_best** » 16 Dec 2007, 16:07

I cover the PHG's day off, we get some knob ends into the callers office, nothing to bad though, any complaints and i just give them the customer services number

Post by **solcat** » 16 Dec 2007, 18:25

General Mannerheim wrote:Alot of the people on rehabs work in the callers office(well they do in my office)what a great place to get well.

I worked in ours last Christmas before a hip op. How on earth the PHG,S KEEP THEIR COOL was beyond me with some of the arrogant w*****s who came in. :lfo

simply_the_best · Post by **simply_the_best** » 17 Dec 2007, 21:17

solcat wrote:
General Mannerheim wrote:Alot of the people on rehabs work in the callers office(well they do in my office)what a great place to get well.
I worked in ours last Christmas before a hip op. How on earth the PHG,S KEEP THEIR COOL was beyond me with some of the arrogant w*****s who came in. :lfo

I lose the rag at some of the posties, see when they don't fill in the p739 properly or some have even written the wrong name on the card

Not that i have ever done anything like that

Stormproof · Post by **Stormproof** » 17 Dec 2007, 21:24

simply_the_best wrote:
solcat wrote:
General Mannerheim wrote:Alot of the people on rehabs work in the callers office(well they do in my office)what a great place to get well.
I worked in ours last Christmas before a hip op. How on earth the PHG,S KEEP THEIR COOL was beyond me with some of the arrogant w*****s who came in. :lfo

I lose the rag at some of the posties, see when they don't fill in the p739 properly or some have even written the wrong name on the card

Not that i have ever done anything like that

Or the postie writes the wrong street name on the card(not blaming the postie, we all have blonde moments), after 10 mins you say to the customer you can't find a parcel for that address and they eventually say they live at a different road!

Please don't put A4 signed fors down as a packet and write tube on the card if it is a tube, thanks

ROYALMAILCHAT

IF YOU HAVE NEVER BEEN IN A CALLER OFFICE

IF YOU HAVE NEVER BEEN IN A CALLER OFFICE

Customers

Re: Customers

Re: Customers