Ring Doorbell

yubin282 · Post by **yubin282** » 16 Oct 2020, 14:45

Grumpyoldmailman wrote:Why did you need to ring it if it was only a letter, scan it on the doorstep and stick it through. That’s what we have been told to do.

never had things signed for since march

yubin282 · Post by **yubin282** » 16 Oct 2020, 14:52

redneck wrote:I never touch a Ring doorbell, as soon as you do you are making your life far more complicated than it was seconds before. If they don't answer the knock on the door or an ordinary bell ring, take it to a neighbour or leave a card for them to pick up at the office. The Ring doorbell is sold to people on the false pretence that we will leave it on the step or round the back. Whereas we can't do that and can be disciplined for it if it goes wrong, don't put yourself at risk

Ive never used a RING bell in over 2 years, absolute waste of time.
Used it once and regretted it.

Customer answers "I'm not in", yeah i know. "Can you leave it with my neighbour", yes OK.

I try the neighbour who also has a ring bell. Eventually answers the door after waiting about 2 minutes and tells me "sorry i couldn't find my phone to answer the door, so i had to get up to open it anyway"

tmac · Post by **tmac** » 16 Oct 2020, 18:01

My experience today press the ring bell customer says hello I answer and tell them that i have a parcel for them they reply was won't it fit through the letterbox. Well i'm saying to myself if it did i wouldn't be ringing. No it's to big I say . Can you leave by the wheelie bin .

Post by **priority102** » 16 Oct 2020, 19:16

grchpo wrote:If it fits through the letterbox then post it, they aren't signing for it anyway we are

We are not signing for it. We are putting a code of XP1 where the customer would usually sign, a code is not a signature - and this instruction is from our employer.
When we are in a situation where the slightest breach of rules will land you a conduct or worse a sacking, why risk it?
The rules are that if it is a signed for item, you place it on the doorstep, stand back 2 metres, wait for the door to open. If door opened ask for customers name, put that in the PDA and XP1 it, witness them pick up said item and take it in. If no answer, retrieve item and 739 it. Backside covered, job and pension still intact.

postieblueshirt · Post by **postieblueshirt** » 16 Oct 2020, 20:10

barncopxx wrote:
grchpo wrote:If it fits through the letterbox then post it, they aren't signing for it anyway we are
We are not signing for it. We are putting a code of XP1 where the customer would usually sign, a code is not a signature - and this instruction is from the employer.
When we are in a situation where the slightest breach of rules will land you a conduct or worse a sacking, why risk it?
The rules are that if it is a signed for item, you place it on the doorstep, stand back 2 metres, wait for the door to open. If door opened ask for customers name, put that in the PDA and XP1 it. If no answer, pick up item and 739 it. Backside covered.

Here here totally agree if you dont want sacked follow this advice..

DiamondSmiles · Post by **DiamondSmiles** » 17 Oct 2020, 13:31

You might get conduct coded but you won't get sacked for this unless you have previous.

Post by **97gaz** » 17 Oct 2020, 14:26

Given that the sender, who is the paying customer, has specified that he wants a signature upon delivery, the recipient either signs it or doesn't get the parcel. Covid arrangements aside obviously.

We have never been instructed to hand over without a signature. The sender has a right to be furious if RM do this.

Woody Guthrie · Post by **Woody Guthrie** » 17 Oct 2020, 16:05

97gaz wrote:Given that the sender, who is the paying customer, has specified that he wants a signature upon delivery, the recipient either signs it or doesn't get the parcel. Covid arrangements aside obviously.

We have never been instructed to hand over without a signature. The sender has a right to be furious if RM do this.

It's actually a very complex situation now.

Royal Mail doesn't guarantee a signature on delivery for all signed for items only that they will make reasonable endeavour to obtain one however Royal Mail Tracked 24 and 48 signed for items and 1st and 2nd class parcels sent by business account holders must only be delivered after proof of delivery from the recipient has been obtained.

The sender has a right to be furious

Up to a point but although the sender is our customer the recipient is the sender's customer so we're kind of stuck in the middle, you piss off your customer or your customer's customer.?

Doing everything by the book should of course be the default position but don't expect anybody to be happy about it, even the sender.

Ren Hoëk · Post by **Ren Hoëk** » 17 Oct 2020, 18:12

I actually take great pleasure in telling customers that I can't leave it anywhere and that Il leave them a note to collect it down at the office.

theargyspy · Post by **theargyspy** » 17 Oct 2020, 18:39

97gaz wrote:Given that the sender, who is the paying customer, has specified that he wants a signature upon delivery, the recipient either signs it or doesn't get the parcel. Covid arrangements aside obviously.

We have never been instructed to hand over without a signature. The sender has a right to be furious if RM do this.

I beg to differ...it may have been a very long time ago but we were trained and trained very well in classrooms, for over two weeks. We had to learn all the numbers of the postboxes, etc. In the office, we were shown how to iron our uniforms, how to ride a bike, how to open, and clear a postbox! We had to pass an IPS test sorting 500 letters in 20 minutes with less than 10 mistakes, and a OPS test, cant remember the figures for that one. and one of the things we were definitely told to do was attempt to get a signature for a recorded delivery, but if the person answering the door refused to sign our little orange book we had to endorse the book and hand over the item, No one since (over 35 years ago) has ever told me this isn't the case anymore, It may not be the procedure now but as I said, no one has told me

postieblueshirt · Post by **postieblueshirt** » 17 Oct 2020, 18:48

theargyspy wrote:
97gaz wrote:Given that the sender, who is the paying customer, has specified that he wants a signature upon delivery, the recipient either signs it or doesn't get the parcel. Covid arrangements aside obviously.

We have never been instructed to hand over without a signature. The sender has a right to be furious if RM do this.
I beg to differ...it may have been a very long time ago but we were trained and trained very well in classrooms, for over two weeks. We had to learn all the numbers of the postboxes, etc. In the office, we were shown how to iron our uniforms, how to ride a bike, how to open, and clear a postbox! We had to pass an IPS test sorting 500 letters in 20 minutes with less than 10 mistakes, and a OPS test, cant remember the figures for that one. and one of the things we were definitely told to do was attempt to get a signature for a recorded delivery, but if the person answering the door refused to sign our little orange book we had to endorse the book and hand over the item, No one since (over 35 years ago) has ever told me this isn't the case anymore, It may not be the procedure now but as I said, no one has told me

When did you get all that training? I started in 95 on a Thursday 2 days following and saturday out myself with gas Bill's for every door lol...

wallan · Post by **wallan** » 17 Oct 2020, 19:16

Training , started Nov 63 aged 16 ,Mon Morning a walk around the Office with a senior postman , Mon afternoon & the rest of the week working in the Box Counter / Enq Office with a Postal Officer
IPS / OPS Test when i was about 25 as part of the PHG Training

theargyspy · Post by **theargyspy** » 17 Oct 2020, 19:37

1985

been racking my brain for times I endorsed the orange book DNS

I had this jewish chap who would never sign for anything on a Saturday...no problem DNS in the book and hand the item over

a very sad lady who would answer the door with a brown bag over her head, she wouldn't sign anything...no problem DNS in the book and hand the item over

another one, a disabled bloke in a wheelchair, he had no arms, only hands on his shoulders, he could sign, but had difficulty holding the book...no problem DNS in the book and hand the item over

Obviously if the postman pre/post covid just delivers everything and endorses the PDA with DNS then that is wrong but the world is rarely black and white and our customers (the ones we deliver to) are a real mixture of people and if I have to sign DNS because someone answers the door but refuses to sign for the item (believe me a very rare event) then I'm going to do it, can anyone say I was wrong to do so in my three examples above?

dohnut · Post by **dohnut** » 17 Oct 2020, 19:47

theargyspy wrote:1985

been racking my brain for times I endorsed the orange book DNS

I had this jewish chap who would never sign for anything on a Saturday...no problem DNS in the book and hand the item over

a very sad lady who would answer the door with a brown bag over her head, she wouldn't sign anything...no problem DNS in the book and hand the item over

another one, a disabled bloke in a wheelchair, he had no arms, only hands on his shoulders, he could sign, but had difficulty holding the book...no problem DNS in the book and hand the item over

Obviously if the postman pre/post covid just delivers everything and endorses the PDA with DNS then that is wrong but the world is rarely black and white and our customers (the ones we deliver to) are a real mixture of people and if I have to sign DNS because someone answers the door but refuses to sign for the item (believe me a very rare event) then I'm going to do it, can anyone say I was wrong to do so in my three examples above?

Sorry had to double take, a very sad lady with brown bag over head, is this for real?, it also sounds like a radiohead song. lol.

theargyspy · Post by **theargyspy** » 17 Oct 2020, 19:52

dohnut wrote:
theargyspy wrote: Sorry had to double take, a very sad lady with brown bag over head, is this for real?, it also sounds like a radiohead song. lol.

yes she had been badly abused by her ex husband, spent years in a woman's refuge, but given a flat and lived independantly but whenever I knocked on her door she would put a brown bag on her head before answering the door...never did see her face and I did that delivery for years