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parcel collection from customer's

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
Route1
Posts: 369
Joined: 05 Jun 2015, 00:48
Gender: Female

parcel collection from customer's

Post by Route1 »

wazer wrote:Can somebody confirm two fourissues, as I asked and got different answers. How many parcel r we allowed to pick up on round. I was told 5 parcels but from 5 house which is 25.Hiw do the customer approach us,do they hav to leave parcels on floor and stay 2m away and not sign our pda. The same procedure as we do when delivering, wot if they in isolation. What size parcels. I understand why RM are doing this but wot a crap idea in the current climate. How did cwu, h&s sign this off
There are about 6 or 7 videos covering different aspects of this. Videos should be shown in WTLL.

Essentially when you scan your route it'll load the list if there are any collections. For paired duties you scan both routes and decide who collects what. It lets you hid the ones u arent doing.

Upto 5 addresses per duty with each address having upto 5 parcels. Thats upto 50 items per pair duty.
Social distances still applies.
Scanning the parcels is the customers receipt. If they want a paper receipt tell them to shove it to a post office.

Its basic stuff once you've done it a couple of times.
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Janet Brum
Posts: 886
Joined: 28 Sep 2016, 19:52
Gender: Female

parcel collection from customer's

Post by Janet Brum »

Deadly wrote:Does anyone know if PO counters receive a payment for accepting these return parcels? I mentioned the new collection service to my local PO when I was in last week and the owner didn't look impressed at all.
Yes they do, this new collection takes money off Post Offices.
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wacko74
EX ROYAL MAIL
Posts: 1572
Joined: 04 Apr 2009, 20:35
Gender: Male

parcel collection from customer's

Post by wacko74 »

twoloops wrote:We were told not to expect the worst you could be collecting just 5 Christmas cards etc, was this passed by the union?

Why would someone arrange and pay for the collection of 5 Christmas cards?
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wacko74
EX ROYAL MAIL
Posts: 1572
Joined: 04 Apr 2009, 20:35
Gender: Male

parcel collection from customer's

Post by wacko74 »

I did receive ''training'' from a workplace coach, six weeks ago now, 5 minutes stood at the side of the IPS frames in the middle of IPS and prepping, amid the hustle and bustle of the busiest time of the working day when I've got multiple other things I'm supposed to be getting on with.

I don't know if he was a bad teacher or I was a bad pupil but I've got to admit it all went in one ear and out the other and I can't remember any of it, it seemed to be a very convoluted process using a different menu on the PDA and requiring a number of procedures and options, my trainer didn't actually use a PDA to demonstrate the process which might have been more helpful.

It would be helpful if someone who does have a full grasp of the procedure posted a simple step by step guide on here.
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HA1
Posts: 75
Joined: 28 Mar 2020, 16:15
Gender: Male

parcel collection from customer's

Post by HA1 »

Bad pupil.it’s not hard to understand
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postieblueshirt
Posts: 1241
Joined: 01 Oct 2019, 22:05
Gender: Male

parcel collection from customer's

Post by postieblueshirt »

This has not been mentioned once in my office I doubt anyone who's not a member of this chat site knows collections are even a thing.
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wacko74
EX ROYAL MAIL
Posts: 1572
Joined: 04 Apr 2009, 20:35
Gender: Male

parcel collection from customer's

Post by wacko74 »

HA1 wrote:Bad pupil.it’s not hard to understand
As you've got such a firm grasp of it perhaps you'd be kind enough to follow up on my suggestion and provide a simple step by step guide for the process, including what to do when a parcel can't be collected for whatever reason.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

PDA Guide
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Last edited by fb1969 on 03 Oct 2020, 16:12, edited 1 time in total.
Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

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Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

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Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

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Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

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Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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fb1969
EX ROYAL MAIL
Posts: 1693
Joined: 29 Aug 2012, 08:38
Gender: Male
Location: hiding on the backstreets

parcel collection from customer's

Post by fb1969 »

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Royal Mail
failing the workforce, failing the public and deliberately failing mail on a daily basis for too many years.
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chocolatesaltyballs
EX ROYAL MAIL
Posts: 105
Joined: 11 May 2014, 18:31
Gender: Male

parcel collection from customer's

Post by chocolatesaltyballs »

"your manager must authorize any failed collections" ...how does that work when they've all f****d off home 3 hours previous?
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NewPostieUK
Posts: 2104
Joined: 06 Jan 2008, 21:38
Gender: Male
Location: SickAsAChipLand

parcel collection from customer's

Post by NewPostieUK »

Wow. I had no idea. This is live now?

My 'training' was a fellow postie saying 'do you know about these new collections?'

No.

'Well, they are shown on your PDA, it lists them, tells you where to pick them up. Don't worry its a max of 5 a day, you'll probably hardly ever get any. '

I had no idea you had to scan them, and no idea I could be taking back up to 25 parcels, along with all the other returns etc.
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