Special Deliveries - 1pm or 9pm?

k979aaa · Post by **k979aaa** » 08 Aug 2020, 22:29

luddite wrote:
yellowbelly wrote:
luddite wrote:Need an answer on this pronto! Manager said as of today specials are back to 1pm.
Yes or no?
Have a look what RM say on their own website which customers see:

https://www.royalmail.com/sending/uk/sp ... anteed-9am" onclick="window.open(this.href);return false;

It does say 'Due to increased absence levels....' so perhaps your local management have decided that
local absence levels are at such a level that they can honour the 9am/1pm guarantees. Who knows, RM management at its best.....
Many thanks.

So locally if we fail a special we get conduct coded.
Shambles!

Any employment tribunal if you can afford it would find in your favour as the clear distinctions of the product and the actuality and the lack of clear guidance and a failure in communication which is rampant in Royal Mail

Post by **POSTMAN** » 10 Aug 2020, 16:53

luddite wrote:
yellowbelly wrote:
luddite wrote:Need an answer on this pronto! Manager said as of today specials are back to 1pm.
Yes or no?
Have a look what RM say on their own website which customers see:

https://www.royalmail.com/sending/uk/sp ... anteed-9am" onclick="window.open(this.href);return false;

It does say 'Due to increased absence levels....' so perhaps your local management have decided that
local absence levels are at such a level that they can honour the 9am/1pm guarantees. Who knows, RM management at its best.....
Many thanks.

So locally if we fail a special we get conduct coded.
Shambles!

Get rep to get area on to it.
If you are that worried, contact justsayit@royalmail.com / coronavirus.support@royalmail.com with your details and see what they say.

Nationally nothings changed.

andyman606 · Post by **andyman606** » 26 Aug 2020, 15:58

Any update on this the RM website still says 1pm's SD by 9pm yet around our gaffe it's supposed to be back to normal?

mentaltheshots · Post by **mentaltheshots** » 26 Aug 2020, 16:48

had one on my lapsing today, asked manager if still any time, he said by 9pm.

Post by **fb1969** » 26 Aug 2020, 18:28

Still 9pm - and they finally seemed to have stopped the message on the PDA to remind us its 1pm, it always comes up when you are trying to use the keyboard!

luddite · Post by **luddite** » 01 Sep 2020, 20:11

andyman606 wrote:Any update on this the RM website still says 1pm's SD by 9pm yet around our gaffe it's supposed to be back to normal?

back to normal now isn't it?
We've been delivering them by 1pm for a couple of weeks now. Can't get ant sense out of the reps so do it or get conduct coded! I suspect the managers want their Xmas bonus!

wallan · Post by **wallan** » 02 Sep 2020, 08:41

luddite wrote:
andyman606 wrote:Any update on this the RM website still says 1pm's SD by 9pm yet around our gaffe it's supposed to be back to normal?
back to normal now isn't it?
We've been delivering them by 1pm for a couple of weeks now. Can't get ant sense out of the reps so do it or get conduct coded! I suspect the managers want their Xmas bonus!

Still 9am by Noon , 1pm by 9pm

luddite · Post by **luddite** » 02 Sep 2020, 08:47

So why would a manager insist on 1pm? Bonus? If they can't fail why would he care about it!!

wallan · Post by **wallan** » 02 Sep 2020, 09:37

luddite wrote:So why would a manager insist on 1pm? Bonus? If they can't fail why would he care about it!!

Times are as quoted on RM Service Updates , 9am by Noon , 1pm by 9pm

PostmanBitesDog · Post by **PostmanBitesDog** » 02 Sep 2020, 19:07

wallan wrote:
luddite wrote:So why would a manager insist on 1pm? Bonus? If they can't fail why would he care about it!!
Times are as quoted on RM Service Updates , 9am by Noon , 1pm by 9pm

But wallan, despite what the Royal Mail Service Updates show, some delivery offices have gone back to the regular Special Delivery deadlines (1:00 p.m. by 1:00 p.m. and 9:00 a.m. by 9:00 a.m.).

Our office reverted back to the normal Special Delivery Guaranteed Times a few weeks ago. All the delivery line managers remind us of the normal Special Delivery deadlines every morning when we prep.

What's confusing is that the information for customers on Royal Mail's website continues to show the "increased absence level" message.

SD.jpg

luddite · Post by **luddite** » 02 Sep 2020, 19:15

There you go!!
Why don't the CWU tell us this! Arguing with a manager because we thought we were right when in fact we weren't!!

Mr Rush · Post by **Mr Rush** » 07 Sep 2020, 00:11

PostmanBitesDog wrote:What's confusing is that the information for customers on Royal Mail's website continues to show the "increased absence level" message.[/attachment]

Maybe the person maintaining the site was one of the 2000 jobs that went