LTB 278/20 - Royal Mail & CWU National Joint Statement GPS Delivery Coordinates for Track & Trace

Post by **TrueBlueTerrier** » 30 May 2020, 11:19

LTB 278/20 - Royal Mail & CWU National Joint Statement GPS Delivery Coordinates for Track & Trace

No. 278/2020

29th May 2020

Royal Mail & CWU National Joint Statement GPS Delivery Coordinates for Track & Trace

Dear Colleagues,

On the 21st May, the Outdoor Department was advised by Royal Mail of the development of ‘GPS Delivery Coordinates for Track & Trace’ and informed that this initiative would go-live on the 26th May.

In light of this, immediate representation was made to Royal Mail on this matter and the view of the department is that the initiative needs to be covered by a Joint Statement which has now been concluded and is attached.

GPS location recording has been a feature of the PDA from inception and records the GPS location at the point at which an item is scanned (within 3 metres square). This information is retained centrally and is used primarily by Customer Experience in relation to customer enquiries or complaints.

The ‘GPS Delivery Coordinates for Track & Trace’ development now seeks to make this information directly available to both customers and managers, with the aim of this feature being to reduce the volume of “Find My Item” and “Denial of Receipt” enquiries into Customer Experience.

This development also reflects a further commercial offering by Royal Mail to customers which is seen in the parcel market as standard practice for ‘Track & Trace’ items.

Whilst the attached Joint Statement is self-explanatory the following are key points:

The GPS information can only be viewed against each singular item and requires the relevant item barcode to access this data.
The GPS information will only be available the next working day from the item being scanned (no real-time data reporting).
The ‘GPS Delivery Coordinates for Track & Trace’ may increase levels of individual visibility and it is agreed that the new development is not being deployed for, or will be used as, a disciplinary tool. As such it will not be used to enhance the ability of managers, or the evidence available used for conduct purposes.
The rollout of GPS Delivery track and trace will not change the current Standard Operating Procedure (SOP) in relation to the doorstep “delivered” scan.
The rollout of ‘GPS Delivery Coordinates for Track & Trace’ will be subject to a National joint review in August 2020.

For the purpose of competence, also attached is a copy of the Operational Briefing provided by Royal Mail on the 21st May.

The attached Joint Statement reflects wider National agreements between the CWU and Royal Mail on growing the parcel market and customer demands around extra features and greater information on how those items are handled. However, it does this against clear safeguards in place in terms of this increased level of visibility and ensures that this data cannot be used for disciplinary purposes.

Any enquires as to the content of this LTB should be directed to the Outdoor Department, reference 230.03, email address: outdoorsecretary@cwu.org.

Yours sincerely,

Mark Baulch

CWU Assistant Secretary

LTB 278.20 – RM_CWU National Joint Statement GPS Delivery Coordinates for Track & Trace https://emails.cwu.org/t/d-l-mhjdkjk-jtfltzjh-i/" onclick="window.open(this.href);return false;

RM_CWU National Joint Statement GPS Delivery Coordinates for Track & Trace https://emails.cwu.org/t/d-l-mhjdkjk-jtfltzjh-d/" onclick="window.open(this.href);return false;

Operational Briefing GPS Delivery Coordinates https://emails.cwu.org/t/d-l-mhjdkjk-jtfltzjh-h/" onclick="window.open(this.href);return false;

View Online https://emails.cwu.org/t/d-l-mhjdkjk-jtfltzjh-k/" onclick="window.open(this.href);return false;

goneaway · Post by **goneaway** » 30 May 2020, 20:32

Can anyone confirm with certainty when the PDA actually captures the GPS co-ordinidates? Is it the very moment you scan the barcode or is it the position you have reached by the moment you press "submit"? You can of course have covered quite some distance between the two events.

Janet Brum · Post by **Janet Brum** » 30 May 2020, 22:58

Very good question, I hope someone has an answer.
Sometimes I forget to press submit right after the customer opens the door and few doors later I discover I didn`t and hit submit, that`s not quite accurate...

Post by **SpacePhoenix** » 04 Jun 2020, 14:24

Semi-related had something delivered by hermes today, they also now have the GPS location of where an item is delivered shown, maybe it's been brought in as an industry standard

Post by **fb1969** » 04 Jun 2020, 16:01

Always been told to scan the item on the doorstep as it is the scan position that is recorded, not the 'submit' position.

Neverwasadoor · Post by **Neverwasadoor** » 04 Jun 2020, 16:06

fb1969 wrote:Always been told to scan the item on the doorstep as it is the scan position that is recorded, not the 'submit' position.

It is definitely the submit position as I have had issues with this in the past and seen maps of where I was. Plus when you scan item and go back you can lose the data, once submitted its gone. Hope this helps.

Post by **SpacePhoenix** » 04 Jun 2020, 16:17

I wonder if it's different depending on what mode your in, for inward Tracked the PDA sends the scans straight away, we don't press any submit button to send a scan (unless the local connection is playing up - I'm assuming that our PDAs probably default to sending via wifi)

Janet Brum · Post by **Janet Brum** » 04 Jun 2020, 21:16

Sometimes the scans are adding up in the pda, probably when is no no wifi in that area and they dissapear later.

i`m still confused, it is regitering on GPS map when I scan or when I submit?
Logically would be when I submit, luckily I had no complaints yet to get in trouble for submitting few doors down :(