Sickness is the cause of sorting office chaos

[TrueBlueTerrier]

https://www.southendstandard.co.uk/news ... ice-chaos/" onclick="window.open(this.href);return false;



CHAOS has erupted at a Royal Mail sorting office with missing parcels and long wait times.

Angry customers have been left queueing for more than an hour due to what Royal Mail claims is unprecedented sickness rates at the busiest time of the year.

The problems are taking place at the Benfleet sorting office, in Church Road.

Many left waiting claim when they get to the front of the queue parcels are not there and they are not being left with neighbours either.

Carol Witham, 41, said: “Three times I have received a card under the door to say my parcel will be available to collect from the sorting office on the next working day, and each time I have gone down there it is utter chaos.


“Each time I was waiting around an hour to be told it hasn’t been processed yet.

“I can’t understand why, there must be something else going on.

“Never had I had a card saying to collect the next day to be told four days later it still isn’t there.

“Where on earth is it then? No one can seem to tell me where my parcel is and I’m getting very worried now.

People took to social media to vent their frustrations however, many expressed sympathy for the staff stating that it wasn’t their fault.

Wendy Bateman, posted on Facebook: “I have nothing but gratitude for all at sorting office - it’s not their fault.

“I was promised a call back for a missing parcel and they did.”

Another customer, who did not want to be named, said: “The postmen don’t seem to be leaving parcels with neighbours and they are three to four days behind.

“When you go there you can’t park and there’s about 30 people in the queue.

“Everyone’s going nuts and there’s like one person on the counter.”

A Royal Mail spokesperson said: “We regret that some customers in the Benfleet area may have been experiencing delays in collecting their mail from our Customer Service Point.

“This has been due to unusually high levels of sick absence during the busy Christmas period. We are continuing to provide extra resource to Benfleet Delivery Office in order to ensure customers are assisted as quickly as possible. Any customers with concerns about their mail should contact Royal Mail customer services by calling 03457 740 740 or by visiting royalmail.com.”

[deltaforce]

“The Postmen don’t seem to be leaving parcels with neighbours” one person said. Well perhaps they are not in either or just pixxed off with their door being knocked 5 times a day

[ted_e_bear]

“The postmen don’t seem to be leaving parcels with neighbours"
Too right who the f###s got time for that these last few weeks, certainly not me, it's knock,write out card, if they haven't appeared by then I'm afraid that's it for me I'm off !

[UNION JACK]

“The postmen don’t seem to be leaving parcels with neighbours"
Too right who the f###s got time for that these last few weeks, certainly not me, it's knock,write out card, if they haven't appeared by then I'm afraid that's it for me I'm off !

Well said that man,never got time for neighbours and never leave unsecured,that's no sheds,bins or porches if i can get in so can everyone else. Anyway our managers take our loops out and only ever deliver tracked and never 1st or 2nd class parcels,talk about wilful delay,if thats the way they deal with parcels why the hell should i try and get rid of them.CARD IS KING

[ssdd]

@ted_e_bear and UNION JACK

Well done guys. Congratulations. Piss off the customer and give RM more ammuntion to take hours out of your office.

[UNION JACK]

@ted_e_bear and UNION JACK

Well done guys. Congratulations. Piss off the customer and give RM more ammuntion to take hours out of your office.

Its called security of mail something that Royal mail seems to pick and choose when and where ,so,sad how standards have dropped ,and how will that take hours out of the office,9 times out of ten i deliver it on another day when they are in ,i see it as putting hours in. Do the job properly.

[ssdd]

@ted_e_bear and UNION JACK

Well done guys. Congratulations. Piss off the customer and give RM more ammuntion to take hours out of your office.

Its called security of mail something that Royal mail seems to pick and choose when and where ,so,sad how standards have dropped ,and how will that take hours out of the office,9 times out of ten i deliver it on another day when they are in ,i see it as putting hours in. Do the job properly.

I suppose there's always two ways of looking at a thing, and sometimes it's hard to get what someone means when chatting online. I take your point UNION. Trying to do the job better, keep a standard, please the customer, please RM, please the Union, it's a juggling act. No offence intended.

[UNION JACK]

@ted_e_bear and UNION JACK

Well done guys. Congratulations. Piss off the customer and give RM more ammuntion to take hours out of your office.

Its called security of mail something that Royal mail seems to pick and choose when and where ,so,sad how standards have dropped ,and how will that take hours out of the office,9 times out of ten i deliver it on another day when they are in ,i see it as putting hours in. Do the job properly.

I suppose there's always two ways of looking at a thing, and sometimes it's hard to get what someone means when chatting online. I take your point UNION. Trying to do the job better, keep a standard, please the customer, please RM, please the Union, it's a juggling act. No offence intended.

No offence taken just so sad how this company has gone downhill ,i use to be proud to work for Royal Mail but not anymore,the USO is a joke nobody adheres to it anymore especially management. It says it all about Royal Mail management who spend more time trying to sack people and blaming others rather than taking a good hard look at themselves. Im just seeing my time out and am not juggling or pleasing anyone but myself .Royal Mail will never be what it was as an employer,if i was young again i wouldn't be joining ,i definitely had the better days.