Customer Delivery Timeslot Texts

[Mr Rush]

1pm and 9am SDs have to be delivered before the time stated. There are not exceptions to this rule.

Only on Ist attempt. Royal mails contract with the customer has then been obligated. All further redeliveries of the same items are not time sensitive and carry no refund penalty. Next Day Guaranteed 9am/1pm and that’s it. It’s not a perpetual time guarantee until it gets delivered.

I would think the time sensitivity does not apply to returned SDs (not called for), though I was told it was a special all the same and to handle it as such. Who knows whether those are the actual rules or just artificially imposed by poorly programmed PDAs.