Missing packets

Rommagic · Post by **Rommagic** » 16 Nov 2007, 16:20

If one goes missing from the locker once you bring it back what happens next?.Does the customer claim from the RM?.

F0zziebear · Post by **F0zziebear** » 16 Nov 2007, 16:40

The customer would always claim from RM regardless who & or where a packet went missing.

As for an internal investigation, you say you put it back in the locker room. It needs to be scanned back in, if it has then you have proof you weren't the last to be responsible for it, if not then it might be a case of your word versus someone else's. If for example all your other packets had been scanned back in except this one then it would suggest (not proof) that the error lay in the locker room. If it was only one item then it is slightly tricker.

I am sure a union rep in here would be well placed to advise on any potential internal investigation.

Good luck

F0zz

Post by **TrueBlueTerrier** » 16 Nov 2007, 16:40

yes. In ours its scanned in and out in front of us and if we take it to the callers office its the same.

Rommagic · Post by **Rommagic** » 16 Nov 2007, 17:03

if not then it might be a case of your word versus someone else's

This is the case they dont scan packets in.Manager asked me about the packet I did hand it too the locker they cant find it.This has happened before in our office taken no futher by managers.

Post by **POSTMAN** » 16 Nov 2007, 17:04

Moved to Blue Shirts.

ROYALMAILCHAT

Missing packets

Missing packets

re: Customer will always claim from RM