Royal Mail apologise after Christmas present left in recycling box - and collected by council

Post by **TrueBlueTerrier** » 25 Dec 2018, 19:49

https://www.nwemail.co.uk/news/17319595 ... y-council/" onclick="window.open(this.href);return false;

RED-faced Royal Mail bosses have apologised after a postal worker left a Christmas present in a full recycling bin – that was then collected by the council.

Adam Teale said he was disappointed to discover an Amazon parcel was taken by South Lakeland District Council after the cardboard package was placed in a blue recycling box, which was full and ready for collection, outside his house in Little Urswick.

The 27-year-old nurse was working a 12-hour shift and was not at home when delivery was attempted.

He did not see a note which had been posted through the front door until the following day - by which time the box had already been emptied.

Mr Teale visited the Royal Mail sorting office in Ulverston where he said he was told a recycling box was a safe place to leave items.

But a Royal Mail spokesman said the company’s official policy when customers are not at home was to leave parcels with neighbours.

“I don’t want other people to be inconvenienced by similar issues when expecting parcels,” said Mr Teale.

“Other parcels from different companies have been safely left with neighbours. I don’t understand why this was any different.

“I would have been more than happy to collect the parcel from the sorting office at a later date. But I had to re-order a friend’s present which didn’t arrive in time for Christmas.”

After The Mail contacted Royal Mail, a company representative contacted Mr Teale to offer his apologies and a goodwill gesture of £30.

The cost of the item was £11.78.

A Royal Mail spokesman said an investigation was under way.

“We are very concerned to hear about Mr Teale’s experience and we are investigating this case as a matter of urgency,” he said.

“Our policy, which we regularly reinforce to our delivery colleagues, is to deliver all parcels and letters to our customers’ addresses – or to a neighbour. We would like to apologise to Mr Teale for failing to follow the appropriate process and we will be getting in touch with him directly to discuss the matter further.”

Post by **TrueBlueTerrier** » 25 Dec 2018, 19:51

daveyeff · Post by **daveyeff** » 27 Dec 2018, 17:05

theres four people on my duty who have ''specifically'' stated to me to leave their packets in their 'recycle bin'!!

Sir Henry · Post by **Sir Henry** » 27 Dec 2018, 22:08

Have you told them specifically to go forth and multiply?

daveyeff · Post by **daveyeff** » 28 Dec 2018, 15:50

management said, if that's what they want and they say its safe, then do it and take a pic on the PDA. their bins are round the back of their house. as it happens, ive only needed to do it twice with no problems.

Sir Henry · Post by **Sir Henry** » 28 Dec 2018, 17:07

And we all know exactly what the word of a screw is worth when the excrememt hits the air conditioning unit.

Natagora · Post by **Natagora** » 30 Dec 2018, 18:37

Total idiot. Recycling bins are perfect on most days, (dry, and relatively clean), but not when they’ve been put out awaiting collection!

ted_e_bear · Post by **ted_e_bear** » 31 Dec 2018, 06:47

Natagora wrote:Total idiot. Recycling bins are perfect on most days, (dry, and relatively clean), but not when they’ve been put out awaiting collection!

I'm guessing the bin got put out with the parcel still in it as the guy is saying he didn't see the postman's note, mind you some of the lads at our place are probably that thick !