Royal Mail 'extremely sorry' as customers battle huge queues at Hull depot

Post by **TrueBlueTerrier** » 07 Dec 2018, 17:39

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Royal Mail has released a statement after dozens of people endured huge queues outside one of their Hull delivery offices.

Customers complained they were facing lengthy waits to pick up their parcels at the site in St Peter's Street on Friday morning.

The company has blamed a "major issue" with its internet connection for the delays.

Keith Rolley, 65, retired, who lives in Belvoir Street, said: “The queue was much worse this morning. There was people queuing up right outside the door in the cold.

"It was not a long of a wait this afternoon. I was in the queue for about 10 minutes. Although I wish they were serving tea and biscuits."

Another queueing customer, who did not wish to be named, said: “I came this morning but the queue was right out the door. I’ve come back about 3 or 4 times for this parcel because there’s always been a queue.

"Luckily it was my day off today and the queue wasn’t as bad so I stuck it out. I must have been there about 10 to 15 minutes.”

A Royal Mail spokeswoman said: “Unfortunately we have had a major issue with our internet connection in the Hull St Peter’s Street Office which meant that we were unable to properly process items of mail which were due to be collected by customers.

"We are extremely sorry for this and can only apologise to all our customers who had to wait to pick up mail.

"We worked very hard to keep the office open and serve customers. The issue is now resolved and we are back to working as normal.

"Anyone with any concerns should contact our customers services on 03475 740 740 or by our twitter account at @royalmail.”

maisymoo04 · Post by **maisymoo04** » 07 Dec 2018, 20:46

rrrrr keith ,you were in the cue for 10 whole mins

Post by **rambo1** » 07 Dec 2018, 21:25

No internet, or just no staff to book in packets??? I wonder.....

worktotime · Post by **worktotime** » 08 Dec 2018, 22:23

no staff more like , Christmas on the cheap .

deltaforce · Post by **deltaforce** » 09 Dec 2018, 11:59

And I’ve no doubt the Delivery officer spent 10 minutes trying to find someone in , in the first place. Karma anyone?