MRM.COM : For the first time, colleagues in Delivery can see how their office is performing against 10 key performance measures

[eastie]

https://www.myroyalmail.com/news/2018/0 ... erformance

For the first time, colleagues in Delivery can see how their office is performing against 10 key performance measures.

The information, which is displayed on the business screens located in delivery offices, shows a red/green status against each of the measures so that everyone can quickly and easily see how they’re performing.

Colleagues can then compare their office’s actual performance against its target performance by pressing the ‘+’ key on the keypad, connected to the screen. This supports performance discussion at weekly WTLL sessions by giving managers and teams the information they need to focus on making improvements in the right places.

The information is also supported by ‘top tips’ that give suggestions for actions our frontline people can take to improve results.

The screens display performance information on:

• Complaints
  Special Delivery
  Doorstep scanning
  Final collections
  All accidents
  Road Traffic Collisions
  Productivity
  Unscheduled visits per vehicle
  First time delivery
  Gross hours

This addition represents a real step forward for our operation and supports the business focus on our key operational priorities.

The information is refreshed every Thursday and shows how each office performed the previous week.

WTL We havent had it for months

[rambo1]

I think it was the garage visit before last when it returned with a mangled/broken bonnet catch and a serious water leak that the mechanics themselves did to the van!

One of the biggest reasons for unscheduled visits to the workshop in my experience is poorly carried out repairs or no attempt to resolve the problem at all because they couldn't find anything wrong in the first place. The reason for this is the PMT1 system which gives the workshop only the most basic of information to work with.

If you take your car into a garage you explain to the mechanic exactly what the symptoms are, most drivers have a working knowledge of how a vehicle should behave and what doesn't feel right. I know a couple of guys who work on fleet maintenance and they say that trying to find a fault from a PMT1 is like trying to play Operation with your eyes closed. Why don't we use our driver's knowledge and experience in a more productive and professional way?

They're too busy doing private mot and servicing work to bring in some extra cash.

[CPTNemoUK]

How do our vans pass MOT's. I know its a con job. There's a van in our office the horn hasn't worked since I've been there (over 4 years) So how can it pass a mot. I've reported it many of time and it never gets sorted. I just refuse to use it now.

[masterblaster]

Who gives a toss.
Get the lazy office staff doing these stupid non-productive red-tape b******ks out on delivery.

[2Shedz]

Business screen
Whats one of those?
We don't even get wtl in my office
We have to jump through hoops just to get dead stickers,739s and toilet roll
Smiffy