ANGARD and Now:Pensions cock-up!

intelligentsia · Post by **intelligentsia** » 27 Nov 2017, 23:18

Most Angardees who have opted in (apparently auto enrolment) to the Now Pensions scheme will have recently received a letter of apology from the NOW PENSIONS TRUST ADMINISTRATION TEAM saying,

“...we may not hold a comprehensive record of your full contribution payment history...the delays cover the period from March 2016 to date...”. It goes on,

“...Please be assured that we are currently working with the employer to resolve these issues and will have the scheme up to date shortly...”.

Apparently a telephone number: 01298 890250, letter headed address and contact email are given: membersupport@nowpensions.com. Have tried email+ringing without success so will have to write. As an ex Angardee I still need to claim my pension...

Wish all ex-colleagues the best of luck. One wonders whether this would have happened with the Royal Mail pension scheme? What a cock-up for long suffering Angardees.

intelligentsia · Post by **intelligentsia** » 28 Nov 2017, 13:31

intelligentsia wrote:Most Angardees who have opted in (apparently auto enrolment) to the Now Pensions scheme will have recently received a letter of apology from the NOW PENSIONS TRUST ADMINISTRATION TEAM saying,

“...we may not hold a comprehensive record of your full contribution payment history...the delays cover the period from March 2016 to date...”. It goes on,

“...Please be assured that we are currently working with the employer to resolve these issues and will have the scheme up to date shortly...”.

Apparently a telephone number: 01298 890250, letter headed address and contact email are given: membersupport@nowpensions.com. Have tried email+ringing without success so will have to write. As an ex Angardee I still need to claim my pension...

Wish all ex-colleagues the best of luck. One wonders whether this would have happened with the Royal Mail pension scheme? What a cock-up for long suffering Angardees.

Just think! On your payslip you will see pension contribution DEDUCTIONS but they are not being credited to your pension account! Angard are holding onto all that money and probably gaining interest on it. We are justifiably due compensation commensurate for lost interest. This will amount to well over a year of “lost” pension contributions. TOTALLY UNACCEPTABLE.

intelligentsia · Post by **intelligentsia** » 28 Nov 2017, 15:03

Some 49 viewings so far of this new post but not a single comment from anyone!
Can you be that heedless and apathetic?
Angard payroll and pensions STAFF ARE YOU READING THIS? If yes, than good on you. NOW rectify matters ASAP!!!!

tabact · Post by **tabact** » 28 Nov 2017, 16:29

Nothing to get stressed about. There is an issue that has been identified and is being addressed.

From the email, 'Once any issues have been resolved and contributions processed, NOW: Pensions will assess whether your account has been impacted as a result of the delays and ensure that you are put back into the position you would have been had the contributions been processed in a timely manner.'

Post by **TrueBlueTerrier** » 28 Nov 2017, 16:33

intelligentsia wrote:Some 49 viewings so far of this new post but not a single comment from anyone!
Can you be that heedless and apathetic?
Angard payroll and pensions STAFF ARE YOU READING THIS? If yes, than good on you. NOW rectify matters ASAP!!!!

49 views in 2 hours would suggest that it's not just Angard that's viewing them. Indeed if people view all unread posts this one is one of them and most will visit the page just to get it off their unread list.