Gucci trainers destroyed because of Royal Mail's shoe polish ban

[TrueBlueTerrier]

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Our daughter got an unconditional place at a top university. She has been hinting about a pair of Gucci trainers, so after saving up we bought her the dream pair as a reward. As she was going to university by train, I sent two boxes of her stuff to her by Royal Mail through my business account. One box arrived but the other didn’t. We were told it had been held because it contained two tins of shoe cleaner, which are prohibited items. These would be destroyed and the box sent back minus the tins.

We then received a letter from Royal Mail informing us that the entire box and its contents would be destroyed. It contained all her personal effects worth almost £2,000 – including the Gucci trainers. Royal Mail just says “it is a breach of our terms and conditions”. I even offered to drive to any depot and collect it but I keep getting told “it’s been disposed of”. SO, Dundee, Scotland

Royal Mail says: “We are very sorry for the distress this has caused. Unfortunately, the customer used a business account. It is made very clear that parcels must not carry any prohibited or dangerous goods unless they are declared and labelled correctly. It is also clear that any parcels containing dangerous goods are liable to be destroyed.”

However, it found that you were given incorrect information about the fate of the parcel, and has arranged for a suitable goodwill payment.

We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.

[Dorset Plodder]

£2000 worth of personal effects eh? That's a pretty good Red Cross Parcel.

[Lounge Lizard]

Yes, £2000 worth of personal effects but I didn't see any mention of it going Special Delivery.

[Lincox]

Probably one of those new phones and a half decent computer. You know, the usual things that you would send to a student

[blue1873]

Probably one of those new phones and a half decent computer. You know, the usual things that you would send to a student

Yeah all important stuff that students depend on Pot Noodle,Cheese slices,packet soup,
clean underwear, socks c'mon two grands worth ,must have been some size of boxes
maybe Parcelforce would have been the better option with those beasts