Brandy wrote:Managers would be better if they knew the job inside out,knew how to motivate their staff to get the best out of them,treat them with repect,not have favourites that get all they want regardless,not get nasty and take it out on staff when things dont go their way. You dont need better paid managers just managers that are firm but fair and have good people skills.Its a shame that RM seem to think its best to have a heavy handed approach. Most posties are a hard working bunch and its about time they were appreciated.
Currently training. Or training myself so it seems.
I have a bit of both so a degree and several years phg, delivery and collection experience. I think that is a good combination. But it would have been easier for me to complete a graduate course.
Which is the point I wanted to make. One thing royal mail is pushing for are managers that teach themselves and adapt for the ever changing processes. No point teaching a classroom of managers something and then changing it a month down the line. But the business is constantly changing and there is guidance readily available.
Success factors is full of courses for managers. But what i expect to find is that once that online course is done whether I'm competent or not all responsibility lies at my door. And ultimately the manager is paid to take responsibility so when things go wrong the manager is too blame.
Which means if I want to do the job, I have to be on the ball. Have the correct processes in place and make sure they are done by the staff I'm responsible for.
