Will I lose my job

[TrueBlueTerrier]

How can It be proven.......

Don't know how many times this needs to be said.
Burden of proof is for courts and lawyers, all that's required here is reasonable belief.
What's the missort rate for Tracked items?, even if it was as high as 10% which it isn't that would still leave a 90% probability that the OP had the item, that's reasonable belief.

Well put, demand that they orove it beyond a reasonable doubt. What if you get back from your duty to find the thing on the bench,which is not uncommon, there are so many defences to this absurd process, if only people stopped accepting management bullying

I know its being pedantic but "Reasonable Belief" and "Reasonable Doubt" are 2 connected but entirely different definitions:

A reasonable belief is simply that, on balance with the information provided a reasonable person with the same information would come to the same decision. There is no legal level of evidence or proof needed. Whereas "Reasonable Doubt" means that if the evidence provided in a case does not remove all reasonable doubt then you must find the person not guilty.

As an example see the picture below. For an employment tribunal or a conduct code the level of guilty would be somewhere between "Perhaps" and "Suspected".

[Robtor]

What's the missort rate for Tracked items?, even if it was as high as 10% which it isn't that would still leave a 90% probability that the OP had the item, that's reasonable belief.

Except.....you have 20 tracked items in a day, each of them having a 90% chance in getting to you, suddenly the odds arent quite the same that one didn't get to you?

Not that I'm arguing it's likely, just pointing out the error in the logic there. ...so my post here was a bit pointless.

To the OP, as everyone else has said, don't worry about it, happens all the time here and it's not even worth a 2nd thought.

[clashcityrocker]

To the OP, as everyone else has said, don't worry about it, happens all the time here and it's not even worth a 2nd thought.

I disagree. I have known people lose their jobs for this.
The customer has paid for a service. If I have read the original post correctly he has already been counselled for failing to properly doorstep scan Tracked items.
Coached, counselled ....the next step is conduct and it could lead to dismissal.

[rubberbond]

Dismissal for that is palpably absurd. Surely no one has been sacked,unless it was wilful? Even that has lost its edge as deliveries fail to go out on a regular basis at a lot of D.O.'s, plus managers holding back packets that they can't cover,especially at Christmas, talk about double standards.

[fishtank]

Dismissal for that is palpably absurd. Surely no one has been sacked,unless it was wilful? .

The problem with a missed scan is that it can easily become a denial of receipt if the customer inputs the tracking number into the system and realises that it hasn't been delivery confirmed.

A denial of receipt is a judgment call for a manager, If they believe the customer they have an item that was scanned into the delivery office, on the balance of probability made it to the duty but didn't get delivered. Where did it go?, Is it reasonable to believe it was both misdelivered and a failure to scan? or would it be more reasonable to believe that it's a case of postal theft?

All the time this decision making process is taking place pressure is being applied by the DSM to reduce customer complaints, Is it time to make an example of someone?