eBay On-Time Delivery now monitoring Royal Mail Tracked 24 & Tracked 48 parcels

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Back in 2015, eBay introduced a new On-Time delivery metric which was supposed to kick in almost a year ago in February 2016. However as the Royal Mail tracking integration with eBay had some problems, eBay have been protecting sellers using Royal Mail Tracked and Royal Mail Signed For services from late delivery rate misses.

eBay have been working hard with Royal Mail and they are now receiving up to date tracking information for Royal Mail Tracked 24 and Royal Mail Tracked 48 services. As a consequence, from the 1st of March eBay will no longer protect transactions from any late delivery rate misses when sellers use these services.

The first eBay monthly performance evaluation where these transactions are no longer protected will be the 20th of April 2017.

eBay are still not receiving full tracking for Royal Mail 1st Class Signed For and Royal Mail 2nd Class Signed For services and so items sent via Royal Mail Signed For will still enjoy protection under the On-Time delivery metric. eBay will confirm when tracking notifications are in place for these products at which time protection will stop as well.

It’s worth taking a look at your eBay Seller Dashboard and checking your Royal Mail Tracked 24 and Tracked 48 parcels are being noted. Also if you’ve not been bothering to upload tracking numbers it’s time to start doing so if you want an automatic On-Time delivery credit for these parcels.