Royal Mail reports problems with online tracking

Post by **TrueBlueTerrier** » 26 Oct 2016, 14:57

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Over the course of this afternoon we received several reports that sellers and buyers were having bother with Royal Mail‘s online parcel tracking system.

One seller reported that when they entered a valid tracking number into the Track and Trace facility they were receiving this message: “Sorry – we don’t recognise that reference number.
Please check the reference number is correct.”

If you’ve been frustrated this afternoon then be aware there is a problem. It’s not just you or an inaccurate tracking number. Royal Mail are aware there’s a problem and seem to be on the case. Here’s what they said in a Tweet at just before 4pm:

Obviously this is a huge frustration to shippers and recipients but hopefully Royal Mail is well on the way to resolving the issue. And it is good to see them acknowledging the problem on Twitter. Although that will be cold comfort to those experiencing the problem.

Have you been affected? Maybe it is already resolved?

oypostie · Post by **oypostie** » 26 Oct 2016, 15:16

Looks like the upgrade went well !!

Jamie89 · Post by **Jamie89** » 26 Oct 2016, 17:15

Hmm interesting. My parcel still hasn't arrived yet, TBT do you think this could cause delays in SD mail getting posted if RM are having difficulties scanning them?

Post by **TrueBlueTerrier** » 26 Oct 2016, 18:08

No - the scans are still happening and will eventually show up, its just that the system can't seem to update the Customer Portal.

Jamie89 · Post by **Jamie89** » 26 Oct 2016, 18:26

Fair enough, the company is still claiming they sent it on the 24th October. I think a PayPal dispute may be called for.

bluealbert · Post by **bluealbert** » 26 Oct 2016, 21:20

You couldn't make it up..... this company is a shambles at the moment

Nigel1505 · Post by **Nigel1505** » 27 Oct 2016, 16:50

No new PDA's for us, until the new year. The system can't cope. One of the biggest companies in the UK, heaven help us. I'm sure all will be revealed in the Courier.

rubberbond · Post by **rubberbond** » 01 Nov 2016, 21:20

bluealbert wrote:You couldn't make it up..... this company is a shambles at the moment

At the moment?

rubberbond · Post by **rubberbond** » 01 Nov 2016, 21:22

Nigel1505 wrote:No new PDA's for us, until the new year. The system can't cope. One of the biggest companies in the UK, heaven help us. I'm sure all will be revealed in the Courier.

What a revolting thought. Who is the centrefold?