delivering to apartment blocks.

[enskied]

I have so three of these type of apartment set ups on mine with three more being built. If it is signed for I go to the door If I can gain access. Thing is my central delivery point, the letterboxes are through a coded gate, then a walk to the rear of the building where the letterboxes are on the outside. Is this the same as handing them out on the street if anything goes wrong ?

[Sir Henry]

There was no need to 'copy entirely' the last post with a such tiny reply...

You can cut and paste the part you want to reference or just reply - people will know what you are talking about.

That's you that is.

[OnAFlyer]

You don't go walking around blocks of flats with no letterboxes or door numbers. Ring the buzzer, if there's no answer or they refuse to come down then put a 739 in the box.

If you have problems with the buzzers or people refusing to come down, get your manager to print off a load of sheets explaining that the buzzers need to work and that they need to collect any parcels from the lobby where the boxes are.

[Whysoslowyehcfc]

Conversions as these buildings are known by on the A plus system, should be delivered to the box downstairs or outside.
if the occupier does not answer or refuses to come down then a 739 card should be left, you should not deliver to neighbour as you have no way of knowing that the person you give the parcel to, is actually the neighbour of the person who the parcel is for.
Until Royal Mail includes extra time on delivery for conversions, then you should NOT go and deliver upstairs at the door.

[Rory]

http://www.royalmail.com/personal/help- ... -addresses

Delivering mail to multi-occupied addresses

If you live in or occupy business premises in a location where our delivery staff only have access to a single point where they deliver mail for multiple residences or premises within that location, this is considered to be a multi-occupied address.

Where delivery arrangements already exist where a facility is provided such as a central point for the delivery of mail or the provision of external lockable letter boxes at a building/site, these will be deemed as the delivery point for the individual addresses. In such circumstances, Royal Mail will not perform deliveries to individual residences or business premises, if requested by individual customers, even if the delivery standard criteria below are met.

If you have an item that needs to be signed for this will be delivered to the door to obtain the signature rather than left at the central point.

Residential Locations
Where separate facilities are provided for each residence, we will only deliver mail directly to your residence or to a centrally located box corresponding to your residence, provided all of the following conditions are met:
1.Your residence is a self-contained property and is separately and individually rated by the local authority for council tax purposes.
2.Your residence can be clearly identified (with a number, letter or name) and has its own letterbox (or a secure lockable receptacle that clearly corresponds to the residence)
3.Our delivery staff can gain safe and easy access to perform delivery to your residence.
4.The residence is a permanent structure.

Should any of the conditions above not be met then we are not obliged to deliver mail directly to your residence. Instead, we will deliver your mail to a suitable central reception point or letterbox for your location, together with other mail for this location.

Business Locations
If you occupy a business premise within a multi-occupied location that has a central reception (mailroom or similar) to which the mail is delivered, then this will be deemed as the delivery point for your business premises.
If there is no such facility then we will deliver your mail directly to your address provided all of the following conditions are met:
1.Your separate business address is a self-contained property and is separately and individually rated by the valuation office for business rate purposes.
2.Your separate business entity can be clearly identified (with a number, letter or trading name) and has its own letterbox (or a secure lockable receptacle that clearly corresponds to the business premise)
3.Our delivery staff can gain safe and easy access to perform delivery to your separate business premise.
4.The overall multi-occupied site to which the address relates is a permanent structure
Should any of the conditions above not be met then we are not obliged to deliver mail directly to your business premise. In such circumstances we will deliver your mail to a suitable reception point or letterbox for your location, together with other mail for this location.

If you meet the conditions outlined above we can deliver your mail directly to your business premises. If your business premises occupy more than one floor of a multi-occupied building we will deliver your mail to the nearest floor to the access point of the building. Should you require delivery to a different floor then a floor fee may be payable.

For clarification: in circumstances where a single business entity occupying an address has separate operating units within it, which are separately rated and situated, (for example) on different floors of the building, even where the delivery standards criteria (above) are met, the building will not be regarded as multi-occupioed for the purposes of applying the Policy. It is not intended that Royal Mail will deliver, as part of its universal service obligation, to separate parts of the same organisation simply because it has separately rated operational units within a single premises. In such circumstances it would be appropriate for the entity in question to purchase a sortation service, such as Selectapost from Royal Mail.

University Student Accomodation
Universities may request delivery of mail to individual student flats within a hall of residence or other student accommodation, provided all of the conditions for delivery direct to residential addresses situated within a multi-occupied location outlined above are met. Should any of the conditions not be met then we will deliver the mail to a suitable reception point.

Caravans, Mobile Homes and Holiday Chalets
If you live in a caravan, a mobile home or a chalet which is not separately rated for council tax purposes, and you are prepared to make a declaration that this is your main residence, and do not pay council tax on another residence, we may agree to undertake deliveries to your residence subject to meeting the other conditions for residential addresses outlined above.

Boats
If you live on a boat that is licensed for a permanent mooring with a long-term residential mooring permit, and the mooring is designated ‘full residential’, we may agree to undertake deliveries to your premises subject to meeting all of the conditions for residential addresses outlined above.

Changes to Delivery Arrangements
Any requests to change current delivery arrangements for any multi-occupied location will be dealt with on the following basis:
1.Any review of the delivery arrangements for the location must include all the residences/business premises.
2.Any such requests must come from the building or site owner (or similar) who commits to ensuring that delivery arrangements are similar (where appropriate) for all residences or business at the location.
3.If a communal delivery point is provided and an occupant of an address contained within a multi-occupied location requests a delivery to their individual address, we are not obliged to provide this.
4.Where a facility is provided, such as the provision of external lockable letter boxes in a block of flats, these will be deemed to be the delivery point for individual addresses within a multi-occupied location. In such circumstances, we will not perform deliveries to individual front doors, if requested by or on behalf of individual customers, even if all the conditions outlined above are met.

Bore off Chrisj

[TrueBlueTerrier]

Its considered good netiquette to quote only relevant sections, and anyway it cuts down on the mileage on the mouse and right hand

[rubberbond]

Its considered good netiquette to quote only relevant sections, and anyway it cuts down on the mileage on the mouse and right hand

It was all relevant. Plus, I am not that technologically proficient. Only just worked out the light switch, next week,how to turn it off. Exciting times.

[maxnas]

Seem's like alot of you are just point blank refusing to do your jobs because it inconveniences you.

Regardless, if you have a package that needs to be signed for, you're supposed to deliver it to the customer, not expect the customer to be ready to up and leave their home at the drop of a hat and do half of your job for you just because it makes your life easier.

You wouldn't expect all the residents of a street to leave their homes and come to the end of the street to meet you if they have to sign for something would you... you deliver to the door if something needs to be signed for.

And if you're gonna moan or refute this... then you should get a different job... as that IS your job, to deliver as per royal mail policy, which includes delivering ALL sign for items directly to the front door.

It's the equivalent of a telephone operator refusing to answer the phone because he doesn't like talking over the phone... that's your job. do it or get a different job.

"If you have an item that needs to be signed for this will be delivered to the door to obtain the signature rather than left at the central point."

http://www.royalmail.com/personal/help- ... -addresses" onclick="window.open(this.href);return false;

[TrueBlueTerrier]

thanks for the link - it's my quoted post and I wondered which page it was.

[eggraidonmojo]

But so, a packet that is too large for the letterbox but does not require a signature - the procedure is to press the buzzer/try to get someone to come down to collect it, but if it is a signed for letter I have to go direct to the door and knock, obtaining a signature.

Correct?

[toomuchcoke]

I have so three of these type of apartment set ups on mine with three more being built. If it is signed for I go to the door If I can gain access. Thing is my central delivery point, the letterboxes are through a coded gate, then a walk to the rear of the building where the letterboxes are on the outside. Is this the same as handing them out on the street if anything goes wrong ?

One of the rounds I occasionally do has a street with two blocks of flats on it. The first block has a nice set of 9 letter boxes in the foyer, the second one has (in the same space) 3 random letter boxes and you have to walk upstairs to the letter boxes in the doors for the others! For added fun, the block of flats on the next street has a set of 9 letter boxes ... 3 of which are taped closed with notes of them saying "Please put through letter box in door", would you be surprise to learn it's the 3 on the top floor?

[daveyeff]

if you go up to obtain a signature and someone nicks your trolley, im sure royal mail will say 'oh its fine, not your fault, you were just doing your job' ..... bollox.

[Jefferson Starfish]

I occasionally do a walk with two sets of apartments blocks, both have boxes in the foyer with numbers on. But if they ever have a parcel or something requiring a signature there is no other option other than to ring their buzzer, because non of the doors have either numbers on them or letterboxes.

How they expect to be found in an emergency I don't know!

[maxnas]

Mind blown at the "but but but"

again...

"If you have an item that needs to be signed for this will be delivered to the door to obtain the signature rather than left at the central point."

[maxnas]

I occasionally do a walk with two sets of apartments blocks, both have boxes in the foyer with numbers on. But if they ever have a parcel or something requiring a signature there is no other option other than to ring their buzzer, because non of the doors have either numbers on them or letterboxes.

How they expect to be found in an emergency I don't know!

Fair enough, so you ring the buzzer to see if they're in then deliver the 'to be signed for' parcel to their door.