Royal Mail chooses Neopost software

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Neopost has signed a three-year contract with Royal Mail to provide managed services, software and systems relating to Dispatch Manager Online (DMO) for Royal Mail and Worldwide Dispatch Manager Online (WDMO) for Parcelforce.

This new contract replaces two previous contracts covering DMO and WDMO that date back, in the case of WDMO, to 2003. The new contract consolidates the provision of the services, software and hardware that comprises Royal Mail and Parcelforce’s on-line shipping services into a single contract with Neopost.

Neopost will upgrade the support services it currently provides for the two systems, and ensure that the software and hardware is continually upgraded in advance of projected parcel volume increases. In addition, Neopost will work closely with Royal Mail and Parcelforce to enhance the functionality and performance of DMO and WDMO in line with the evolving needs of shippers and their customers for increased flexibility, visibility and processing speed in the future.

Mike Stone, Managing Director of Neopost Ltd commented: “We are very proud of our relationship with Royal Mail and Parcelforce and are delighted that they have reconfirmed their trust in Neopost to deliver a market leading service with this new contract. It has been a long and detailed negotiation process and we are now looking forward to developing DMO and WDMO to meet the needs of Royal Mail and Parcelforce over the coming years as they consolidate their leadership position in the UK parcels market”