eBay think Royal Mail work on Sundays

[TrueBlueTerrier]

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We do hear a lot of complaints from Tamebay readers regarding eBay’s over optimistic estimated delivery dates. Currently they can affect your Despatch Time eBay Detailed Seller Rating, but next year they’ll also impact your rating under eBay’s new On-Time delivery metric.

The normal complaint is that eBay estimate Royal Mail 1st Class will arrive the day after posting. That’s not unreasonable as in Royal Mail’s latest Quality of Service report they delivered 93% of First Class mail the next working day. That does still leave 7% of First Class mail not delivered the next day, although personally I suspect parcels are more likely to be delivered on time than letters. 7% of low star DSRs are still enough to ruin your business though.

Sunday DeliveryWhat really doesn’t help however, is when eBay decide that a working day for Royal Mail is a Sunday. A Tamebay reader sent us a screen shot of one of his eBay “Order Despatched” emails saying that the item is due to arrive today. We’ll be waiting for an update with bated breath, but it’s pretty safe to say that there’ll be no Royal Mail Postie trudging up to some one’s door at any point today.

Is this a one off glitch, or are eBay routinely sending out emails with Sunday delivery dates for couriers and Royal Mail? We know very few carriers deliver on Sundays and certainly it’s not usual for Royal Mail to deliver seven days per week.