Latest Quality of Service

[POSTMAN]

https://www.myroyalmail.com/news/2015/0 ... ty-service" onclick="window.open(this.href);return false;

We met or exceeded targets in the first quarter of 2015-16

For the first quarter of the financial year 2015-16, we met our regulatory First Class mail target with 93.0% of this mail delivered the next working day.

We’ve also exceeded our Second Class mail target of 98.5%, delivering 99.0% of this mail within three working days. The first quarter covers the period from 30 March 2015 to 28 June 2015 inclusive.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter, and has one of the highest Quality of Service specification of any major European country.*

In 2014-15 we met our targets for both First and Second Class mail, achieving 93.0% and 98.9% respectively.

More focused than ever

Sue Whalley, our chief operations officer, said: ‘Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe.

‘We are more focused than ever on continuously improving and maintaining high standards of service for our customers.’

* Compared to Germany, France, Spain and Italy.

[DGP1]

I guess they don't count all the failures that are happening in Northern Ireland at the minute

[aiden01]

ni is a shambles from mc to all do,s its nothing short of a disgrace and do management care do they f..k

[DGP1]

ni is a shambles from mc to all do,s its nothing short of a disgrace and do management care do they f..k

Ever since that Scottish guy started putting all his own managers in the place has gone to hell, I guess they had screwed up Scotland so bad they needed to spread their incompetence further afield

[blue1873]

ni is a shambles from mc to all do,s its nothing short of a disgrace and do management care do they f..k

Ever since that Scottish guy started putting all his own managers in the place has gone to hell, I guess they had screwed up Scotland so bad they needed to spread their incompetence further afield

Bit harsh there guys are you not, dont you believe the propaganda about World Class Mail
we are absolutely "feckin brilliant at what we do" Aye and if my granny had doodahs
she'd be my granda

[aiden01]

ni is a shambles from mc to all do,s its nothing short of a disgrace and do management care do they f..k

Ever since that Scottish guy started putting all his own managers in the place has gone to hell, I guess they had screwed up Scotland so bad they needed to spread their incompetence further afield

Bit harsh there guys are you not, dont you believe the propaganda about World Class Mail
we are absolutely "feckin brilliant at what we do" Aye and if my granny had doodahs
she'd be my granda

[Captain Scarlet]

Who exactly is the new man in NI then? If it's who I,am thinking of then he is just a number cruncher could not care a jot if it works cos the figures say it does

[aiden01]

Who exactly is the new man in NI then? If it's who I,am thinking of then he is just a number cruncher could not care a jot if it works cos the figures say it does

hav,nt a clue who he is does it matter do any of them care