not taking lapsing.

[bogstandard]

The information gathered from a PDA is only when and where it was used it is NOT a tracking device and it does not work like that even if RM wanted.
Real time is only as it happens ie. where and when its used, so dont think its live all the time it isn't. if you gather data from your route this is when it reports, so anytime that 0 changes to a 1 it reports what it is doing, where it is being done and at what time it is being done.

Your rep sounds like a bit of a let down, if you are expected to defend yourself you are entitled to know against what and the proof that goes with it. That proof would primarily be from a managers observations as part of their duties or as prompted by a customer complaint, all of which you are entitled to a copy of.