MRM:Scam mail training

[POSTMAN]

https://www.myroyalmail.com/news/2015/0 ... l-training" onclick="window.open(this.href);return false;

Educating our people on how to spot scam mail

Today we are joining forces with Trading Standards for a UK wide training day, in support of Citizens Advice’s mail Scam Awareness Week.

Officers from Trading Standards will visit delivery offices across the country to highlight the problem of mail scams and show our people how to spot potentially vulnerable households. They will also teach postmen and women about the tactics used by scammers to defraud customers.

The training forms part of a wider initiative to create an improved process for cancelling the contracts of companies that send fraudulent mail.

Over 2000 postmen and women have already been trained as part of the initiative, with around 800 potentially vulnerable households identified to date.

Report scam mail

Anyone who suspects mail to be fraudulent should report it to our Security Helpdesk by calling 020 7239 6655.

The information will be passed on to National Trading Standards so that they can investigate and support potential victims.

Group security director Tony Marsh said: ‘The initiative with the National Trading Standards Scams Team will help us to better identify scam mail to stop it entering our postal network.

'We do not want our postmen or women handling or delivering mail that causes harm. Royal Mail will work closely with the National Trading Standards Scams Team to identify and stop scam mail wherever we can.’

Lord Toby Harris, chair of National Trading Standards, said: ‘I am pleased that more and more postal workers continue to put their training into practice and I urge consumers to report any suspected cases of scam mail to the Royal Mail so we can help prevent further cases of postal scams.’

[trythat]

Not sure why we in DO are going to be made scapegoats,maybe not yet but we will, surely with the so called brilliant machines RM have then they should be able to sort this out at source, especially as everything will be bar-coded.

[NewPostieUK]

Not sure why we in DO are going to be made scapegoats,maybe not yet but we will,

Exactly. There are huge mail centres, the scam mail should never reach us in the Delivery Offices.

[Jack Rouse]

https://www.myroyalmail.com/news/2015/0 ... l-training

Educating our people on how to spot scam mail

Today we are joining forces with Trading Standards for a UK wide training day, in support of Citizens Advice’s mail Scam Awareness Week.

Officers from Trading Standards will visit delivery offices across the country to highlight the problem of mail scams and show our people how to spot potentially vulnerable households. They will also teach postmen and women about the tactics used by scammers to defraud customers.

The training forms part of a wider initiative to create an improved process for cancelling the contracts of companies that send fraudulent mail.

Over 2000 postmen and women have already been trained as part of the initiative, with around 800 potentially vulnerable households identified to date.

Report scam mail

Anyone who suspects mail to be fraudulent should report it to our Security Helpdesk by calling 020 7239 6655.

The information will be passed on to National Trading Standards so that they can investigate and support potential victims.

Group security director Tony Marsh said: ‘The initiative with the National Trading Standards Scams Team will help us to better identify scam mail to stop it entering our postal network.

'We do not want our postmen or women handling or delivering mail that causes harm. Royal Mail will work closely with the National Trading Standards Scams Team to identify and stop scam mail wherever we can.’

Lord Toby Harris, chair of National Trading Standards, said: ‘I am pleased that more and more postal workers continue to put their training into practice and I urge consumers to report any suspected cases of scam mail to the Royal Mail so we can help prevent further cases of postal scams.’

He was invisible at our office !

Yesterday a colleague tried to discuss this very issue with a lino, the upshot was that all addressed mail has to be delivered, obviously this "project" hasn't reached those that tell us what to do !

I also agree that we could become the scapegoats for this, who are we to decide what mail a customer receives ?
Are we turning into the post police ?

[Acca Dacca]

Does this include the customers who receive TONS of those 'Australian Lottery' and the like DAILY?

[Hitcher]

Reported scam mail one of my customers was getting and nothing happened!

[rusty nails]

it's just another thing to batter you over the head with