Operations Graduate Scheme 2015

[Tman]

Get some experience of the world of work in RM and move on.
You've seen the "them and us" comments in this thread and sadly that's still an all-pervasive attitude in RM.
The naughty boys, the world-weary cynics and the CTers.....RM's got 'em all in huge quantities...

[ben_c]

I'd rather this be put. "As for your work colleagues on the front line - Listen and understand the business from their perspective, this will help you form an ongoing relationship"

An ongoing relationship can create friendship, willingness, promote motivation etc as opposed to 'dealing with groups of people'.

To the OP, people are funny creatures, some may seem willing, some will have heads buried in the sand. - Learn and teach from within your feelings as if you are talking/listening to yourself as opposed to being seen as dictating from a rule book - You'll be amazed how little can go a long way.

Wax man - couldn't agree more - much better put and in the spirit of what I was trying to say!

[BeamishStout]

Perhaps all management trainees, especially those who have never been involved in delivery/sorting, should actually spend several weeks doing a variety of duties so that they have first-hand of what life is like in 'the trenches'. All too often I have seen managers (trainee and relief) being absolutely clueless about what is and is not possible for specific duties. What may be possible one day may be impossible another day even with the same forecast traffic flows because of things like, the amount of door-to-door items needing to be prepped, the number of oversize packets, whether any mail has been thrown in to the frame, the personnel on the duties and how many of those are part-timers coming in later and so on.

My advice to the original poster is to know exactly what your figures actually mean particularly when you start quoting them to the front-line experienced troops otherwise you will be embarrassed

Oh yes another thing if you want to monitor what someone is doing don't stand a couple of yards behind them doing and saying nothing for several minutes. Monitoring is one thing but this kind of blatant intimidation leads to bad feelings.