is it time to get rid of the signed for letters?

[trevjim]

Ive so many customers on my round that ask me to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

[Hitcher]

Proof of receipt with a signature.

[trevjim]

Proof of receipt with a signature.

then whats the point of tracked, if us saying its 'delieved' is not proof of receipt?

[olilew]

Ive so many customers on my round that ask me to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

You sign for stuff on their behalf? That's career suicide mate!

[trevjim]

Ive so many customers on my round that ASK ME to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

You sign for stuff on their behalf? That's career suicide mate!

[dvbuk55]

Proof of receipt with a signature.

then whats the point of tracked, if us saying its 'delieved' is not proof of receipt?

A signature is then available on line for both the customer (the sender) and the recipient to check, if ever there is a dispute and if it's your signature it would be good night Vienna. Some of the items are high value but it's not your concern it's RM who decide what options are available and the revenue it provides.

[Lounge Lizard]

Ive so many customers on my round that ask me to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

So if it's "such a waste of time filling out a p739" what do you do with the time saved by signing on their behalf those that will fit through the letterbox ?
More absorbsion and lapsing ?

[TrueBlueTerrier]

I agree with his point as far as it goes. Signed for deliveries (Recorded) go for about £1 IIRC on top of the price of the main service. Well why can't Post Offices and POL offer government agencies and counter customers a similar service to tracked with both options available.

Perhaps sell it as a Scan at Delivery, It would be cheaper for the business as there would be less administration, it would offer a level of service the customer thought appropriate, and they could offer different degrees of service such as Full Scanning or Delivery only Scanning. For us the work levels would increase so more job security.

It could actually help eBayers both sellers and buyers as there is an auditable trail if they want it.


To be honest i think Recorded/Signed for is showing its age and will soon be phased out for something similar to what I describe.

[Lounge Lizard]

I agree with his point as far as it goes. Signed for deliveries (Recorded) go for about £1 IIRC on top of the price of the main service. Well why can't Post Offices and POL offer government agencies and counter customers a similar service to tracked with both options available.

Perhaps sell it as a Scan at Delivery, It would be cheaper for the business as there would be less administration, it would offer a level of service the customer thought appropriate, and they could offer different degrees of service such as Full Scanning or Delivery only Scanning. For us the work levels would increase so more job security.

It could actually help eBayers both sellers and buyers as there is an auditable trail if they want it.


To be honest i think Recorded/Signed for is showing its age and will soon be phased out for something similar to what I describe.

Yes, 'Recorded Delivery', now 'Signed For', might soon be phased out if 'Tracked' is opened up to ordinary customers at Post Offices, the alternative for those still wanting a signature of course being 'Special Delivery' from £6.40.

[britwrit]

Customers sending these letters genuinely want this service. If we stopped doing them, the slack would be taken up by other companies in a heartbeat.

[trevjim]

Ive so many customers on my round that ask me to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

So if it's "such a waste of time filling out a p739" what do you do with the time saved by signing on their behalf those that will fit through the letterbox ?
More absorbsion and lapsing ?

I never understand this reply to things that could save time. I've seen it a few times over the forum. The company is handing out redundancys and buy downs, so any time we can save by using more efficient methods is better for our job security. This type of ignorant response is part of the reason RM is in a mess.

Fair enough you may not agree with the original point, I respect your opinion, but doing something that uses time but is outdated so you don't have to do lapsing.....

[Lounge Lizard]

Ive so many customers on my round that ask me to sign for things on their behalf if it will fit through the letterbox. its such a waste of time filling out a p739 and customer driving to collection office to collect something that would go through the box.

why not just make signed for letters all tracked no signiture needed , that way there is an element of security on the item and saves alot of time

So if it's "such a waste of time filling out a p739" what do you do with the time saved by signing on their behalf those that will fit through the letterbox ?
More absorbsion and lapsing ?

I never understand this reply to things that could save time. I've seen it a few times over the forum. The company is handing out redundancys and buy downs, so any time we can save by using more efficient methods is better for our job security. This type of ignorant response is part of the reason RM is in a mess.

Fair enough you may not agree with the original point, I respect your opinion, but doing something that uses time but is outdated so you don't have to do lapsing.....

I never understand those ignorant enough to actually believe that "any time we can save by using more efficient methods is better for our job security" but if you hear I often enough maybe it becomes believable.
The only real chance of job security is accepting outsourcing, franchising, the minimum wage, no pension, no holiday pay and no sick pay.

[dvbuk55]

Tracked was supposed to have been a multi layered system with separate options tailored to a customers requirement, however the concept and the ability to deliver wasn't possible. SD and Recorded was intended to be phased out and tracked options tailored to replace them.

[Lounge Lizard]

Tracked was supposed to have been a multi layered system with separate options tailored to a customers requirement, however the concept and the ability to deliver wasn't possible. SD and Recorded was intended to be phased out and tracked options tailored to replace them.

I didn't know that, 'Signature Required' Tracked with appropriate compensation level was to replace Special Delivery ?

[5plusbonusball]

Tracked is ok but it is now taking extra time as we have to try EVERY neighbour until we offload it but yes signed for should be replaced with Tracked , scanned into the office and having just a pda tick , it's on our head if it gets lost .
After all , the customer is'nt bothered about all the different "products" we have, they just want their god damn parcel !