Yodel braces customers for more Christmas delays

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Delivery firm’s claims that it is operating normal service for Christmas period rejected by angry customers on social media

A delivery firm plagued by delays after a huge spending splurge from customers on Black Friday and Cyber Monday has apologised again to customers, and admitted delays could continue this week.

Yodel said last week that a backlog following some of the busiest shopping days of the year had been cleared, and insists it is operating a normal service for the Christmas period.

But executive chairman Dick Stead said some delays are inevitable for reasons including poor packaging and inaccessible properties.

A number of customers have rejected the firm’s claim services were running as normal for this time of year, with one describing it as “absolute nonsense”.

On Tuesday, Stead apologised to those having to wait on overdue parcels and advised customers seeking compensation to contact their retailer, “as we do not have sight of their transaction or agreement”, the Mirror reported.

Deliveries will continue on Wednesday and resume on 27 December, Stead added, saying parcels are “flowing through our sorting offices and out for delivery”. He said delays could be caused by a number of different reasons, ranging from address queries to traffic accidents.

Responding to the statement that operations are back to normal, one woman posted on Twitter: “Glad to see you keep posting this, usual for parcels saying delivered having not been-kidsdisappointedcauseofyou.”

A customer from Scotland wrote: “Absolute nonsense. Still waiting for even the courtesy of a call back from your hideous company.”

People with deliveries pending are advised to track their parcels on the website myyodel.co.uk.