Delivery to Neighbour:We answer most popular questions

[redneck]

Why don't we try compulsory DTB -Deliver to Bin ?? Our competitors do and get away with it and the customer is happy , we get moaned at for leaving a 739!

Soon to appear in the Courier no doubt, to be honest it has some merit. In my area the garden waste goes in a green bin and they are usually empty at this time of year, so a nice green waterproof container for Betty's parcel with a note through the door does wonders for the successful delivery count. Any of this goes wrong of course, guess who is to blame?

[Postie45]

So we`re allowed to deliver recordeds to a neighbour ?
the thing that gets me about that is that us posties have gone through background checks and been trusted to keep the mail safe, yet say for a recorded letter which could go through a letterbox .. we cannot sign for it and put it through the letterbox and thus ensuring it being safely delivered. Yet someone who is completely unvetted (and not the person who the mail is addressed to) who happens by chance to live next door to the addressee can sign for it and hold onto the piece of mail until its collected by the actual recipient.

That is complete madness,

[Postie45]

"Q. What if insufficient time is factored into walks?

Where using Delivery to Neighbour is not possible within your duty time, this may result in you extending beyond your scheduled finish time. If this happens, it will be dealt with using normal local procedures."


that a funny thing to say when they have insisted during the trials that DTN takes NO EXTRA TIME ! :arrrghhh

[redneck]

So we`re allowed to deliver recordeds to a neighbour ?
the thing that gets me about that is that us posties have gone through background checks and been trusted to keep the mail safe, yet say for a recorded letter which could go through a letterbox .. we cannot sign for it and put it through the letterbox and thus ensuring it being safely delivered. Yet someone who is completely unvetted (and not the person who the mail is addressed to) who happens by chance to live next door to the addressee can sign for it and hold onto the piece of mail until its collected by the actual recipient.

That is complete madness,

It makes sense never to deliver recorded letters to a neighbour, it doesn't feel right to me as it seems more personal.

[Richard007]

How many times are we supposed to try if next door is not in ? do we keep going further & then go back to original address to put card in , yep I'm sure we will all be doing that when crazy December comes & cold , rain .

Not going to happen on my rural , I'm just going to do the same as every other year - knock & if no one in - then card unless the customer has asked me to do different, I would not want my parcels going to my next door as I get private stuff & don't want next door knowing what I get through post I've got another blow up doll coming soon

[NewPostieUK]

Where using Delivery to Neighbour is not possible within your duty time, this may result in you extending beyond your scheduled finish time. If this happens, it will be dealt with using normal local procedures.

But how do you know? I'm half way through my delivery and a customer isn't in. Do I ring my manager and ask him if he wants me to try neighbours and take something back at the end of the shift? Do I ring him every time? 'Normal local procedure' is to inform the manager before you go out. How do I know how many customers will be out, or how many of their neighbours will be in before I even leave the office?

[OnAFlyer]

Load of rubbish. All our managers care about is Tracked because those figures are accountable. Our office is the top performing in the area with a 98% success rate (and it's a big office) yet we don't attempt DTN with anything other than tracked.

[Postie45]

Where using Delivery to Neighbour is not possible within your duty time, this may result in you extending beyond your scheduled finish time. If this happens, it will be dealt with using normal local procedures.

But how do you know? I'm half way through my delivery and a customer isn't in. Do I ring my manager and ask him if he wants me to try neighbours and take something back at the end of the shift? Do I ring him every time? 'Normal local procedure' is to inform the manager before you go out. How do I know how many customers will be out, or how many of their neighbours will be in before I even leave the office?

basically have to tell the managers you "may not be able to complete" every day

[gand]

DTN takes no extra time is total bollocks Stephen hawking would have a hard time to even get his head around that one. Buy yet are wonderful CWU agreed to this they should be ashamed of themselves!

I've already started to have my manager tell me that it takes no extra time and that it was already built into my duty. This will just end up with staff being bullied and harassed by management even more than they already are which the CWU will do nothing about as there more concerned about helping royal mail than there own members.

[speckledtangerine]

Seems like years since this was first mooted, before it became "mandatory". I remember a helpful statistic from the time that only 3% of the public opted out. That said, customers had to either phone at their own cost or fill in a long series of questions on the website, hidden away in an obscure corner.

The amount of folk who asked for an opt out sticker at our callers counter was unreal and of course, we didn't have any to give.

Typical top down diktat as usual playing fast and loose with statistics.

[TrueBlueTerrier]

Is there a rule that you cannot send money via Recorded Delivery? Personally i wouldn't but any item that RM take into the system should be looked after be it a kids toy or a Rolex watch

Yes - Royal Mails general Terms and Conditions:

4.8.2 You must make sure that items do not contain any valuables, unless
specifically allowed in the specific terms.

Valuables includes cash.

AFAIK only Special Delivery specifically states valuables are covered in its terms.

[rjack]

who would want to put a royal mail sticker on their house. if you are willing to take parcels it should be an opt in service.

[TrueBlueTerrier]

No explanation on what to do if a customer expresses a vehement vocal opt out.

I had one recently, and when tackled about it I used that phrase, the manager seemed confused but didn't question me further.

[mdm]

Well for the last few weeks we've had a daily huddle and one of the main issues is the tracked items. We are supposed to hit a target of 95% every day for said items (dtn etc.) Well obviously it has failed because at this time of year there is no time to do it in!! So now it has changed, we are being told to blue bin the tracked. As I keep telling the fecking idiots, if there's time I'll try it, if not it's coming back. (Just like today ). Can't wait for the xmas pressure.

[rubberbond]

who would want to put a royal mail sticker on their house. if you are willing to take parcels it should be an opt in service.

The sticker fades/peels off with time and weather, so eventually, everybody is opted in,by default! Way to go! Except where I deliver ,if they are not in then they get a card.