Many 'unhappy' returns...

[POSTMAN]

...to the office?

https://www.myroyalmail.com/news/2014/1 ... nniversary" onclick="window.open(this.href);return false;

Two years since Ofcom gave the green light

http://i177.photobucket.com/albums/w208/royalmailchat/d2n_zps47e5b7c9.jpgToday (1 October 2014) marks two years since Ofcom confirmed we could introduce our Delivery to Neighbour initiative across the UK.

The regulator’s announcement followed a successful trial in six areas across the UK and two public consultations.

At the time of the announcement, we were the only major carrier who could not leave items with a neighbour.



Royal Mail standard

In June this year, we issued a national guideline with the CWU that Delivery to Neighbour is now a Royal Mail standard. This means where no opt out exists and it's safe and secure, Delivery to Neighbour must be attempted every time a customer is not in.*

What customers want

Delivery to Neighbour really matters to our customers. Ninety-four per cent of customers like the scheme. It helps to reduce complaints. It plays a major role in making sure we deliver first time, every time.

It also makes life easier for you and your colleagues because parcels are not returned to your office.

Playing a major role

Delivery to Neighbour helps you deliver first time, every time

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To mark the two-year anniversary of Delivery to Neighbour, we look at why this initiative is so important to our customers.

Delivery to Neighbour plays a major role in boosting our first-time delivery rate. A recent survey, the IMRG Valuing Home Delivery Review 2014, found that failed online deliveries are expected to cost UK retailers, carriers and consumers £771 million this year.

The survey also calculated that ‘on average each failed delivery event adds £0.68 of cost to every delivery made to UK consumers.’

Good for our customers

Customers are more likely to stay with us if we deliver first time. And, we’re more likely to gain new ones.

Ninety-four per cent of customers like Delivery to Neighbour.

Good for business

First-time delivery drives brand loyalty. We believe the best first-time delivery rate in the market is 99%. We’re some way below this.

Chief operations officer Sue Whalley said: ‘Utilising Delivery to Neighbour is vitally important if we are to stay number one. It helps to drive up first-time delivery rates, which really matters to our customers. Delivering first time, every time is the best way to keep good-quality jobs in this company.

That’s why we agreed with the CWU that Delivery to Neighbour is now a Royal Mail standard. As Bob Gibson, assistant secretary at the CWU, said: ‘It is a necessary response to increased competition.’

Good for you

Using Delivery to Neighbour means parcels are not returned to your office. It means there are fewer queues outside enquiry offices, and it relieves pressure on your office at peak times.
Fewer redelivery requests also leads to fewer redelivery complaints.

[Mr_Pink]

I thought the customer was the sender not the receiver...

[Lounge Lizard]

As Bob Gibson, assistant secretary at the CWU, said: ‘It is a necessary response to increased competition.’
And before long Bob Gibson, assistant secretary at the CWU, will say that dropping our pay to just above the minimum wage "is a necessary response to increased competition".

[DGP1]

People are out at work all day, their neighbours are also out at work so, how many people are we supposed to try and who is going to pay the OT for doing it?

[5plusbonusball]

people are also getting cheesed off with their neighbours who seem to order away knowing their neighbour will take it, a lot of people now are refusing.
There are many more convenient places like SHOPS to buy and collect things so if you order something online, have a system in place where you know you will get it without us having to trawl the streets looking for someone in.
People like privacy while in their own homes, not having to babysit their whole street. Can't believe 94% like it !!

[The_Wax_Man]

Maybe they should introduce a 'Deliver To Workplace' initiative for all those out all day but still want packets delivered.


Just a thought

[5plusbonusball]

Maybe we should deliver before 8:30 before people go to work and school, just a thought!

[POSTMAN]

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Your Delivery to Neighbour questions answered

How to make the most of this major business initiative


We’ve been delivering to neighbours across the UK for two years. To make sure you’re fully up-to-date with this major Royal Mail standard, we’ve answered some of your most popular questions.

Can a neighbour sign for a recorded item?
Yes, Royal Mail Signed For (RMSF) items can be delivered to a neighbour and they can sign for it.*

What about Tracked items?
Tracked items, including Ticketmaster Tracked items, with a ‘Do not Deliver to Neighbour’ instruction must not be delivered to a neighbour. For all other Tracked items, please use Delivery to Neighbour.

The only other items that are exempt from Delivery to Neighbour are Special Delivery Guaranteed and inbound International signature products.

What should I do if I don’t think the mail is safe and secure?
The national guideline we agreed with the CWU states postmen and women ‘will continue to have the sole responsibility to decide if, when, and where, it is appropriate to deliver to a neighbour.

‘However, alternative delivery addresses should always be attempted except where the delivery OPG has reviewed or risk-assessed the alternative neighbour delivery options and has significant concerns over either their own safety, or the security of the item.’

How can I tell which neighbours are in?
Look for key signs. Is there a window open, light on, car in the driveway?

What should I do once I’ve delivered a parcel to a neighbour?
Please complete a P739 ‘Something for you’ card to let your customer know where their parcel is, and ensure you PDA scan as delivered.



*In Scotland, if your RMSF item displays the message: 'If addressee is not resident at this address or if undelivered DO NOT FORWARD but return IMMEDIATELY to the sheriff clerk’, do not attempt Delivery to Neighbour.

[Lounge Lizard]

How can I tell which neighbours are in?
Look for key signs. Door unlocked doesn't necessarily mean anyone's in, on rural deliveries that is.
Is there a window open, large enough for the parcel ?
light on, not much use as we deliver around the middle of the day now.
car in the driveway many houses have about three cars, two on the drive and nobody in.

[subbie]

Now here's an idea, how about leaving the item at the local Sub Post Office, we still have them relatively locally..... just.

All it takes is for a creditable fee per item to be paid for the Postmaster to cover his/her costs and the public gets a trusted place where they can collect their mail.

How hard can it be??

Subbie

[24601]

Now here's an idea, how about leaving the item at the local Sub Post Office, we still have them relatively locally..... just.

All it takes is for a creditable fee per item to be paid for the Postmaster to cover his/her costs and the public gets a trusted place where they can collect their mail.

How hard can it be??

Subbie

Parcel Force do it.I've never requested it but I've had several parcels left at my local sub.Far better idea than delivery to neighbour

[Lounge Lizard]

Now here's an idea, how about leaving the item at the local Sub Post Office, we still have them relatively locally..... just.

All it takes is for a creditable fee per item to be paid for the Postmaster to cover his/her costs and the public gets a trusted place where they can collect their mail.

How hard can it be??

Subbie

That's just the routine way of doing things working out of an SPDO.
to neighbours.