Special delivery

[dvbuk55]

Delivery by 1pm the next working day. Items posted on a Friday may be delivered on a Saturday if possible, but Saturday delivery is guaranteed if you choose Saturday guaranteed delivery for an additional charge

It doesn't say it won't be delivered by 1pm only that SGs will be delivered on Saturday and others may be delivered on Saturday. Unless there is a retention from a customer then there should be an attempt to deliver.

[fishtank]

I think if you're told by management to deliver a special by 1pm on a saturday it's pretty irrelevant what the special delivery terms and conditions are.

The question is whether it would trigger a "fail" on the BlackBay system. The jury is out, I'm not going to try it out just for information's sake.

[IcanthelpthewayIam]

I think if you're told by management to deliver a special by 1pm on a saturday it's pretty irrelevant what the special delivery terms and conditions are.

The question is whether it would trigger a "fail" on the BlackBay system. The jury is out, I'm not going to try it out just for information's sake.

blackbay does show it as a fail, also areas where there is a 1pm exemption also show as a fail on black bay even though they are actually being delivered to product spec to their area

[dvbuk55]

I think if you're told by management to deliver a special by 1pm on a saturday it's pretty irrelevant what the special delivery terms and conditions are.

The question is whether it would trigger a "fail" on the BlackBay system. The jury is out, I'm not going to try it out just for information's sake.

I agree with you. What's your take on the non-signature DUN note "specials", usually from the US and are practically indistinguishable from "recordeds" received through the normal mail.

[fishtank]

What's your take on the non-signature DUN note "specials", usually from the US and are practically indistinguishable from "recordeds" received through the normal mail.

We're still treating them as specials but they definitely do not trigger a post 1pm "fail" on BlackBay. In my opinion it's a nonsense treating something you can stuff through a letterbox as a special but I guess the reason we're doing it is because posties can't be trusted to scan them otherwise.

[dvbuk55]

What's your take on the non-signature DUN note "specials", usually from the US and are practically indistinguishable from "recordeds" received through the normal mail.

We're still treating them as specials but they definitely do not trigger a post 1pm "fail" on BlackBay. In my opinion it's a nonsense treating something you can stuff through a letterbox as a special but I guess the reason we're doing it is because posties can't be trusted to scan them otherwise.

If they don't trigger a 1pm fail when I go in on Wednesday I'll try to get a definitive decision on how we should treat them - it'll help if it is just that day, though some have another label pasted on that says follow the instructions on the PDA - though what that is I have no idea.

[dvbuk55]

I think if you're told by management to deliver a special by 1pm on a saturday it's pretty irrelevant what the special delivery terms and conditions are.

The question is whether it would trigger a "fail" on the BlackBay system. The jury is out, I'm not going to try it out just for information's sake.

blackbay does show it as a fail, also areas where there is a 1pm exemption also show as a fail on black bay even though they are actually being delivered to product spec to their area

TBH if Black Bay flags it up as a failure then it is a failure and needs to be addressed by the DOM. However what is a 1pm exemption area, I've never heard of it?

[IcanthelpthewayIam]

I think if you're told by management to deliver a special by 1pm on a saturday it's pretty irrelevant what the special delivery terms and conditions are.

The question is whether it would trigger a "fail" on the BlackBay system. The jury is out, I'm not going to try it out just for information's sake.

blackbay does show it as a fail, also areas where there is a 1pm exemption also show as a fail on black bay even though they are actually being delivered to product spec to their area

TBH if Black Bay flags it up as a failure then it is a failure and needs to be addressed by the DOM. However what is a 1pm exemption area, I've never heard of it?

theres a fair few post codes where its not possible to deliver by 1pm, so some have extensions to 5.30pm, some even by an extra day or 2, all details of which postcodes are on RM website

[dave72]

What's your take on the non-signature DUN note "specials", usually from the US and are practically indistinguishable from "recordeds" received through the normal mail.

We're still treating them as specials but they definitely do not trigger a post 1pm "fail" on BlackBay. In my opinion it's a nonsense treating something you can stuff through a letterbox as a special but I guess the reason we're doing it is because posties can't be trusted to scan them otherwise.

If they don't trigger a 1pm fail when I go in on Wednesday I'll try to get a definitive decision on how we should treat them - it'll help if it is just that day, though some have another label pasted on that says follow the instructions on the PDA - though what that is I have no idea.

USPS or other international stuff doesn't fail. It is official they DO NOT need to be done by 1pm, only RM ones need to be done by 1pm

[Biker Mouse]

What's your take on the non-signature DUN note "specials", usually from the US and are practically indistinguishable from "recordeds" received through the normal mail.

We're still treating them as specials but they definitely do not trigger a post 1pm "fail" on BlackBay. In my opinion it's a nonsense treating something you can stuff through a letterbox as a special but I guess the reason we're doing it is because posties can't be trusted to scan them otherwise.

If they don't trigger a 1pm fail when I go in on Wednesday I'll try to get a definitive decision on how we should treat them - it'll help if it is just that day, though some have another label pasted on that says follow the instructions on the PDA - though what that is I have no idea.

USPS or other international stuff doesn't fail. It is official they DO NOT need to be done by 1pm, only RM ones need to be done by 1pm

Correct, there was an article in this months Courier stating this was the case.

[SpacePhoenix]

2 (in regard to what can be left on a saturday)Depending on the local agreement in the office some types of mailsort can be left on saturday to enable an earlier finish as per previous agreements which have not been superceeded

Wrong! Mailsort arrives at inward MCs the day before it's due for delivery so when it arrives in the DO for delivery, it's due for delivery that day. Why give RM an excuse to lower head counts?

[dvbuk55]

Correct, there was an article in this months Courier stating this was the case.

Yes that was true BUT according to the DSM they have to be delivered by 1pm - thing is, why would they come through as special when they merely need to be tracked in the same way as a recorded and as for exemptions it would help to have a few of those.

[SpacePhoenix]

From: http://www.royalmail.com/personal/uk-de ... 6-19350051" onclick="window.open(this.href);return false;

Where in the UK do you deliver?

We deliver most items the next working day by 9:00am or 1:00 pm – depending on the service you select. We also deliver on Saturdays if the item arrives at our local delivery office that day, but we can't guarantee delivery.

We deliver by 5.30pm the next working day in the following postcode areas:

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26 Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

We deliver within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

We deliver within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Muck
PH43-44 Rhum & Canna

The bottom line is that if RM doesn't deliver it on Saturday, another company will and that will be traffic (and revenue) lost by RM and enough revenue loss will lead to RM wanting to make savings which would probably mean cutting hours and/or jobs

[IcanthelpthewayIam]

2 (in regard to what can be left on a saturday)Depending on the local agreement in the office some types of mailsort can be left on saturday to enable an earlier finish as per previous agreements which have not been superceeded

Wrong! Mailsort arrives at inward MCs the day before it's due for delivery so when it arrives in the DO for delivery, it's due for delivery that day. Why give RM an excuse to lower head counts?

so last time we discussed this, i showed you the national agreement which allows for the mailsort to be held in delivery office to provide an earlier finish on a saturday, you keep saying i am wrong but can you provide any proof at all of this? again i have shown you the national agreement which hasnt been superseded

[SpacePhoenix]

It's simple, any mail that arrives at a DO apart from d2d is due for delivery that day, there's no ifs or buts. If it's mech, it'll be in with the sequenced mail. You'll get no sympathy from me if your DOM were to do you for willfull delay