Royal Mail seems to be doing what it can

[TrueBlueTerrier]

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Many readers will be only too well aware of what has long been a less than satisfactory mail service between the UK and Cyprus. Examples are Christmas cards arriving in February, subscription magazines coming weeks after publication dates, and official letters being overtaken by events.

I initiated some correspondence with Ms Moya Greene, who is the UK’s Royal Mail Group Chief Executive Officer, and frankly, somewhat to my surprise she responded personally.

Over the last few months she has had a senior team examining what happens to our UK-sourced mail and what can be done to upgrade the service. Hitherto it seems some mail was being routed through various European countries, and this was obviously one cause of delay. There were some local problems pinpointed too, predictably shortage of staff here.

However, in particular, Royal Mail’s link with Cyprus Post has much improved and they are now working more closely together. Ms Greene lately writes to say that: “everything feasible is being done to ensure items from the UK are delivered as soon as possible”. I don’t think this is empty rhetoric.

Her correspondence from the start has been courteous, detailed, and thorough, with meetings being urged (in the case of Paphos) with the Postmaster (mistress) here. And she in her turn has been very co-operative.
It remains to be seen through everyone’s personal experience if the claimed overall quality of service has indeed been raised. Any comment would be welcome at new venture@cytanet.com.cy

Clive Turner, Paphos