MOYA'S REPLY

[BernardBresslaw]

Why do the company harp on about 'delivering first time, every time' then have policy that disallows postmen from leaving parcels in garages and porches? I'm willing to bet that more parcels will 'go missing' from the deliver to neighbour scheme, than will from leaving them out of sight in porches etc.

Just another example of the mindless cretins who dictate policy.

[Hitcher]

Probably hoping they can close the callers office.

[halfull]

give it time they will change the rules,
if they want us to be like our competitors & deliver 1st time everytime then they had better adopt the same style of delivery as all our competitors leave packets in unlocked porches.
As far as my D.O goes everyone thinks they can deliver in an unlocked porch as we were told we could in a wtl some time back & have never been told any different.
so i think some kind of national brief on royal mail tv in wtl is needed!

[Tuffers1875]

What a load of ballcocks. Why does this company make delivering stuff so hard? They want efficiency but then make it hard to be efficient! I can see arguments in the street with customers and posties, with the customer calling the postie bloody minded and petty.

Delivering stuff ain't rocket science. Since when did this crap come in and why have the rules changed, why was it ok to leave stuff in porches before and not now?

Let's guess the next pathetic idea they come up with? No folding letters through small letter boxes and 739 them.

Stupid bloody company this is

[clashcityrocker]

why was it ok to leave stuff in porches before and not now?

When was it ever OK to leave the mail unsecured?
What is the difference between an unlocked porch and a wheelie bin?

[Tuffers1875]

why was it ok to leave stuff in porches before and not now?

When was it ever OK to leave the mail unsecured?
What is the difference between an unlocked porch and a wheelie bin?

When was it ever ok to leave stuff in a porch? Plain daft to leave in a wheelie bin, but no one has mentioned doing that have they! Not that long ago if my memory serves me correct. Every man and his dog did/does leave stuff in porches with a door. If no door on the porch, then it's door stepping, if there's a door that opens, it's deliverable. What do we do if we have a letter and there's a porch door with a letter box and it's open but no letter box to the house? Do we deliver that letter to a neighbour? This is absolute madness this company is and seems like a fair few of its employees are just as mad as the management.

Don't try and troll me son, it won't wash

[clashcityrocker]

Who is trolling?
An unsecured porch is as secure as an unsecured wheelie bin.
As you say it is plain daft to leave it in an unsecured place. Both are doorstepping.

While it may be common practice in your neck of the woods, don't presume to know what every man and his dog does.
I have never left parcels in unsecured locations. It would be pure madness.

[CharlesSpooner]

When was it ever ok to leave stuff in a porch? Plain daft to leave in a wheelie bin, but no one has mentioned doing that have they! Not that long ago if my memory serves me correct. Every man and his dog did/does leave stuff in porches with a door. If no door on the porch, then it's door stepping, if there's a door that opens, it's deliverable. What do we do if we have a letter and there's a porch door with a letter box and it's open but no letter box to the house? Do we deliver that letter to a neighbour? This is absolute madness this company is and seems like a fair few of its employees are just as mad as the management.

Don't try and troll me son, it won't wash

This has all been covered earlier in the thread.

It's reasonable to assume a closed porch door is locked and therefore it is reasonable to assume that the porch itself is a secure area. Therefore you can post anything through a letterbox on the porch door.
If you open a porch door because the item is too big or there is no letterbox then you have clearly demonstrated to yourself that the porch is an unsecured area. Leaving any mail or parcels here now would be knowingly placing them in an unsecured area.

Nobodys saying this is a perfect way of working (it's clearly not) but these are the technicalities that a RM manager will use if he or she decides they want to get you disciplined.

[jack]

why was it ok to leave stuff in porches before and not now?

When was it ever OK to leave the mail unsecured?
What is the difference between an unlocked porch and a wheelie bin?

On some tracked packets I have delivered this week the special instructions clearly stated for the items to be left in the porch.

[wannabeek]

Yep, and I had a tracked a while ago which had the official safeplace on it as being 'in the blue wheelie bin'.

That's what the resident requested and the customer (i.e. the sender) agreed to it by printing this instruction on the parcel.

It went in the bin.

[Jamesethefirst]

why was it ok to leave stuff in porches before and not now?

When was it ever OK to leave the mail unsecured?
What is the difference between an unlocked porch and a wheelie bin?

One would suggest that the wheelie bin is normally outside,whereas the porch is inside,so as to speak,therefore,according to the law if the packet is taken from the porch, it is burglary, from the wheelie bin ,theft. I have never done the wheelie bin, but the porch I have, although I am beginning to doubt I should now.
In a similar vein, I have heard of a postie, who has been subject to conduct code ,(outcome unknown),because he left a packet with a neighbour, who subsequently denied all knowledge. Make of that what you will.

[Jamesethefirst]

Yep, and I had a tracked a while ago which had the official safeplace on it as being 'in the blue wheelie bin'.

That's what the resident requested and the customer (i.e. the sender) agreed to it by printing this instruction on the parcel.

It went in the bin.

Same here, but the manager told us not to do so, when we got there the bin was on its side at the top of the drive and obviously not in use, p739 ,sorry for the inconvenience!
We are told , on the one hand the customer is the one posting the item ,so therefore follow their instructions,yet when the instructions don't suit, then ignore them. Confused? You soon will be

[IloveMYredTROLLEY!]

Special instructions, either on the item or on the addressee's door, are not going to save you from disciplinary action when something goes wrong and the sender/recipient complain.

If the instruction wrote "please put on the French maid uniform (by the bin) and try and jump on the bonnet of the next moving car you see," would you do it?

[jack]

In fact if I can recall, I had 2 packets for the same house.. one of the packets (tracked) special instructions were to leave in the porch, the other packet didn't have no special instructions... anyway I left it in the porch with the tracked because it seemed senseless to 739 it.

It seems to me this issue sits amongst all the other RM procedures which are not adhered to and unless something goes tits up big style RM will continue to turn a blind eye.

[Jamesethefirst]

Special instructions, either on the item or on the addressee's door, are not going to save you from disciplinary action when something goes wrong and the sender/recipient complain.

If the instruction wrote "please put on the French maid uniform (by the bin) and try and jump on the bonnet of the next moving car you see," would you do it?

Your flippancy does not become you. However, instructions are from the customer, if the instruction is reasonable and practical, as well as safe, where's the issue? We are supposed to be doing what customers want,although most customers want their mail early,which RM refuses to countenance, yet would solve a lot of these problems.