Parcelforce refuses to deliver my camera

[TrueBlueTerrier]

Parcelforce refuses to deliver my camera, and is about to destroy it

http://www.theguardian.com/money/2014/j ... ver-camera" onclick="window.open(this.href);return false;

I need your help to stop Parcelforce disposing of a £188 camera that belongs to me. I purchased it from the website Gumtree in May, but the sender forgot to include my house number on the address so it could not be delivered. Parcelforce has tried to return the package to the sender, but it's too big for their letterbox so it's being held at the company's national returns centre. The sender has not collected it from there.

I've asked Parcelforce to redeliver to me, but it has refused – stating that only the sender can instruct it to do this. I've repeatedly asked the sender to contact Parcelforce but have had no response from her.

Now Parcelforce says it only keeps items for 35 days and will dispose of the camera at the end of the week.

I've offered to show Parcelforce proof of payment to the sender and proof of identity and pointed out the improbability of there being two people of the same name living on the same street who both happen to have the tracking number of the parcel. IS Nottingham

When I send your lament to Royal Mail's press office, there's an instant response from Parcelforce's "high-profile customer service team": "Due to the customer putting the sender's contact details on his email, we have been able to contact the sender and received confirmation that we can forward the item on." But surely Parcelforce had these contact details all along as this was a tracked delivery? "But not the phone number for immediate action," replies a spokesperson, justifying 34 days of inertia in the face of your pleas. The tale has a happy ending: two days before your camera was due to meet its nemesis it is safely handed over to you.

[NWpostie]

I can pretty much guarantee he won't be using parcelforce again, an own goal by parcelforce. the seller don't come out of this too well either.

[scoobydo79]

Bought off Gumtree as well

[cheffie]

surely if there was at least a name on the package the customer could have been identified ive lost count the number of packages a week I get with no number on them

[Sidley]

And we've been told by the Dom that nowt is to be left on our frame, including incompletely addressed items that we used to write 'ref' on in the hope that someone would recognise the name on it. So it gets killed off straight away and TFC can carry the can for it.

[TrueBlueTerrier]

surely if there was at least a name on the package the customer could have been identified ive lost count the number of packages a week I get with no number on them

With Royal Mail possibly but this was parcelforce and they won't know the residents as well as we do.