Revised Agreement -Deliver to Neighbour/First Time Delivery

[Himaggen]

The CWU, is as I've already stated, blind to anything other 'the city'. I can understand that due to commuting issues in a city it is considerably easier for customers to rearrange delivery, (explaining dingo's suggested additional hit of taking the parcel out again verses DTN).

In my non city area it is far more practical to collect from the Caller's Office when convenient and the figures prove it, (without DTN we have an average return rate of 25%, we are putting out re-deliveries at a rate of approximately 1% and non collections are at a similar level). So for every 2000 attendance calls, 500 are being returned with only 10 of those not being collected at the Caller's Office. So dingo, please tell me how the time taken to deliver those five re-deliveries will offset and exceed that taken to deliver 500 items first time.

Whilst you're at it, could you please show me the evidence which proves that first time delivery and quality of service are what the customer is primarily looking for. I believe that not to be the case and that the cheapest service is the underlying reason for choice of carrier. The cheaper it becomes, up to a point, the easier it is to offset the costs of complaints resulting from the execution of that cheaper service.

I feel that the decision makers are crossing their fingers and hoping that one day, the regulator will make everyone work to the Royal Mail model, when in reality we will have no choice but to move closer to the competitions model if we wish to remain in business. You cannot have QOS and FTD, our competition doesn't, and there is a reason why!

[dvbuk55]

without DTN we have an average return rate of 25%, we are putting out re-deliveries at a rate of approximately 1% and non collections are at a similar level

25% is our expected return rate and one that we use for calculating the time needed to book stuff in, of those returns there is a very small percentage of redeliveries and non-collections so I'm not sure exactly what RM are after or who it is they are targeting, with the best will in the world we are not going to get a 99% first time delivery.

[Himaggen]

with the best will in the world we are not going to get a 99% first time delivery.

Of course we're not, more than 9% of the UK is considered rural by population, and I'm hoping that the decision makers are not expecting its 'compulsory', (except for security issues), DTN when the travel between properties exceeds a certain distance/timescale.

[dvbuk55]

with the best will in the world we are not going to get a 99% first time delivery.

Of course we're not, more than 9% of the UK is considered rural by population, and I'm hoping that the decision makers are not expecting its 'compulsory', (except for security issues), DTN when the travel between properties exceeds a certain distance/timescale.

Time is always going to be an issue on a daily basis depending on volumes, the question is how are management going to react to the "no time" issue.

[Budfrog]

This is slightly reminiscent of the Direct Customer Traying project which encouraged small business customers to segregate their letters and large letters into Perstorps. Collection OPGs were expected to absorb the additional workload for using tray trolleys, distributing empty trays and collecting full ones. Hours were taken out of MC reception areas as the main cost benefit.

Whether or not there was spare time on the collection rounds for DCT or is on delivery rounds for DTN to absorb the workload the lack of a clear analytical planning process is precisely the same and CWU's compliance is worrying.

[dvbuk55]

This is slightly reminiscent of the Direct Customer Traying project which encouraged small business customers to segregate their letters and large letters into Perstorps. Collection OPGs were expected to absorb the additional workload for using tray trolleys, distributing empty trays and collecting full ones. Hours were taken out of MC reception areas as the main cost benefit.

Whether or not there was spare time on the collection rounds for DCT or is on delivery rounds for DTN to absorb the workload the lack of a clear analytical planning process is precisely the same and CWU's compliance is worrying.

The CWUs compliance may well be worrying but it is only what we have come to expect - they seem to be saying to RM how can we help you to save money.............all at the expense of the members who pay their way.

[chrisj]

DTN might be a pain for a lot of posties but it is something that most posties do anyway without the element of compulsion or lack of discretion and/or lack of consciousness of the time that it might add to that day's delivery time.

It could easily have been encouraged with a recognition that it will add time and provision made adequately for that issue.

But one has to wonder why the Union is not simply telling it as it is in the real world of delivery. In addition, why are they not pushing for the use of PDA to monitor the time it takes for absolutely everything during outdoor delivery?

If the time is there then we should be doing whatever our employer wants - the ball is in their court if anything goes wrong with DTN - and our Union should back us to the hilt when things go wrong with DTN.

Here is hoping

[IloveMYredTROLLEY!]

Looking forward to Xmas pressure with compulsory DTN, with typically >100% more parcels than the rest of the year? So when we tell lino we think we are only going to be able to deliver ~50% of the walk because of attempting many DTN and still go over, how are OPGs going to be protected from the manager backlash? It has been bad enough the last few years getting ~25% Xmas delivery assistance without DTN and still going over by more than an hour.

I actively attempted DTN yesterday with every parcel I could on a day with a rather low call rate even for a Tuesday, most of my o/t claim was because of DTN i.e. ~20mins.

Let's say Fred has a parcel that is ~30x10x2cm which does not require a signature, but his letterbox is 25x3cm. No answer after 60secs, so we go next door where Bill has a 35x4cm letterbox. Can we legitimately post the parcels through the letterbox without speaking to Bill and let Fred know by a p739 where his parcel is?

What if Bill has one of those lockable parcel boxes that can be secured after a parcel is placed in them, could we legitimately put Fred's parcel in Bill's parcel box?

If yes to either, what if Bill was actually on a 3-week cruise?

[Himaggen]

The time however isn't the only problem, because your protection of no compulsory overtime remains.

The main issue is an explanation of the remaining 'security discretion' clause, what does that mean and what prevents any OPG from being conducted due to n complaints of items not with neighbours. There is at least some evidence to show a scan was taken or a signature made, but it is impossible to make any case on non trackable items. The Members need job security and protection from the CWU, and this agreement without black and white assurances gives us the opposite.

[wannabeek]

Let's say Fred has a parcel that is ~30x10x2cm which does not require a signature, but his letterbox is 25x3cm. No answer after 60secs, so we go next door where Bill has a 35x4cm letterbox. Can we legitimately post the parcels through the letterbox without speaking to Bill and let Fred know by a p739 where his parcel is?

What if Bill has one of those lockable parcel boxes that can be secured after a parcel is placed in them, could we legitimately put Fred's parcel in Bill's parcel box?

If yes to either, what if Bill was actually on a 3-week cruise?

No, you can't lock Fred's parcel in Bill's box, nor post it through Bill's letterbox. I'm sure I've read that Bill has to agree to accept the parcel on Fred's behalf. If Fred has told you previously that this would be ok and Bill has agreed, I'd ask them to put it in writing and then I'd do it.

[Budfrog]

Let's say Fred has a parcel that is ~30x10x2cm which does not require a signature, but his letterbox is 25x3cm. No answer after 60secs, so we go next door where Bill has a 35x4cm letterbox. Can we legitimately post the parcels through the letterbox without speaking to Bill and let Fred know by a p739 where his parcel is?

What if Bill has one of those lockable parcel boxes that can be secured after a parcel is placed in them, could we legitimately put Fred's parcel in Bill's parcel box?

If yes to either, what if Bill was actually on a 3-week cruise?

No, you can't lock Fred's parcel in Bill's box, nor post it through Bill's letterbox. I'm sure I've read that Bill has to agree to accept the parcel on Fred's behalf. If Fred has told you previously that this would be ok and Bill has agreed, I'd ask them to put it in writing and then I'd do it.

Bill could be on a 6 month sebatical in the Camen Islands ;)

[walrus]

A parcel delivery firm may not have a depot to return items to so must make repeated delivery attempts then return to sender so deliver to neighbour has logic. For royal mail to offer this service on request makes sense but what is being demanded is a joke; mail security is compromised and there is additional workload for no benefit. When told to do something I always think why am I doing this and should I be doing this and what will happen if I don't. Practically this is not something that is enforceable and before long they will be getting excited about some other nonsense. Dumping parcels at random neighbours does you the customer and royal mail no favours whatsoever.

[dvbuk55]

As I only work part time I'm often at home but apart from my immediate neighbour I wont accept parcels from any courier even RM - I'm not some unpaid skivvy for Yodel, Amazon, DPD, City Link, UPS etc all who've tried to lumber me with parcels for all and sundry.

[wannabeek]

Interesting way of looking at it. You see it as doing a favour for the courier, I see it as doing a favour for the neighbour, never thought about it the other way. I always take in packets for anywhere nearby because I'd be grateful if they were to do the same for me one day - would save going back to the DO as soon as I get home, or even worse going down there on a day off!

[dvbuk55]

Interesting way of looking at it. You see it as doing a favour for the courier, I see it as doing a favour for the neighbour, never thought about it the other way. I always take in packets for anywhere nearby because I'd be grateful if they were to do the same for me one day - would save going back to the DO as soon as I get home, or even worse going down there on a day off!

I do see your point but it becomes an almost daily chore and so I've called a halt to it when I live at x and the courier was to leave a parcel x + 15 doors away because once you start taking them in they think you have become a mobile store house for them.