Someone has an issue over surcharges

[Pat Ostman]

Why do RM add £1 to the missing postage amount?

Operational costs of sending out a card telling you they can't deliver your card (and handling charges). If RM do not get the pound back the whole process ends up in this case costing them money by not delivering the item.

[Lounge Lizard]

When people put two first class tamps to cover the cost of a large letter, do we go to the trouble of offering a refund?

do the council when you put £1 in for an hours parking at 80p ?

Or put in 80p and only stay half an hour ?

[cazspence]

I work in rp and on a quiet night there is usually well over 5-600 items to be surcharged and the most of them are 9p, a lot of 20p and a lot of 1p and 2p. So even to let one through would be unfair on all the others. Why should some folk get away with it, I've seen so many reused stamps and people putting on stickers that look nothing like stamps it's unreal.

[2pints]

The customer is not always right.This is a business not a charity.

[aposter]

Surely a business with a £400 million+ profit can absorb the 9p deficit?

ok tesco with £3bn profit can absorb cheaper prices

They do - haven't you ever heard of a loss leader?
Buy one get one free?

What about those businesses that offer to match the prices of their competitors?

Mostly items that are marked up by 100% to start with! are the ones offered 241

[clashcityrocker]

If the letter had got as far as me without being surcharged, I would have delivered it
a) because it was a Mother's Day card and
b) because I'm not a jobsworth.

We once trialled "honesty cards" (or maybe trust cards) where we delivered the underpaid item with a little note attached explaining that it was underpaid and would they like to pop down to the PO and pay it.

[P13]

If the letter had got as far as me without being surcharged, I would have delivered it
a) because it was a Mother's Day card and
b) because I'm not a jobsworth.

We once trialled "honesty cards" (or maybe trust cards) where we delivered the underpaid item with a little note attached explaining that it was underpaid and would they like to pop down to the PO and pay it.

Yes and some customers did send the honesty cards back but not with the payment attached to them but usually foul mouthed obscenities scrawled over them

[TrueBlueTerrier]

Maybe if this idiot had spent as much time doing some basic research as he did time writing his complaint then his card wouldn't have been delayed.

Get a life!

Not sure if you are aware but this post goes against Royal Mails own Code Of Conduct so you may wish to change it. Page 29 https://www.myroyalmail.com/sites/defau ... ct2012.pdf" onclick="window.open(this.href);return false;

Anyone who has quoted it may also which to change it - I have flagged the posts concerned.

[arnold cheshire]

Why do RM add £1 to the missing postage amount?

to pay for the person in the lockers time and inconvenience writing out the card and filing it .

[Lounge Lizard]

I work in rp and on a quiet night there is usually well over 5-600 items to be surcharged and the most of them are 9p, a lot of 20p and a lot of 1p and 2p. So even to let one through would be unfair on all the others. Why should some folk get away with it, I've seen so many reused stamps and people putting on stickers that look nothing like stamps it's unreal.

No longer "most of them are 9p" now, most are 11p = 73p second class Large Letter - 62p first class Letter

[krussel]

Personally I think items like mothers day card should be delivered and not surcharged if the postage is slightly over with a sticker attached explaining what we have done.

[arnold cheshire]

Personally I think items like mothers day card should be delivered and not surcharged if the postage is slightly over with a sticker attached explaining what we have done.

if the postage is slightly over its ok

[Lounge Lizard]

Personally I think items like mothers day card should be delivered and not surcharged if the postage is slightly over with a sticker attached explaining what we have done.

So customers would then soon learn to disguise oversized envelopes as mothers day / birthday / anniversary / bereavement cards so they will repeatedly get away with short-changing Royal Mail
They whinge about the £1 surcharge and delay but they'd whinge all the more if all underpaid items were simply destroyed - which is what happens in some countries
Moaning about deficient postage being detected is like moaning at being caught driving over the speed limit.

[clashcityrocker]

Moaning about deficient postage being detected is like moaning at being caught driving over the speed limit.

As the original post points out there are discrepancies between Post Offices as to how the pricing in proportion template is used.
For your analogy to hold any water you would have to have people "caught" speeding at 28mph in a 30mph zone.

And those businesses screwing the PPI system are hardly going to start disguising their business mail as birthday cards.
Get a grip.

[krussel]

Personally I think items like mothers day card should be delivered and not surcharged if the postage is slightly over with a sticker attached explaining what we have done.

So customers would then soon learn to disguise oversized envelopes as mothers day / birthday / anniversary / bereavement cards so they will repeatedly get away with short-changing Royal Mail
They whinge about the £1 surcharge and delay but they'd whinge all the more if all underpaid items were simply destroyed - which is what happens in some countries
Moaning about deficient postage being detected is like moaning at being caught driving over the speed limit.

Well its mothers day, its once a year. Would not do our PR any harm.