Signing for a rec on customers behalf?

[RedBagMan]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.

I read some where, I think the PDA handbook, you can DNS (did not sign for) on the PDA if the person has not the ability to sign for it. Could someone confirm if this is right.

Yes ... I do it for my blind customers ... scribble DNS on PDA with my sig underneath ...

[mr hil.]

the only thing you can sign for is a letter from the royal palace if nobody is home ie message from the queen. Had one last week.

Wrong, you can also sign (and open if required to facilitate delivery) parliamentary post (Specials) to mp's.

I am afraid your wrong, you can deliver the royal palace cards without a signature, it even states on the envelope that you can, the locker guys also have to confirm that the card has been received and will be delivered that day (by phone I think)

[aposter]

the only thing you can sign for is a letter from the royal palace if nobody is home ie message from the queen. Had one last week.

Wrong, you can also sign (and open if required to facilitate delivery) parliamentary post (Specials) to mp's.

I am afraid your wrong, you can deliver the royal palace cards without a signature, it even states on the envelope that you can, the locker guys also have to confirm that the card has been received and will be delivered that day (by phone I think)

Never said you couldn't, I only said the op was wrong to state that they are the only thing................

[mr hil.]

Ooops sorry I misread your reply, I seem to have skipped the "ALSO" in your post

[Zootsuit]

There must be a definitive answer to what we do when we can't get a signature for legitimate reasons like disabilities etc.
I was told it was to write DWS (delivered without signature). I don't suppose it really matters if you are able to justify your actions but there has to be a formal procedure hasn't there?

Is anyone able to provide the proper answer? If not why not? Why aren't we told this stuff? Why do we have to operate on rumour and conjecture? If you haven't been taught the correct procedure how can you be disciplined for not following it?

Come on you workplaces coaches, someone must know what the procedure is!

[IcanthelpthewayIam]

There must be a definitive answer to what we do when we can't get a signature for legitimate reasons like disabilities etc.
I was told it was to write DWS (delivered without signature). I don't suppose it really matters if you are able to justify your actions but there has to be a formal procedure hasn't there?

Is anyone able to provide the proper answer? If not why not? Why aren't we told this stuff? Why do we have to operate on rumour and conjecture? If you haven't been taught the correct procedure how can you be disciplined for not following it?

Come on you workplaces coaches, someone must know what the procedure is!

Read your PDA manual, page 22

Customers who cannot sign due to disability

1 ask if anyone else at the property can sign

2 if not ask them to provide a mark in the signature box and put correct name and you put name as M A R - marked as received in the signature box also

3 If not able to make mark you then enter D W S - delivered without signature, with the correct person recieving items name

[Zootsuit]

Read your PDA manual, page 22

I'm tempted to say something rude zx135, if I had a PDA manual I wouldn't have to ask the question would I?
I am grateful for the sensible part of your reply though, at least I know the answer now, and so some others who obviously haven't read the PDA manual either.

On the PDA manual. I have never seen one let alone own one. I have never even been properly told how to use the PDA, I've just had to pick stuff up as I've gone along. I've asked about the PDA manual, I've tried to find it online. Trust me, if I had a manual I'd have read it. Where DO I get one?

[TrueBlueTerrier]

Where DO I get one?

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