Effects of Royal Mail privatisation now hitting customers

[TrueBlueTerrier]

Effects of Royal Mail privatisation now hitting customers, MP claims

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A 73-year-old visually impaired and disabled pensioner faces the prospect of a bus journey and mile walk - or an 18 taxi ride return trip - just to collect a parcel following Royal Mail privatisation.

West Lancashire MP Rosie Cooper has received a complaint from the pensioner about so called 'efficiency' and profit rules taking priority over customer service in the newly privatised Royal Mail.

Previously if the man was unable to wait in for a delivery for an unforeseen reason he could contact the local delivery office to rearrange delivery.

The Skem constituent wrote ...if you phoned at eight they had no problem of putting it on the van for re-delivery that day.

"If that wasnt possible you had a choice of same day delivery at the Post Office, or at worst it would be out for delivery the next day.

On the 30 January the constituent attempted to make the usual call; the delivery office numbers were either temporarily unavailable or automated with the one same message.

Instead of same day or next day delivery, it is now a minimum of 48 hours for any delivery.

Making contact via the Visual impairment contact telephone number the constituent was told the 48 hours is inflexible, and the only alternative was to collect the items in person.

Rosie's now written to the Minister, Michael Fallon to raise the constituent's concerns.

She told QLocal: "This case highlights all the concerns people had about what privatising Royal Mail would do to the quality of the service.

All this experience has done is make customers look elsewhere for their deliveries rather than remaining loyal to the Royal Mail.

For the sake of the Royal Mail and our postal workers I truly hope this is not a slippery slope that will see the quality of service get worse and worse for customers.

[Nigel1505]

Weeeeeeeeeeeeeeeeeeee. halfway down the slippery slope. . its all about profit now, customers; who are they.