Mother upset after she says £60 went missing in the post

[TrueBlueTerrier]

Mother upset after she says £60 went missing in the Royal Mail post

http://www.southwales-eveningpost.co.uk ... story.html" onclick="window.open(this.href);return false;

A PENCLAWDD mother is distraught after her son failed to receive the £60 in shopping vouchers she sent to him in Leeds using the Royal Mail.

Ruby Davies, 57, said she originally paid £6.22 for the vouchers to be sent by special delivery to her 22 year old son Paul’s house in Leeds.

The mother of four said: “I went into Penclawdd post office and asked for the vouchers to be sent by special delivery and thought no more of it.”

Ms Davies said the post got to her son on Monday but nobody was around to sign for it so a note was left.

She said: “When he went to collect his post he was told it was missing.

“I am very upset as I have my receipts to prove I sent it and want to get some compensation.

“I saved from January to October in order to afford to buy my son the vouchers so it is very upsetting that they have gone missing,

“To me £60 is a lot of money and I will be a lot worse off now it is lost.

“I have tried all the different ways to contact Royal Mail but have heard nothing back.

“I just don’t know what to do as I do not seem to be getting answers.”

Mike Norman, a Royal Mail spokesman, said: “We are sorry to hear of the problems the customer has experienced and apologise for the inconvenience caused.

“Unfortunately, on this occasion, we are unable to pay compensation for the missing item as the customer was unable to provide some of the evidence required to complete the claim.

“Whilst we process millions of items each day without incident, we are not complacent about these matters.

“Everything possible is done to ensure mail integrity is preserved.”

Did Royal Mail fail to deliver for you this Christmas? Email postnews@swwmedia.co.uk

[martin the green]

but surely you have to declare value for special delivery

[fishtank]

Ms Davies said the post got to her son on Monday but nobody was around to sign for it so a note was left.

She said: “When he went to collect his post he was told it was missing.

“Unfortunately, on this occasion, we are unable to pay compensation for the missing item as the customer was unable to provide some of the evidence required to complete the claim.

Something isn't right here,Assuming what Ms Davies says is right...
If it gets a P739 and goes back to the locker it has to be scanned back in.
If you then turn up to collect it and it isn't there and hasn't been scanned back out what more feckin evidence do you need that we've screwed up. Sometimes we're our own worst enemy publicity wise.

[PhilthyPhil]

Something isn't right here,Assuming what Ms Davies says is right...
If it gets a P739 and goes back to the locker it has to be scanned back in.
If you then turn up to collect it and it isn't there and hasn't been scanned back out what more feckin evidence do you need that we've screwed up. Sometimes we're our own worst enemy publicity wise.

I don't think there is any dispute over whether it has gone missing or not, most likely it is the evidence of the value of the contents which is missing

[fishtank]

I don't think there is any dispute over whether it has gone missing or not, most likely it is the evidence of the value of the contents which is missing

It isn't exactly what you would call an inflated claim.
It's £60 in shopping vouchers not £2,000 in gold gone missing.
If it's a get rich quick scam it's a piss poor one.

[Lounge Lizard]

Something isn't right here.
She days “I am very upset as I have my receipts to prove I sent it and want to get some compensation" so if she has the receipts to prove she sent it and Royal Mail can't provide a signature for delivery than surely she has a valid claim and will be refunded £60 compensation for it.

[Sidley]

Probably not £60 as it seems she cannot provide, what I guess is, a receipt to prove the value of the goods she has sent.

[Lounge Lizard]

Probably not £60 as it seems she cannot provide, what I guess is, a receipt to prove the value of the goods she has sent.

Yes, I've just found this on the Royal Mail website
"4. Can I claim compensation if my item is damaged or not delivered?
Yes. Compensation for loss or damaged items must be claimed in writing within 80 days of posting. You should include your proof of purchase receipt and evidence of the item’s value."
- which I never knew, and although in the past I've known and declared the item's value I've rarely had proof of that and whenever anyone sends a wad of banknotes or a wallet someone's left behind how can one be expected to have PROOF of the value ? - maybe not quite the service we thought Special Delivery was.

[gluteus maximus]

How did you pay for the vouchers?. If by card then you will have a statement to prove purchase of £60 in one go. Contact the retailer and ask them to check the till records for that day. Once confirmed i would think they will give you a copy. They even keep copies of not only the receipt, but card number etc. Use that as proof of value and purchase of the vouchers

[Lounge Lizard]

How did you pay for the vouchers?. If by card then you will have a statement to prove purchase of £60 in one go. Contact the retailer and ask them to check the till records for that day. Once confirmed i would think they will give you a copy. They even keep copies of not only the receipt, but card number etc. Use that as proof of value and purchase of the vouchers

Yes, that would probably work, even though it's just evidence that the vouchers were bought not that they were sent, but what about if you go to a friend's for a weekend, leave your wallet which is posted on by Special Delivery, no EVIDENCE available then as to "the item’s value" !
If Royal Mail really needed "evidence as to the item’s value" then the best they could do would be for the Post Office staff to check the contents before accepting and sealing the package but that's never likely to happen.

[pinstripe]

The problem with wanting evidence of the value when it goes missing, is that we don't insist that the same evidence is produced when we accept the item at the post office.

It is very one sided.

[5plusbonusball]

I would want to blame the few people in the rle room then. Someone's opened the letter! Don't think i'll ever buy another special unless I show the post office staff what is inside and get it written down on a proof of posting.
Makes us all look bad . Us outdoors get the blame for those indoors.

[human1]

This special ..... is still missing ? If ..yes .. where is it ? still in postmans bag or troly?