RM Less Than Third Of Staff Back Management And Feel Valued

[TrueBlueTerrier]

Royal Mail: Less Than Third Of Staff Back Management And Feel Valued

http://www.huffingtonpost.co.uk/2013/08 ... reloaded=1" onclick="window.open(this.href);return false;


Royal Mail workers have revealed their poor levels of confidence in senior management and their concerns of being bullied in the workplace in the organisation's internal employee feedback survey.

Just 28% of the 10,000 staff asked feel confident in the decisions taken by senior management, with 34% saying their managment "communicates a clear vision".

Meanwhile just a third feel "valued and recognised. Around one in seven (14%) of staff say they have been bullied or harassed in the workplace.

The findings provoked fierce reaction from the postal unions.

The Communication Workers Union said: "Postal workers clearly don't have confidence in many business decisions being taken, which they see putting pressure on their everyday working lives without improving services for customers.

"Bullying is an issue we have raised with Royal Mail at the highest level. We have serious concerns that bullying has increased as managers seek savings in preparation for privatisation."

The staff are not asked about the subject of Royal Mail's controversial part-privatisation in the survey. However, the revelations would add to the difficulties facing Royal Mail management as it navigates the process of attracting private capital and threats of industrial action.

The Business department is forking out thousands on advertising the Royal Mail stock market flotation which is set for next year, while post office managers have come under pressure not to stock the sale's publicity material.

The results revealing the extent of employee discontent were released after a Freedom of Information Request from the Daily Telegraph.

In response, Royal Mail said: "Royal Mail is undertaking one of the largest transformation programmes in history. We recognise these are times of significant change and we are asking a lot of our people."

"We are redoubling our efforts to communicate with our people about the challenges we face and our strategy to address them.

"Our strategy is delivering. We have reported a strong financial performance. We are creating a commercial, customer-focused company.

"Our people are key to our transformation. With continued support and engagement of our people, we can deliver our objectives to help ensure that we are financially successful and able to access the capital needed to deliver the ongoing transformation of the business."

A spokesperson highlighted that nearly two-thirds of staff say they feel proud to work for Royal Mail and 72% want to work for the organisation.

[fishtank]

Just 28% of the 10,000 staff asked

Somebody want to give them a poke about the typo?
Saying that they might be the post privatisation projected staff numbers.

[TrueBlueTerrier]

Duly poked

[ronpetetrevchris]

We are creating a commercial, customer-focused company. Customer focused my arse, I have never seen a decision yet from RM that is customer based, its about MONEY nothing else!!

[fishtank]

A spokesperson highlighted that nearly two-thirds of staff say they feel proud to work for Royal Mail and 72% want to work for the organisation.

That's actually not a great stat to quote given the current economic climate.
Despite there being nothing out there and certainly not a lot that pays this well more than a quarter of your staff don't even want to work for the company anymore.
I would have kept that one to myself rather than bigging it up.

[Brain Fury]

A spokesperson highlighted that nearly two-thirds of staff say they feel proud to work for Royal Mail and 72% want to work for the organisation.

That's actually not a great stat to quote given the current economic climate.
Despite there being nothing out there and certainly not a lot that pays this well more than a quarter of your staff don't even want to work for the company anymore.
I would have kept that one to myself rather than bigging it up.

You can only really get a feel for these results if you can consider them against the results for similar organisations. It's hardly a surprise that frontline staff complain about managers and company strategy - find me a company where this doesn't happen, The question is how does RM compare with other companies.

[k979aaa]

A spokesperson highlighted that nearly two-thirds of staff say they feel proud to work for Royal Mail and 72% want to work for the organisation.

That's actually not a great stat to quote given the current economic climate.
Despite there being nothing out there and certainly not a lot that pays this well more than a quarter of your staff don't even want to work for the company anymore.
I would have kept that one to myself rather than bigging it up.

You can only really get a feel for these results if you can consider them against the results for similar organisations. It's hardly a surprise that frontline staff complain about managers and company strategy - find me a company where this doesn't happen, The question is how does RM compare with other companies.

Trying to defend the indefensible does not make it alright maybe Royal Mail and it's FAILED MANAGEMENT should look to learn lessons and change policy and not sweep things under a carpet and dismiss factual evidence of it's own survey!.

[TrueBlueTerrier]

A spokesperson highlighted that nearly two-thirds of staff say they feel proud to work for Royal Mail and 72% want to work for the organisation.

That's actually not a great stat to quote given the current economic climate.
Despite there being nothing out there and certainly not a lot that pays this well more than a quarter of your staff don't even want to work for the company anymore.
I would have kept that one to myself rather than bigging it up.

You can only really get a feel for these results if you can consider them against the results for similar organisations. It's hardly a surprise that frontline staff complain about managers and company strategy - find me a company where this doesn't happen, The question is how does RM compare with other companies.

How about a direct comparison to another postal service http://www.royalmailchat.co.uk/communit ... ey#p508358" onclick="window.open(this.href);return false;

A survey sent to over 50,000 Swiss Post employees in 20 countries reveals that they are highly committed and satisfied with their employer. The scores at group level have remained high compared with the previous year.

the previous years results

http://www.royalmailchat.co.uk/communit ... ey#p412884" onclick="window.open(this.href);return false;

As in the last two years, the questions on the Swiss Post strategy received medium positive scores (68 points). Nevertheless, with an increase of 4 points, the strategy was the highest climber in terms of points in this year's survey. This included employee confidence in Swiss Post management, which also rose by 4 points to 71.

[DirtyHarry]

'Customer focussed.'
That's nothing less than a downright lie.
Every change introduced over the last 15 years has been to the detriment of both customers, and employees.
This nation's postal service was far better, more reliable, dependable, before the 'apprentice' generation of awful so-called managers started making a Sow's ear from a silk purse.

[trythat]

Royal Mail: Less Than Third Of Staff Back Management And Feel Valued


In response, Royal Mail said: "Royal Mail is undertaking one of the largest transformation programmes in history. We recognise these are times of significant change and we are asking a lot of our people."

"We are redoubling our efforts to communicate with our people about the challenges we face and our strategy to address them.

I wiah they would stop using the phrase 'our people' when discussing their employee's, I class myself as an employee, RM employ me to do a job (which I try to do the best way I can).

I dread to think what I'll be called when we are privatised.

[DirtyHarry]

'Our people.'

How false, how patronising, how so very like an idea some twerp on the 'apprentice' would come up with.

[fishtank]

You can only really get a feel for these results if you can consider them against the results for similar organisations.

I would doubt that the Telegraph would be running a story entitled Royal Mail staff discontent with bosses based on these stats if these stats were anywhere near the industry norm.

The figures are abysmal despite a small fortune being poured into employee engagement through RMTV,MyRoyalMail.com,a veritable avalanche of Courier inserts and of course World Class Mail.
Why?...because and this isn't a personal dig but the bottom line is management in general just aren't up to the job.
Hooper doubted management's ability to bring the staff through the modernisation programme in one piece and he was right.

There are too many who shouldn't have made it above what would have been a supervisor in any other industry and I would imagine deep down you know that.Too many who have sat in a quiet delivery office that ran itself for 15 years who have no idea how to cope with what they are being asked to do now and dragged out of their comfort zone they are lashing out at the staff through their own ignorance.

The business lacks the courage to deal with this situation,It has always been a weakness in the company that it cannot deal with failing managers,It moves them sideways and simply spreads the infection,It has been so sadly as long as I remember and as long as it continues there will be no genuine employee engagement.

[clashcityrocker]

I dread to think what I'll be called when we are privatised.

Redundant.

[k979aaa]

Time will tell what we all think of our senior management their junior managers and the board of the company and their political masters the CONDEMS never vote for a liberal democrat nor a tory they just all fall off at the end burst your dreams!. But as I have said once before we all now need to vote in our union industrial action ballot that will be forth coming soon this is imperative to us all to do and do it right. The vote for working people was not a right most had 150 years ago and women did not get that right till long after use it and use your right to vote well.

[Brain Fury]

You can only really get a feel for these results if you can consider them against the results for similar organisations.

I would doubt that the Telegraph would be running a story entitled Royal Mail staff discontent with bosses based on these stats if these stats were anywhere near the industry norm.

The figures are abysmal despite a small fortune being poured into employee engagement through RMTV,MyRoyalMail.com,a veritable avalanche of Courier inserts and of course World Class Mail.
Why?...because and this isn't a personal dig but the bottom line is management in general just aren't up to the job.
Hooper doubted management's ability to bring the staff through the modernisation programme in one piece and he was right.

There are too many who shouldn't have made it above what would have been a supervisor in any other industry and I would imagine deep down you know that.Too many who have sat in a quiet delivery office that ran itself for 15 years who have no idea how to cope with what they are being asked to do now and dragged out of their comfort zone they are lashing out at the staff through their own ignorance.

The business lacks the courage to deal with this situation,It has always been a weakness in the company that it cannot deal with failing managers,It moves them sideways and simply spreads the infection,It has been so sadly as long as I remember and as long as it continues there will be no genuine employee engagement.

I think it's fairly common knowledge that the weakness of first line operational managers has been the achilles heel of the business for years. I don't have any direct experience of DOMs as man-managers but In my experience at least 50% of DOMs are pretty useless in terms of reasons why I engage with them. Equally at virtually every DO I visit there are some posties who need sorting out in a big way. Manager or not I would never accept being spoken to in the way that I see some posties talk to their manager who seem to simply ignore it for the sake of relative peace. I'd like to think they are showing off in front of me but somehow I doubt it. As you say I'd accept that there are incompetent DOMS but to be honest I am amazed that anyone would want the job. There isn't enough money in RM to make me want to do it with what some seem to have to put up with. I wonder how easy it is to recruit good DOMs.

As far as the survey results go there were some industry norms published along with this year's results. I can't get them at the moment but from memory some apparently bad results were around or slightly better than the standard.